We have been staying at flip-keys / TripAdvisor's rentals for many years and have never once had any problems until now. We have NEVER written a negative review and have always found these rentals to be a great experience. The owner of this property claimed that we left the property a total mess with outlandish accusations of un-cleanliness. These claims are completely false. We feel robbed and hope this review will protect other potential renters from having the same experience.
My family and I stayed in this home over the Thanksgiving holidays, 2015. The home is very old and there were mice feces throughout the kitchen drawers, cabinets and pantry areas requiring us to wash everything in the kitchen before use. The kitchen towels had been used to create a mice nest and when we pulled out a towel, mice feces and nesting flew all over the kitchen. Due to the holidays, we decided to take the high road and dealt with the mice feces by spending the first night washing all the dishes and cleaning the kitchen.
We had a nice Thanksgiving and left the home in much better condition than when we arrived. All the beds were made, dishes were all cleaned, trash was bagged and placed in the mud room due to no outside trash receptacle and used towels were collected and left in the only bathroom. The owner left NO instructions as to what she wants done before exiting the property and did not respond to our questions regarding this.
A week after our stay the owner falsified a claim against us through TripAdvisor, which resulted in us losing $400 of the $500 deposit. The owner nor TripAdvisor ever presented us with any evidence. We felt swindled out of our deposit! Due to this experience, we in good conscience CANNOT recommend this property.
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