We stayed at the Country Inn and Suites Lake Norman this past weekend visiting with family looking for a home in the area. They chose the hotel, having stayed here before. I think we were there on a tough weekend for the hotel, which brings this review and our overall experience down.
We pulled up and found a full parking lot and saw dozens of people in red shirts spilling out of the lobby and into the area outside the entrance. it was packed. Apparently there was a large family reunion taking place there that weekend. We had kids running and bumping into us and it was overall very loud in the lobby. The noise continued, as did the cars parked taking up multiple spots and the general feeling that this reunion had taken up the entire hotel. Luckily we did have a suite which insulated us from the noise a bit. To Carlson's credit, they did respond immediately to my survey and comments so I am happy about that. Once the group left on our last day it was very quiet and we didn't have to fight crowds for breakfast and I assume that is what the hotel is like most days. I just feel that they should deal with groups better. I had my wedding guests at an upscale NY hotel and we had very strict rules in the contract regarding groups and that our group could not disturb other guests.
Overall, though, I really thought the hotel was nice. The lobby and rooms were very comfortable. I felt immediately comfortable and at home in the bedroom and the housekeeping staff did an excellent job keeping everything nice. The breakfast was good with yogurt fruit, cereal, belgian waffles and toaster french toast among other goodies. Once the group was gone, we were able t0o enjoy delicious cookies in the lobby. The staff was really nice and very friendly. I would stay there again because i feel the issues with the group were an anomaly.
- Official Description (provided by the hotel):
- We are proud to offer bountiful amenities designed to ensure a stress-free and enjoyable stay. Refuel with our complimentary hot breakfast buffet, relax in our indoor heated pool and jacuzzi, reconnect on our complimentary high speed wireless internet, and rest well in a one bedroom suite featuring your choice of a plush king size bed or two queen size beds. Our suites feature additional space in the living room which is separated by a door that shuts. In your suite you will find a refrigerator, microwave and (2) plasma flat screen TVs. Above all, you will enjoy true southern hospitality through our staff’s willingness to ensure your stay is remarkable. Enjoy all our region has to offer, with easy access to Charlotte, Birkdale Shopping and Golf Course, Huntersville Aquatic Center, Bradford Park, Historic Latta Plantation, and beautiful Lake Norman. For a comfortable and rewarding stay, we invite you to reserve your group at the Country Suites Lake Norman. ... more less
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- Also Known As:
- Country Suites By Carlson, Lake Norman Hotel Huntersville
- Country Inn Huntersville