Moved into town, had to wait for power to be turned on at our house so we got a room for the first night. I remembered staying here a few years ago and it was cheap ($39.00) and decent for the price. It was the first place we went to when we got to town, expecting another cheap decent room. WRONG. We were in the room (myself, my disabled fiancee, and our two children.) less than ten minutes. IT WAS DISGUSTING. You could scrape the "FUNK" off the wall with your fingertip. It smelled TERRIBLE and looked like something out of a 1970's p0rn set. We were in the room long enough, with the door open, to find another room at another place. Went to the desk and my fiancee explained that we wouldn't be needing the room and he would like a refund. The lady at the desk was a total Bword about it, stating that "They don't give refunds." WHAT?! Excuse me lady, I just came from a 4.5 star resort in FL, DO NOT TELL ME you don't give refunds. We went to the other hotel we found (The Innkeeper, about a half a mile away) and for an extra $5 we got a NICE clean room, no funky smells or stuff falling off the ceiling and attentive desk agent! My fiancee went back first thing the next morning and spoke with the General Manager who did refund our money. That was the only silver lining in this experience. From now on when someone asks "Where should we get a room?" I tell them "ANYWHERE BUT THE SUNSET AT WESTERN/17!!" Absolutely terrible conditions, terrible customer service, terrible attitudes. Keep your nasty overpriced rooms, I'd rather sleep in the car and thats a FACT!
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- Also Known As:
- Sunset Hotel Jacksonville