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“AWFUL mattresses!”

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Hampton Inn Hendersonville
Ranked #1 of 11 Hotels in Hendersonville
Certificate of Excellence
Aiken, United States
1 review
“AWFUL mattresses!”
Reviewed February 10, 2014

The service was good, no complaints about check-in our housekeeping. The breakfast was good also, if anything it was slightly above average for this type of hotel. Our chief complaint was about the mattresses, they need to be replaced. Nothing ruins a trip like a poor night's sleep!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hampton

Helpful?
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_Pope, General Manager at Hampton Inn Hendersonville, responded to this review, February 13, 2014
Dear Laura M.,

Thank you for choosing to stay with us at the Hampton Inn during your recent trip to Hendersonville, NC. I am glad to hear that you enjoyed our hotel's breakfast, that you found our service to be good, and that your room was very clean.

While we appreciate knowing the things that please you, we also like to know where we can improve. I am very sorry that you were not provided with a properly maintained mattress in your guest room. This is certainly not the type of experience that we want our guests to have. If you ever experience an issue of any sort during a future stay with us, please report it immediately and my staff will work to correct the situation for you. We strive to please all of our guests and appreciate your comments.

I hope that you will find yourself in the mountains of western North Carolina again soon, and that you'll give us another chance to provide you with a 5-star experience! We look forward to welcoming you back to the Hampton Inn.

Regards,

Bruce Pope
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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740 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
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  • Any
English first
Greensboro, United States
1 review
Reviewed January 29, 2014

I recently stayed overnight at the Hampton Inn in Hendersonville, NC. I was in town with a number of relatives for a family gathering, and we felt very welcome gathering in the Hampton Inn lobby on a few occasions. There have been renovations to the hotel, and the breakfast area was very modern and spacious. The room was lovely and very comfortable. The breakfast was good, with fresh fruit and good toppings for oatmeal. The staff were very helpful and professional.

  • Stayed January 2014, traveled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Hampton

Helpful?
Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_Pope, General Manager at Hampton Inn Hendersonville, responded to this review, January 30, 2014
Dear Margaret P,

Thank you for choosing the Hampton Inn Hendersonville as your hotel during your recent trip to western North Carolina. We appreciate that you chose us, and we thank you for taking the time to write a TripAdvisor review regarding your experiences at our hotel. It's always a pleasure to read such positive comments from our guests following their stay with us.

I am so glad to hear that you found our staff, facilities, and amenities to be so wonderful! We know how important it is for our guests to feel welcome and comfortable at our hotel and it makes me happy to know that your family felt more than welcome to use our lobby as a gathering place on multiple occasions. Thank you for all of your comments; I will be certain to share them with our staff.

I hope that you will be able to return again soon to the Hendersonville area. We look forward to being able to welcome you back to the Hampton Inn!

Regards,

Bruce Pope
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 29, 2014

This is a very clean and nice Hampton Inn when compared to others I've stayed at and I travel across the country ALOT and stay at Hampton Inn a fair amount of times. Breakfast was pretty good too. I'd recommend it for sure. Am a Diamond member.

  • Stayed January 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Donald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_Pope, General Manager at Hampton Inn Hendersonville, responded to this review, January 30, 2014
Dear Donald B.,

Thank you for taking the time to write a 5-star review of our property following your recent stay with us! We truly appreciate all of the compliments you gave to our hotel and are glad to have had the chance to have you as our guest. It is always a pleasure being able to serve a Hilton HHonors Diamond member at our property.

We know how important it is for our guests to see our hotel as a clean and comfortable place to stay. It's also great to know that you enjoyed our hotel's complimentary breakfast; that's a huge perk for many travelers as well! Thank you for your comments regarding all of these things.

I hope that you will be able to return soon to the mountains of western North Carolina, maybe even for a pleasure trip next time. We look forward to welcoming you back to the Hampton Inn Hendersonville.

