We have never been in a motel room where the shower did not work, no matter how much we have paid. We certainly never expected this to happen at a Hampton Inn. We could have found many less expensive motels in the area, but paid the extra, relying on the reputation of Hampton in our minds as not having to worry about any problems whatsoever. When we checked out that morning, it was clear that the front desk attendant knew of our problem, because he had arranged for us to have a key brought to us so that we could use the shower across the hall, as that room happened to be vacant. We were almost sure that he would offer us some type of reduction in the cost of the room, if not a free night for the inconvenience we experienced. I guess he felt that since he had addressed the issue, that there was no reason to offer us a discount or reduced rate of any kind. We were disappointed by that, but also did not demand a reduction either. I suggested that any time a situation like this occurs, that the staff at least offer a discount or reduced rate of some kind (say 50% or more), if not a free night altogether (either the night just stayed or a future free night). If this had occurred, it would have once again reaffirmed our confidence in Hampton Inns.
- Official Description (provided by the hotel):
- Located adjacent to The Park in Huntersville, NC, our Hampton Inn & Suites has everything you need for a productive business trip or casual stay. Free Wifi, Hot Breakfast, Business Center, Fitness Center, Outdoor Pool ... more less
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