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BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman
Ranked #4 of 12 Hotels in Huntersville
Martinsville, New Jersey
Level Contributor
131 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Disappointing.”
3 of 5 bubbles Reviewed May 7, 2013

This stay was not as good as the last. Having arrived late after dealing with heavy rains, accident stop and go traffic, and construction delays, we were ready for a meal and a good night's sleep. We dropped our bags and went to a late dinner.
Upon returning we found the sink stopper was stuck in the open position and could not be closed because the stopper mechanism was missing. The sink also drained very, very slowly. The towels were so thin we could see through them. The bed sheet had purple stains at the edges. The TP roll ran out, but there was no extra one. We were so tired, we just dealt with the inconveniences, since changing rooms would take too long.
The complimentary breakfast was protein-free, except for some hard boiled eggs. Very cheap fare.
Since we have reason to stay in Huntersville twice a year, we'll find a different hotel next trip.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank NOTyouGUYS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern34169, Guest Relations Manager at BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman, responded to this review, May 21, 2013
Dear NOTyouGUYS
Thank you for taking the time to tell us about your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Terry Douglas
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

354 reviews from our community

Traveler rating
    153
    85
    63
    37
    16
See reviews for
126
90
25
59
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
Narragansett, RI & Poincian, FL
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed May 4, 2013

Stayed two nights April 28 & 29, 2013. Rooms were clean and the price was reasonable. Breakfast area was a bit crowded since there wasn't a lot of seating. Exercise room was disappointing. Curtains were hanging down and of the 3 machines in the room, one wasn't working at all and another was only partially operable.

Room Tip: NOt aware of any advantages. Three floors and an elevator. We stayed on the second floor and had n...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jack_Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern34169, Guest Relations Manager at BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman, responded to this review, May 21, 2013
Dear Jack & Linda

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!


Sincerely,
Terry Douglas
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 27, 2013

We recently went to Charolette,NC for the Z-Max 4Wide races(April 2013).We have stay at this hotel before as a matter of fact we had stay at another Best Western in Statesville,NC in Oct. 2012 ,which was awful we had reservations there for April which we cancelled and re-booked at the Huntersville location.Much to our disappointment we were given a room which was filthly . My husband brought it to the night manager (Paul's) attention which in turn insisted that he put us in a different room. It was clean & quiet it made our stay much better.This man went above & beyond to make us happy.Thank You Very Very Much Paul!!!!!!!! We hope to see you again when we return in April 2014

Room Tip: Book early
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gloriedayze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern34169, Guest Relations Manager at BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman, responded to this review, May 21, 2013
Dear gloriedayze

Thank you so much for your review. I do appoligize that your first room was not up to our normal high standards but am so grateful that you was taken care of.

It means a lot to our staff to know that we are providing our guests with Great Hospitality Service. Noticing our staff by name is the best compliment in the world Paul, and all of our GSRs, makes it their job to be well informed and empowered to help you have a great stay

Sincerely,
Terry Douglas
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed April 7, 2013

I stayed at this hotel three years ago and it was a nice place. My recent stay was nothing short of awful. When I first checked into my room, the shower in the bath did not have any fixtures. well it did, but they were laying in the tub. They moved us to what they referred was a "comparable" room but it was a smoking room. The hotel staff countered it was a "smoking floor" and not a "smoking room". I beg to differ given the smell and the ashtray in the room.

As if that was not bad enough, the condition of the room was in poor condition. The pictures were removed from the walls; just the brackets were left as well as plenty of holes. Other issues: 1) the security door to the adjoining room occupied by another party was not secure. 2) damaged furniture, 3) missing hotel amentities (hair dryer).

I checked out early the next day. It was interesting that there was a parade of other hotel guests that complained of all sorts of issues at the front desk during breakfast.

To make matters worse, there was loud shouting and fights in the middle of the night that went on for one to two hours until the Police were finally contacted. I stay in this area quite often and there are plenty of better hotels to stay at with comparable prices. Hopefully management of the hotel will listen to their customers and address these issues.

Room Tip: The hotel faces a busy road parallel to an interstate and the windows are not well insulated. Bring...
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  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank TommyBoy278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern34169, Guest Relations Manager at BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman, responded to this review, April 16, 2013
TommyBoy278 My sincere apologies for the issues you describe experiencing during your recent visit with us. We hate to hear these things but do appreciate your taking the time to bring them to our attention. Please be assured that we had taken care of all the issues and our Executive Housekeeper has addressing all the concerns with her staff. Clearly it was unacceptable and far below our normally high standards. If you visit Huntersville again please stop by and give us another chance to show you our great service and rooms.
Warmest Regards
Terry Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
97 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed April 4, 2013 via mobile

After a marathon 11 hour drive with a 2 year old, we needed a place to just rest and sleep. A place where it is clean very comfortable, quiet and simply just ready to accommodate us with no issues. Well, this is the place! Fantastic location (right off the freeway), close to restaurants, quick and courteous staff and most importantly clean and comfortable rooms. By the next morning, I was ready for the next 11 hour drive down to the southern tip of Florida. On the way home, we will stop by at this hotel again.

Stayed April 2013, traveled with family
Helpful?
Thank FearlessNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern34169, Guest Relations Manager at BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman, responded to this review, April 16, 2013
FearlessNinja I see you travel offten so I would like to say Thank You for taking the time to share your recent visit with us. We are glad that you enjoyed your stay with us. We look forward to serving you agin.
Warmest Regards
Terry Douglas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed March 17, 2013

This Best Western Plus is the only one I stay at when in this area. The rooms are always clean, set up nice and comfortable. The staff is wonderful; they are always there when needed and with saying that, the manager must be great. I will always stay here because it's like home away from home.

Room Tip: Rooms on the back side are quieter; you don't hear the cars on the road in front of the hotel. A...
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  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern34169, Guest Relations Manager at BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman, responded to this review, April 16, 2013
Lisa B Thank you for taking the time to share your recent visit with us, Guest satisfaction is the hallmark of everything we do here and we are pleased that you chose to stay with us and include us as part of your extended family, we feel that you are a part of our Best Western family. And when you love were you work it makes it so nice to spread the hospitality heart to each employee and guest that come visit us. So next time you are in the Huntersville area we will open our doors and heart for you.
Warmest Regards
Terry Douglas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Listowel
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 13, 2013

Stayed at this hotel on our drive home to Ontario from Florida. Usually stay at Quality Inns but found this a good alternative. Good value for money. Rooms were clean and the beds were clean and the linens of good quality



  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank copper19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern34169, Public Relations Manager at BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman, responded to this review, March 18, 2013
copper19 Thank you for taking the time to share your recent visit with us. We are glad that you enjoyed your stay and we look forward to serving you again in the future.
Warmest Regards
Jessica Pope
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman

Property: BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman
Address: 13830 Statesville Road, Huntersville, NC 28078-9040
Phone Number:
Location: United States > North Carolina > Huntersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Huntersville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Huntersville Inn & Suites Near Lake Norman 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Charlotte Red Roof Inn
Red Roof Inn Charlotte

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