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“Exceptional customer service” 4 of 5 bubbles
Review of Comfort Suites Lake Norman - Huntersville

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Comfort Suites Lake Norman - Huntersville
Ranked #3 of 12 Hotels in Huntersville
Certificate of Excellence
Bryans Road Maryland, United States
1 review
“Exceptional customer service”
4 of 5 bubbles Reviewed March 13, 2013

During CIAA weekend my friends and I stayed at the Comfort Suites and was treated like fam. Sean and Savi or Saui where extremely helpful and was eager to make our stay an enjoyable one. Even when the hotel was reduced to providing only hand towels for washing, they did a wonderful job accomodating us. We will be cak next year...

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MMcCormickJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, June 12, 2013
Thank you first of all for choosing to stay with us, mgmt and staff appreciate your review, your feedback will be share with the staff, these surveys only make them strive to continuously improve the quality of service. Please come back and visit any time.
Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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238 reviews from our community

Traveler rating
    136
    75
    18
    4
    5
See reviews for
93
43
7
52
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Roanoke, Virginia, United States
1 review
3 of 5 bubbles Reviewed March 3, 2013

I came down on business to attend a seminar. I stayed for two nights and a good experience. The staff was excellent and was always very helpful and kind with a special thanks to Sean and Saui for their help. The only drawback was that the continental breakfast left a little bit to be desired. Otherwise my time their was well enjoyed.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, August 9, 2013
Thank you for taking the time to provided the feedback, it is greatly appreciated by the entire staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
central iowa
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 23, 2013

Spent 5 days in the Charlotte area for the 2013 NASCAR HOF Induction Ceremony. Picked this hotel due to good experience with Comfort Suites in the past and this particular hotel was located in the middle of all the activities we had planned for our vacation.

Room was clean and well maintained. Bed was comfortable. Breakfast was good with a decent selection. Overall hotel condition was above average. Hotel is in a quiet location with no traffic noise. There are a couple of restaurants across the street if you want a quick meal. Most of the employees I dealt with were very friendly and helpful. Only complaint is the small throw pillows that are used on the beds. I don't sleep well with them and fight them throughout the night. Two good full-size pillows will trump 5 throw pillows any day. I know that this will never change but I will continue to complain about it.

All things being considered, the experience was good and would stay at this location again if I go down next year for the NHRA drag races.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank trurwifan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, August 9, 2013
We appreciated the feedback, thank you from our entire staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massena
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

We were on our way home from vacation with our children. We had 2 rooms which were very clean and well kept as well as conveniently located. Front desk staff was very friendly and helpful. Would definitely stay again.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Phamelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, August 26, 2013
Thank You for your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA
Level Contributor
342 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 bubbles Reviewed February 17, 2013

Until two years ago, I had never stayed at any Comfort Suites property. But their properties in the Charlotte NC area have turned me around. On a recent trip to an area college, stayed one night.

Suite set up is nice. My room was new looking and I got a great night's sleep. This hotel is set back from the main highway and from I-77 so there is no road noise. That can be a real issue with some of the other Huntersville NC area hotels -- they are too close to the Interstate for me.

Sean at the front desk was great. I had a problem with the high tech room temp gauge and he got that rolling for me. Very nice to walk into a new hotel and be greated by Sean. There is a reason that other Trip Advisor visitors to this property mention him. He's their best advertising.

Lobby area is very nice and seems to be a brand new "lodge feel" look for Comfort Suites. They are doing a lot of things right in 2012 and 2013. Will stay here again.

