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“On the way to Disney- excellent service (esp by Sean)” 5 of 5 bubbles
Review of Comfort Suites Lake Norman - Huntersville

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Comfort Suites Lake Norman - Huntersville
Ranked #3 of 12 Hotels in Huntersville
Certificate of Excellence
Toronto, Canada
1 review
“On the way to Disney- excellent service (esp by Sean)”
5 of 5 bubbles Reviewed February 12, 2013

Sean checked us in, a family of 2, (5 adults and a 21 month old baby) on January 26, 2013 at around 7:00 PM. He was very professional and efficient, that he had us checked in to 2 rooms in no time at all. He made us feel so welcome, although we just walked in without making a reservation. We were coming from Toronto, Canada and were not sure what time we would get into North Carolina, therefore we did not book a reservation.

Sean made us feel so welcome, that we felt like coming home after such a long and tiring trip. This is excellent customer experience that Sean has made possible, so much so that on the way back we checked in again. The morning Staff was just as good. We enjoyed the breakfast served. And the eating area is clean. On the overall, including the rooms are clean. We certainly will recommend it to friends and other family members.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emaniago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, April 9, 2014
Thank you so much for leaving such a positive feedback. We do apologize for not responding right away. We would like to thank you again for your business and we love hearing that you would recommend us to your family and friends. We are pleased that you enjoyed your stay with us and look forward to having you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
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    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
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English first
Green
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed February 11, 2013

We really enjoyed our recent stay at the Comfort Suites, Huntersville, NC

The hotel is two years old, is very clean and neat, and has an impeccable newer design feel to it. Check-in and out was comfortable. The staff was welcoming and helpful. The hotel has a nice small pool, jacuzzi, exercise room and offers a breakfast. The hotel is an easy access to hop on I-77, approximately 20 minutes north of downtown Charlotte.

Our suite was impressive, actually gorgeous! The bathroom was spacious, super nice. Plenty of cable channels to chose. The suite was well laid out with a comfortable sofa and small seat, lots of room to relax and do a little work while the wife surfed the internet and posted her nightly Facebook comments and likes! We had a great night sleep too!

Minor weaknesses: the continental breakfast was standard, nothing fancy; also, sure wish someone would have offered us a complementary paper.

TIP: It pays to shop around and compare prices. For $62, plus $10 taxes, we found a great deal on Priceline, $20 cheaper than Choicehotel.com with a AAA discount. Because there are two really nice hotels nearby, Hampton Inn and Best Western, if you aggressively shop prices, you should be able to get some competitive prices even during peak tourist season. Once you shop around, if the prices you find are about the same-- just go with Comfort Suites. Based on our experience you will not be disappointed.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank GreenMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, General Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, August 9, 2013
Thank you for your great comments from the entire staff, hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 7, 2013

Great place to stay. Andrew and Sean were terrific.
Ran the front desk in a friendly , efficient manner.
Staff made us feel like we were at home being waited on
hand and foot. Hot breakfast bacon, eggs, and some
waffles, rooms are very large.Hotel is fairly new. Clean
and modern , comfortable and safe. Can't say enough about
our stay...Will stay at this hotel in the future when in the area.
Thanks Andrew and Sean you guys were awsome

Room Tip: Ask for the back side of the building.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ericasser9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, April 9, 2014
Thank you for sharing such a great review with us. We would like to say thank you for taking the time to leave such positive feedback. We are pleased to know that your stay with us was pleasant. We try our best to please each and every guest! Thank you for choosing to stay with us and we look forward to having you again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed February 4, 2013

My family stayed at this Comfort Suites in Huntersville, NC January 18-21st. It is a newer hotel and everything was clean and neat upon our arrival. Check in was easy. Breakfast was your usual continental breakfast, eggs, meat, bagels, cereal, fruit, coffee, milk, juice. All pretty standard, which was fine. But the front desk staff wasn't all that friendly. The only one that said "Hello" when we would enter was the manager, which I thought that was odd.
The night shift front desk clerk was totally inappropriate, he was a younger guy, but he came outside while my sister in law was smoking a cigarette and talking on the phone to her mother, and asked her if she was smoking a "blunt"! I really could not believe that! We were leaving the next morning, otherwise I would have checked out and gone elsewhere based upon that last statement.
I'm giving it 3 stars, because it is a clean hotel but the staff obviously needs to be retrained, asking a guest if they are smoking "blunt" is definitely not acceptable behavior and if he were my employee he wouldn't be after that! Maybe drug testing your employees would be something to consider!

