We stayed at this hotel for 2 nights (Jun3 30th - July 2, 2012) and only stayed because we had no other options. Our budget was extremely tight, and there were no other available hotels in the area.
The bathroom had black mold on the ceiling and walls, the bathtub took about 30 minutes to drain after each use, and the exhaust fan hardly did anything (which I would assume is the cause for the mold). On our last day we found a roach running around the room. Thankfully we were packing up at that point or we would have slept in our car!
I brought the mold and tub draining problem to the attention of the front desk person as soon as we realized it, but I was told that the hotel was completely booked so they couldn't move us to another room. We tried looking for other hotels in the area, but weren't able to find a single available room. She told me that she would let management know, and that we would be compensated. The receipt left under our door showed no such compensation, so I brought everything to the attention of the front desk person when we checked out. She gave us a discount resulting in a rate of $69 a night. A room with black mold and roaches is NOT worth $69 a night.
Also, we found a sock from a previous guest laying next to the safe. Clearly the cleaning crew is not doing their jobs.
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- Also Known As:
- Comfort Hotel Jacksonville
- Jacksonville Comfort Suites