We stay at Courtyards for their reputation as very nice Category 3 Marriott properties.. This property is easily accessible from Interstate 77, however, the sign at the end of the entrance to the driveway was busted out and the small Courtyard sign was further into the driveway from the turn off the road. So, we passed it up. They need to improve the location of the Courtyard sign into the street entrance. Check in was easy and smooth. The reception was friendly, but she made a point to tell us that coffee in the lobby was no longer available; that Starbucks at the Café had to be purchased and that there was coffee in the room. There was no free breakfast as someone else previously reviewed about this property. Improvement could have been to give us directions to the elevator and the direction of our room once off the elevator. We had been on the road for 7 hours and were anxious for much needed rest. Improvement could be given to night staff when an overnight emergency arises like the water dripping from the ceiling onto our heads on the bed at 4 am. The night staffman requested we move to a 1st floor room from the 3rd floor. I requested a room near ours just to move to another bed and get some sleep. Improvement to the noisy vibration made from the heater in the room would help traveler's sleep. Thanks to Haley at the reception desk the next morning for clearly understanding our dilemma through the night and offered us free Starbuck's coffee for our departure trip. Haley is to be highly commended for superb customer service!
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- Also Known As:
- Courtyard Charlotte Lake Norman Hotel Huntersville
- Courtyard Huntersville
- Huntersville Marriott
- Huntersville Courtyard