A year before my wedding I booked a block of 30 rooms. All rooms were booked 2 weeks prior. One week prior to my wedding, the sales team called and said they had to move 10 of my guests (who were coming in from all over the United States) to the Courtyard Marriott down the street because a VIP group worth a lot more money extended their stay.
Normally, this wouldn't be a big deal, but we scheduled all of our activities within walking distance of the hotel and we rented a shuttle to get them back and forth to and from the wedding. Additionally, a lot of our guests are family and haven't seen each other in a number of years.
With the additional hotel property added, the shuttle time had to be extended and we incurred more costs. The only resolution they offered us was a $10 discount to our guests at the Courtyard.
I will never recommend this hotel and have never been treated with such poor service.
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- Also Known As:
- Residence Inn Charlotte Lake Norman Hotel Huntersville
- Residence Inn Huntersville
- Huntersville Residence Inn