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“Absolutely TERRIBLE, wouldn't let my dog sleep here.”
Review of Sunset Inn

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Sunset Inn
Ranked #23 of 30 Hotels in Jacksonville
Reviewed June 13, 2011

Moved into town, had to wait for power to be turned on at our house so we got a room for the first night. I remembered staying here a few years ago and it was cheap ($39.00) and decent for the price. It was the first place we went to when we got to town, expecting another cheap decent room. WRONG. We were in the room (myself, my disabled fiancee, and our two children.) less than ten minutes. IT WAS DISGUSTING. You could scrape the "FUNK" off the wall with your fingertip. It smelled TERRIBLE and looked like something out of a 1970's p0rn set. We were in the room long enough, with the door open, to find another room at another place. Went to the desk and my fiancee explained that we wouldn't be needing the room and he would like a refund. The lady at the desk was a total Bword about it, stating that "They don't give refunds." WHAT?! Excuse me lady, I just came from a 4.5 star resort in FL, DO NOT TELL ME you don't give refunds. We went to the other hotel we found (The Innkeeper, about a half a mile away) and for an extra $5 we got a NICE clean room, no funky smells or stuff falling off the ceiling and attentive desk agent! My fiancee went back first thing the next morning and spoke with the General Manager who did refund our money. That was the only silver lining in this experience. From now on when someone asks "Where should we get a room?" I tell them "ANYWHERE BUT THE SUNSET AT WESTERN/17!!" Absolutely terrible conditions, terrible customer service, terrible attitudes. Keep your nasty overpriced rooms, I'd rather sleep in the car and thats a FACT!

Room Tip: Go anywhere but here. Overpriced and disgusting.
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  • Stayed: May 2011, traveled with family
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1  Thank ashleighskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 - 79 of 79 reviews

Reviewed May 13, 2011

THIS WAS THE WORST EXPERIENCE I'VE EVER HAD IN HOTEL HISTORY. The room was decent, however the customer service was terrible. We had a complaint about the FALSELY ADVERTISED WIFI and the toilet stopping up and almost flooding, we were told to come to the office and plunge it ourselves! After spending nearly $80 on a room, this was just not the service we were expecting. Then when we tried to contact the management and alert them about the issue, we were put off for nearly 3 days! To this day we are still awaiting correspondence from them regarding either a discount or refund. They will tell you the only person that can issue a refund is the GENERAL MANAGER and there is noone else you can speak to. The problem with that is that he is NEVER THERE AND WILL NOT CALL YOU BACK. Please don't stay here if you are looking for a quality room with great service.

  • Stayed: May 2011
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2  Thank angladej85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2011

It was very clean and my bed was very comfortable. The room looked like it had been recently updated. Staff was VERY friendly at both check in and check out. I travel through the area frequently and will stay again!

  • Stayed: February 2011, traveled solo
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Thank TigerLily413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
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Reviewed October 12, 2010

Overall good experience for the price and the staff was welcoming and friendly.

  • Stayed: October 2010
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2010

I was in town for 4 nights to visit a friend and had a great experience staying at this place. The rooms were clean, it looked as if they just put in new carpets, and everything was freshly painted. The price for my stay was very affortable compared to other hotels in this area. The staff was helpfull and friendly......especially the short lady at the front desk.

  • Stayed: September 2010, traveled as a couple
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1  Thank Angel74_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2010

I was in town to visit with my daughter had look at several hotels. This one was price at a good rate. The bathrooms looked as if they had been recently remodeled. It was very quiet,
slept real good on a very nice mattress.

  • Stayed: July 2010, traveled with family
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Thank tigercat56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2010
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  • Stayed: July 2010, traveled with family
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Thank MrBuritto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Inn

Address: 497 Western Blvd, Jacksonville, NC 28546-6815
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Amenities:
Free Breakfast Children Activities (Kid / Family Friendly) Room Service Wheelchair access
Hotel Style:
Ranked #23 of 30 Hotels in Jacksonville
Price Range: $46 - $536 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sunset Inn 2*
Number of rooms: 102
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Also Known As:
Sunset Hotel Jacksonville

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