We stayed at the Holiday Inn Express at Huntersville on June 17. After our arrival, my husband and our daughters went to the pool. It was so full of debris that my husband had to skim the pool prior to their swimming. Simultaneously, I discovered that the hot water in our vanity was not working. When I reported it to the front desk staff, his reply was, "All I can do is move you to another room." I declined, and my husband was able to fix the hot water problem by turning on the valve. When my family returned to the room, my 6 year old discovered a hair in the tub that did not belong to us. The next morning our breakfast was less than desirable - poor selection to say the least. As we prepared to vacate our room, my husband discovered several pieces of trash, including a can, an empty bottle, an open bag of chips, and a candy wrapper that had not been removed from our room by housekeeping prior to our arrival. The front desk staff gave us a $20 deduction in our bill but little sympathy. We are very disappointed in our experience and would not recommend this hotel.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express & Suites Huntersville/Birkdale, the newest addition to the beautiful Lake Norman area. Minutes from area attractions and the Charlotte metro area, this hotel is near an array of unique shopping, dining and recreational options, many within walking distance. Our all new hotel features 91 fresh, modern, state-of-the-art guestrooms and suites. We offer many amenities both leisure and business travelers appreciate like free wireless high-speed Internet access, 32” flat panel LCD TVs, microwaves, compact fridges and wet bars. The Holiday Inn Express & Suites is Conveniently located at exit 25 of the I-77 just minutes from Birkdale Village and nearby companies such as Ingersoll Rand, Newell Rubbermaid and McGuire Nuclear station. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Huntersville-Birkdale
- Hawthorn Suites Huntersville
- Huntersville Hawthorn Suites