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“Nice room; Some staff not so great” 3 of 5 stars
Review of Comfort Suites Lake Norman - Huntersville

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Comfort Suites Lake Norman - Huntersville
Ranked #3 of 12 Hotels in Huntersville
Certificate of Excellence
The Villages, Florida, United States
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Nice room; Some staff not so great”
3 of 5 stars Reviewed June 25, 2013

The accommodations were roomy, updated, and very clear. The check-in process was efficient and the receptionist made us feel welcome. However, I had two problems with other staff.

When I tried to get water at breakfast none came out of the dispenser and a red light said something to the effect of "Refill Needed." No attendant was available so I went to the front desk and explained the situation. The woman at the desk said: "You need to speak to the attendant about that." When I told her no one was available she heaved a giant sigh and followed me into the dining room. She looked at the dispenser and said: "This doesn't run out of water" accompanied by a look similar to the one parents reserve for their teenager when they pull some brain dead stunt. Obviously, the statement was true because when she pushed the button water came out. OK. So I have no mechanical aptitude, but just because I'm an idiot she didn't have to make me feel like one - right? I'd say this facility needs a bit more training on how to treat their guests.

So just to prove what a ditz I was that morning, I took off and left my prescription medicines in the room. We were 4 hours away when we got the call telling us they were found. This I REALLY appreciated! They gave us the option of coming back or they would overnight them the next business day charging our credit card.

We said: If you can guarantee that they will go out tomorrow (a Monday) we would rather not drive back since we are so far away. We stressed how important it was for me to take these medications. The assured us they would get them out first thing on Monday.

By Tuesday, we hadn't received our medicines so we called the hotel back. At first they weren't sure if the prescriptions had been shipped. Then they told us they had been. Wednesday came. Still no prescriptions. We called back. Ooops. They were still there. We reiterated what a problem this was causing and begged them to send them immediately. The begging must have worked (or maybe it was the person we were talking to) because they finally arrived Thursday at 6:30 pm.

While I really appreciated them calling us, if I knew how unconcerned they would be about getting the medications shipped out as promised, I would have gone back even though it would have made for a long day.

This is a training issue again. The hotel really needs to teach their staff about commitment and how vitally important prescriptions can be.

Part of the problem may have been that we were dealing with different people. The person who called us on Sunday was not on duty on Monday so there was no follow-through on the promise.

Some of the staff were wonderful. Some were the worst we have encountered - and we travel a lot.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Char G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, August 9, 2013
Thank you for taking the time to complete the online survey, on behalf of our entire team,
I would like to apologize for failing to exceed your expectations. The feedback you provided will be use to make improvements to ensure we offer exceptional experience for all of our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
    128
    73
    16
    4
    5
See reviews for
85
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
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English first
Erie, PA
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed June 22, 2013

We stopped here thinking we were stopping at another Comfort Suites that we had stayed at before but we were one exit off. This one was as a nice as the one we had stayed at previously. We stopped here when traveling home from Florida. It is located a short distance from the interstate and behind some other businesses. Restaurants close by.

Room was big and clean. We needed to use the sleeper sofa but were short one sheet. When we went to the front desk, Kim said she did not have access to the linen closet- which is odd that the only hotel employee on site at night does not have access to the linen closet? I persisted a bit and she did go into an unoccupied room and got one from there. Kim was resourceful but surprising that she had do that rather than just have access to the linen.

Breakfast was very below average compared to other similar type hotels. It was very blah. The eggs looked so processed and rubbery. Stick with cold cereal or packaged oatmeal. Juice was very watered down.

I'd give the room 4 out of 5 but the breakfast brought my score down to a 3.

Stayed June 2013, traveled with family
Helpful?
Thank Pittpantherfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, July 30, 2013
Thank You for taking the time to lets us know how we are
doing, it is greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 11, 2013

We stayed here for a Nascar Race and thought it was great that the hotel had a "welcome race fans" banner, and also had a few Nascar-sponsored displays in their lobby. They did this while still keeping a clean, professional, classy feel to the hotel.

The rooms were pretty nice. They had a good sized fridge, a sofa and armchair and the computer desk/chair were pretty comfortable. Free wi-fi worked well too.

The bed was really comfortable as well.

The indoor pool is quite small and it's ridiculously humid in there (maybe because of the hot tub), but I guess it does the trick if you want a quick swim. When I looked in the workout room, at least one piece of equipment appeared to be out of order...but to be honest I was there for a Nascar race... this had zero impact on my stay :)

The free breakfast was exactly what you'd expect from a hotel at this price point. An ok selection of ok food.

The parking lot was a nice size and felt safe. The staff that we encountered were all friendly as well. We had a slight mix-up with our check-in because one of our nights were free, but they worked it out for us.

