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“Unexpected Visitor In the Middle of the Night”

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Fairfield Inn & Suites Hickory
Ranked #7 of 13 Hotels in Hickory
Reviewed November 14, 2004

Hotel was easy to get to from highway, nice area with lots of restaurants. Young lady check-in clerk was okay, but not overly friendly. I upgraded the room from 2 double beds to a suite but really wondered what I was paying extra for. I have 2 girls - (age 8 & 9) and they could barely fit on the pull out couch and other than a kitchen-like-sink/bar area everything else looked standard. I had to go down and get all the linens for the pull out bed since they did not have the staff to bring them up. While I made the bed, my husband brought the girls down to pool. The pool is a nice indoor, clean kept pool. I had to leave the pool area and go to the front desk to get pool towels (a sign would have been nice). The king size bed was Very Comfortable. While enjoying our comfortable bed, a little after midnight someone entered our room and slammed the door into the security swing latch hard enough to wake us up. I am thankful the door latch was in place!!! I called the front desk and the young man at the desk was responsive - he rekeyed the door and sent a new set of key cards up and slid them under the door with a note. He told me on the phone that he would put a "discount" on the room for our troubles. Needless to say - we did not sleep the rest of the night. The next morning, the young man was off shift and the lady at the front desk had no information on the incident and there was no "discount" on our bill. My husband re-told the story, showed her the note and the total room cost was reimbursed. I spoke with the General Manager the following Monday and she confirmed that the door was opened at 12:02am with a master slide key. She apologized for the incident and said there would be an investigation. My family and I will not be staying there again - for security and "piece of mind" reasons.

  • Stayed: October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
10  Thank wellmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 5, 2010
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  • Stayed: March 2010, traveled on business
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1  Thank Beckenbauer2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Hickory

Address: 1950 13th Avenue Dr SE, Hickory, NC 28602-5186
Phone Number:
Location: United States > North Carolina > Hickory
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 Hotels in Hickory
Price Range: $133 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Hickory 2.5*
Number of rooms: 108
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Also Known As:
Fairfield Inn Hickory Hotel Hickory
Fairfield Hickory
Hickory Fairfield Inn

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