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank 4BEACHLOVERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, April 9, 2014
Thank you for taking the time to leave us feedback. I do apologize for it taking awhile to respond to your review. We would like to first off thank you for your business. Also, we would like you to know that we take all complaints and concerns seriously and try our best to correct the problem. Since you stayed with us last we have restaffed and have spent more time taking care of our customers needs. We would like the opportunity to have you at our hotel again in the future to correct the issues that you had before. Once again thank you for your business and we hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, NB
Level Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed February 3, 2013

Stopped here while driving back to Canada. My husband and I were having car trouble and talked about it in the morning to two lovely ladies working the front desk. By the time we finished breakfast, went to our room and came right back to check out, one of the ladies had called the local car dealership, talked to their service manager and made arrangements for them to fit us in for repairs! This wonderful woman (I regret that we did not get her name) also saved us from backtracking to a dealership on the other side of Charlotte because she knew that a new dealership had opened recently within 10 minutes of the hotel. WOW. We still talk about what great service we received that day. Oh, did I also mention that the hotel is beautiful, sparkling clean and a great price? I can't say enough good things about the Comfort Suites in Huntersville, NC.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GailG124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylmer, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Newer hotel with great rooms and amenities. Microwave and fridge in the room. Pool, hot tub and free breakfast each morning. Staff was very friendly. Hotel was clean. Some restaurants and shopping nearby. Central to many Nascar race shops.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 21, 2013

First of all, my husband and I were looking for a cozy spot, that was peaceful, reasonably priced and clean! But little did we know that on top of the great environment, the upgraded clean rooms, and the serenity....THE SERVICE WOULD BE OFF THE CHARTS! The front desk clerk Sean was amazing! Not only to my husband and I, but to every customer that he encountered. The personal service that he gave was naturally, and genuinely essential to the exceptional stay we had in Huntersville! The beds were comfy, the breakfast was great, and the hot tub was very relaxing and clean. I picked up a card just so I could complement the hotel General Manager Savi on the great job that she has done with the overall atmosphere and amenities of this hotel. Thanks Sean for the best customer service EVER! We will definitely refer people here and come back at our first opportunity:-) :-) :-)

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ericka C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savi S, Manager at Comfort Suites Lake Norman - Huntersville, responded to this review, April 9, 2014
I know that it has been awhile since you left us such great review but I would like to take a moment and say THANK YOU! We truly do appreciate all of your nice words and remarks. As a hotel we strive hard to take care of and please each and every guest. We are very pleased that you had a wonderful stay with us. Thank you again and we would love to have you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Lake Norman - Huntersville

Property: Comfort Suites Lake Norman - Huntersville
Address: 14510 Boulder Park Dr N, Huntersville, NC 28078-6016
Phone Number:
Location: United States > North Carolina > Huntersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Huntersville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Lake Norman - Huntersville 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The town of Huntersville, NC is a naturally beautiful lakeside city. Make the most of your trip to this charming town by booking with our Comfort Suites(R) Lake Norman - Huntersville hotel. Get your thrills on at the speed track or step back in time at a living history museum. Whatever you like to do when you're on vacation, you'll find it at one of the many popular attractions near our smoke-free all-suites hotel in Huntersville, like: - Concord Mills Mall - Davidson College - Metrolina Fairgrounds - Nascar Speed Park - Birkdale Village We're also about eight miles from the Concord Regional Airport and near Northlake Mall. As soon as you arrive, your welcoming hosts will invite you to take advantage of amenities at our Huntersville hotel like: - Free WiFi - Free coffee - Free weekday newspaper - Indoor heated pool - Fitness center Get going with a great breakfast. Start your morning in Huntersville with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. Suites are furnished with flat-screen TVs, microwaves, refrigerators, coffee makers, hair dryers, desks, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. At our Comfort Suites Lake Norman - Huntersville hotel, we offer you a hotel designed to meet the demands of business travel or a relaxing vacation. Huntersville, NC hotels like ours give you everything you need during your stay to ensure you leave feeling refreshed and ready for a successful day ahead. Book now! ... more   less 
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