We had our wedding at the JH Adams Inn in August of 2010. We fell in love with the Inn at first sight, it is stunning. Everything started out wonderfully - they answered emails within hours, had answers to my many, many questions and were fabulous.
The staff that started out so wonderful turned very bad. It started by not being there when we scheduled a meeting. Then not returning emails. Then 1 month before the wedding, we find out that they booked ALL of the rooms at the Inn the weekend of our wedding. There was a University moving in and a PGA championship in town. They even gave away our bridal suite. Luckily, the bridal party was able to stay in a historic house behind the Inn, but all of our guests had to stay 30 min away in Greensboro. They managed to relocate 4 roomful of people- but then when our guests called to book those rooms, they said they were all booked up... a serious lack of communication.
The week before the wedding, I emailed Mena for a final bill- I included the guest count, amount of alcohol, etc. A week and 2 days later I got back a "rough" food estimate. I did not get a final total for the wedding until after all the wedding guests left and I had to personally meet with the staff to pay the bill, instead of enjoying my wedding night. Then they tried to overcharge us $500 for the facility fee.
The bar tending staff was horrible during the wedding. We had 2 bars, and only one was manned at a time- which means we paid to have 2 bottles of each wine opened (costing us about $200) and not having anyone to serve them. They also put a tip jar out for our guests to tip them- despite us paying 30% gratuity included in our price.
The coordinator, Mena, didn't show up until 4pm on the day of the wedding and left at 6pm right after the ceremony. She was less than helpful with dealing with the staff.
This is just the tip of the iceburg of things that the Inn did to cause enormous amounts of stress for us on our wedding day. I loved the Inn, but was so disappointed with the staff. The food however, was fabulous. All of our guests raved about it. But they did almost run out of everything, even though we were 10 people below the count that we gave them.
I don't want to sound all negative, but we had a horrible experience with the Inn. But luckily my bridal party and dj were fabulous and made sure it all got taken care of so none of the other guests knew what was happening behind the scenes.
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- Also Known As:
- j.h. Adams Hotel High Point