My only request would be softer pillows. And if you arrive at night, the hotel is set so far back that it is hard to see at first where the front desk and entrance are. They need another sign or two at the street and in the access road to prevent the "Get Lost" factor. Eventually you will see that the entrance almost faces the back of the property, from the street entrance perspective.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FredTravelVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, April 9, 2014
We would like to say thank you for leaving such a wonderful feedback for us. We appreciate all the kind words. We will also take into consideration some of the request that you left. At Comfort Suites in Huntersville we strive for excellence. We are delighted to know that you like our hotel as much as we do! We look forward to having your business in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed February 12, 2013

Sean checked us in, a family of 2, (5 adults and a 21 month old baby) on January 26, 2013 at around 7:00 PM. He was very professional and efficient, that he had us checked in to 2 rooms in no time at all. He made us feel so welcome, although we just walked in without making a reservation. We were coming from Toronto, Canada and were not sure what time we would get into North Carolina, therefore we did not book a reservation.

Sean made us feel so welcome, that we felt like coming home after such a long and tiring trip. This is excellent customer experience that Sean has made possible, so much so that on the way back we checked in again. The morning Staff was just as good. We enjoyed the breakfast served. And the eating area is clean. On the overall, including the rooms are clean. We certainly will recommend it to friends and other family members.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emaniago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, April 9, 2014
Thank you so much for leaving such a positive feedback. We do apologize for not responding right away. We would like to thank you again for your business and we love hearing that you would recommend us to your family and friends. We are pleased that you enjoyed your stay with us and look forward to having you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed February 11, 2013

We really enjoyed our recent stay at the Comfort Suites, Huntersville, NC

The hotel is two years old, is very clean and neat, and has an impeccable newer design feel to it. Check-in and out was comfortable. The staff was welcoming and helpful. The hotel has a nice small pool, jacuzzi, exercise room and offers a breakfast. The hotel is an easy access to hop on I-77, approximately 20 minutes north of downtown Charlotte.

Our suite was impressive, actually gorgeous! The bathroom was spacious, super nice. Plenty of cable channels to chose. The suite was well laid out with a comfortable sofa and small seat, lots of room to relax and do a little work while the wife surfed the internet and posted her nightly Facebook comments and likes! We had a great night sleep too!

Minor weaknesses: the continental breakfast was standard, nothing fancy; also, sure wish someone would have offered us a complementary paper.

TIP: It pays to shop around and compare prices. For $62, plus $10 taxes, we found a great deal on Priceline, $20 cheaper than Choicehotel.com with a AAA discount. Because there are two really nice hotels nearby, Hampton Inn and Best Western, if you aggressively shop prices, you should be able to get some competitive prices even during peak tourist season. Once you shop around, if the prices you find are about the same-- just go with Comfort Suites. Based on our experience you will not be disappointed.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank GreenMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, August 9, 2013
Thank you for your great comments from the entire staff, hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Lake Norman - Huntersville

Property: Comfort Suites Lake Norman - Huntersville
Address: 14510 Boulder Park Dr N, Huntersville, NC 28078-6016
Phone Number:
Location: United States > North Carolina > Huntersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Huntersville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Lake Norman - Huntersville 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The town of Huntersville, NC is a naturally beautiful lakeside city. Make the most of your trip to this charming town by booking with our Comfort Suites(R) Lake Norman - Huntersville hotel. Get your thrills on at the speed track or step back in time at a living history museum. Whatever you like to do when you're on vacation, you'll find it at one of the many popular attractions near our smoke-free all-suites hotel in Huntersville, like: - Concord Mills Mall - Davidson College - Metrolina Fairgrounds - Nascar Speed Park - Birkdale Village We're also about eight miles from the Concord Regional Airport and near Northlake Mall. As soon as you arrive, your welcoming hosts will invite you to take advantage of amenities at our Huntersville hotel like: - Free WiFi - Free coffee - Free weekday newspaper - Indoor heated pool - Fitness center Get going with a great breakfast. Start your morning in Huntersville with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. Suites are furnished with flat-screen TVs, microwaves, refrigerators, coffee makers, hair dryers, desks, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. At our Comfort Suites Lake Norman - Huntersville hotel, we offer you a hotel designed to meet the demands of business travel or a relaxing vacation. Huntersville, NC hotels like ours give you everything you need during your stay to ensure you leave feeling refreshed and ready for a successful day ahead. Book now! ... more   less 
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