All in all, a good hotel that I would stay at again.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Tsar_Bomba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, June 12, 2013
Thank You for taking the time to do the survey, we appreciate
your bussiness and the feed back, we continuously strive to improve the level of service and with positive feed back comments like make it easy for us to want to improve.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barboursville, West Virginia
Level Contributor
144 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed June 2, 2013

I traveled to Huntersville to compete in the 2013 Warrior Dash. The hotel was completely booked due to this event and what appeared to be a local baseball tournament. I was very pleased with my stay. The room was very clean and well furnished. There is a microwave, a fridge, and a Keurig coffeemaker in the room. The bed was comfortable, and I slept very well. I have no complaints at all about the room. The hot tub in the hotel was very nice, and I was pleased that the hotel had one to begin with. I did not use the fitness center, but it appeared to have more equipment than your usual hotel. Like most of the reviews, I was not overly impressed by the breakfast by any means. There wasn't a huge selection of food to choose from. That being said, I was pleased that they offered complimentary breakfast. Most hotels seem to enjoy charging you $4 for a bowl of cereal, so it was nice to have one included in my stay. The hotel is in a good location. There is a Dunkin' Donuts and a Bojangles nearby. The only other complaint I could make about the hotel at all is that the elevators had kind of a funny smell, but like I said, the hotel was completely full so it could have been some of the people and not the elevator that had a slight scent to it. I was very pleased with my stay, and I would stay here again if in this area.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank daearz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, June 4, 2013
Thank You very much for your review from the staff and management and
we hope to see you in the near future. Its rerviews like these that make the employees
strive to do much better.
Thank You!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 2, 2013

Hotel was well kept, clean, quiet, staff members were overall helpful, especially Kim, and the complementary breakfast was decent. If you are looking for a hotel with a large pool this one is not for you.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank 38822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, June 4, 2013
Thank You for taking the time to gave us a review, from the staff and management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester Springs, Tennessee, United States
Level Contributor
4 reviews
4 of 5 stars Reviewed May 28, 2013

Stayed four nights over Memorial Day weekend. Pleasantly surprised with cleanliness and professional lay-out of the room. Stocked with mini-fridge, microwave, and even a Keurig coffee maker. Had multiple issues with room key not working but easily remedied with trip back downstairs to "reprogram". Breakfast was not worth the trouble but I wasn't there for the breakfast anyway. Dunkin Donuts and Bojangles close by for that. Vivian, at front desk, was a pleasure and I had no issues with Kim either but did witness a bit of her "New Yorker" coming out at those who couldn't understand/read that breakfast on Saturday started at 7:00..not 6:30..not 6:45. Since I wasn't on the receiving end I found it a humorous watch but none-the-less somewhat "unaccomodating". Indoor pool didn't seem inviting enough for me to even try but may well have been just fine. Provided once the dust settles and all my charges are in line, I still would rate it as an overall good stay. Only suspect charges due to fact booked early March for May stay and was called in March to question if still gonna "show up" because I'm getting charged for at least one night anyway for no show, but after further review of the play...and some discussion...it was realized that they made a simple mistake. It happens...it's all in how they handle it...so far, so good.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean M, Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, May 29, 2013
Thank you for your review, we very much appreciate and value your feedback and will share it with our team, as we strive to continuously improve the quality of our service.

Thanks again for sharing your experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havertown, Pennsylvania
Level Contributor
9 reviews
4 of 5 stars Reviewed May 28, 2013

We stayed here for 4 nights in April. We were visiting family and this hotel was so convenient only being about 3 minutes away from all of them. This hotel was so clean and the staff was really friendly! The location was so close to Lake Norman which is beautiful, and Birkdale Village which is nearby, was unlike any shopping village I've been to. It was gorgeous! My only negatives about the hotel was the quality of the breakfast, and the mattress on the sleeper sofa. Our son stayed the last night, and he said it was terrible. Luckily it was only for the last night we were there. The eggs were like rubber and didn't taste great. But, it was complimentary, so can't complain much! Overall, we had a really nice stay!
Highly recommend it since it sits back off the main road and is very quiet!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Barb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, May 30, 2013
Thank You very much for your kind comments from management and staff, comments like this make the staff strive to do better at their jobs
Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Lake Norman - Huntersville

Property: Comfort Suites Lake Norman - Huntersville
Address: 14510 Boulder Park Dr N, Huntersville, NC 28078-6016
Phone Number:
Location: United States > North Carolina > Huntersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Huntersville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Lake Norman - Huntersville 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The town of Huntersville, NC is a naturally beautiful lakeside city. Make the most of your trip to this charming town by booking with our Comfort Suites(R) Lake Norman - Huntersville hotel. Get your thrills on at the speed track or step back in time at a living history museum. Whatever you like to do when you're on vacation, you'll find it at one of the many popular attractions near our smoke-free all-suites hotel in Huntersville, like: - Concord Mills Mall - Davidson College - Metrolina Fairgrounds - Nascar Speed Park - Birkdale Village We're also about eight miles from the Concord Regional Airport and near Northlake Mall. As soon as you arrive, your welcoming hosts will invite you to take advantage of amenities at our Huntersville hotel like: - Free WiFi - Free coffee - Free weekday newspaper - Indoor heated pool - Fitness center Get going with a great breakfast. Start your morning in Huntersville with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. Suites are furnished with flat-screen TVs, microwaves, refrigerators, coffee makers, hair dryers, desks, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. At our Comfort Suites Lake Norman - Huntersville hotel, we offer you a hotel designed to meet the demands of business travel or a relaxing vacation. Huntersville, NC hotels like ours give you everything you need during your stay to ensure you leave feeling refreshed and ready for a successful day ahead. Book now! ... more   less 
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