Regards,

Bruce Pope
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graham, United States
1 review
Reviewed January 16, 2014

Most comfortable bed and pillows. Room set up was perfect. I would certainly stay at this particular location when in the area again and will stay at other Hampton Inn's in other areas of travel. Breakfast choices were awesome and staff were very friendly.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Sandy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_Pope, General Manager at Hampton Inn Hendersonville, responded to this review, January 21, 2014
Dear Sandy A.,

We sincerely appreciate that you chose to stay with us at the Hampton Inn during your recent trip to the Hendersonville, NC area. I know that you have many choices for lodging in this part of western North Carolina and we are happy to know that our hotel is your "home away from home" here.

Thank you for taking the time to share your experiences with our hotel with other TripAdvisor members. It's always a pleasure for us to know that our guests have been so satisfied that they're willing to encourage others to stay at our hotel as well. We appreciate that you wrote such specific comments regarding what you liked during your stay with us.

I hope that you will be able to return again soon to our area - perhaps even for a pleasure trip next time! We look forward to welcoming you back to the Hampton Inn Hendersonville.

Regards,

Bruce Pope
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 7, 2014

This hotel is very nice. It is always very clean and the staff are very helpful. I would highly recommend this hotel. The business office is very nice if you need to print something while staying at the hotel. Warm, freshly baked cookies upon arrival made us feel at home and welcomed:-).

  • Stayed January 2014, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_Pope, General Manager at Hampton Inn Hendersonville, responded to this review, January 21, 2014
Dear TripAdvisor Member,

Thank you for taking the time to convey your comments regarding your recent experience with Hampton Inn of Hendersonville, NC by filling out an online review. Your willingness to share your thoughts with us and with other TripAdvisor members is genuinely appreciated.

I was pleased to learn of your satisfaction with our staff, facilities and that your stay was so enjoyable. I am so glad to hear that our business center suited your needs so well and that our freshly baked cookies helped to provide you with a warm welcome to our hotel. With your input, we can constantly monitor our product to maintain high standards of quality and performance that have become a Hampton Inn tradition. Thank you again for your comments.

It was indeed our pleasure serving you and we look forward to welcoming you again to the Hampton Inn of Hendersonville, NC.

Regards,

Bruce Pope
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, NC, United States
1 review
Reviewed January 6, 2014

Great Service & a Friendly & Helpful Staff. The breakfast was very good with many items to choose from. The breakfast attendant was very friendly & kept the area clean. Coffee was the Best. with many varieties & included hot tea which my wife loves in the morning. We were there visiting the Biltmore House for the Christmas decorations.

  • Stayed December 2013, traveled with family
    • Value
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Review collected in partnership with Hampton

Helpful?
Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_Pope, General Manager at Hampton Inn Hendersonville, responded to this review, January 7, 2014
Dear Jack M.,

Thank you for choosing to stay with us at the Hampton Inn Hendersonville during your recent trip to the Biltmore Estate. We appreciated the chance to have you and your wife as guests during your visit to our part of North Carolina.

I truly enjoyed reading your comments. Your remarks show just how much the "little things" contribute to a guest feeling welcome at our hotel. I will be certain to share them with our staff. We strive to please all of our guests and appreciate your comments.

I hope that you will be able to return again soon to the Biltmore Estate and the mountains of western NC. Spring is also a very lovely time to tour the estate or hike the trails in our area. We look forward to welcoming you back to our hotel!

Regards,

Bruce Pope
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, United States
2 reviews
Reviewed January 2, 2014

Excellent coffee available 24 hours a day was really a treat. Tea as well. Saltwater pool was wonderfully warm and comfortable. A very nice stay all the way around. Rooms very comfortable and free internet a plus.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Catherine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_Pope, General Manager at Hampton Inn Hendersonville, responded to this review, January 7, 2014
Dear Catherine V.,

Thank you for your 5-star review on TripAdvisor. We sincerely appreciate that you took the time to write it following your stay with us. It will certainly be helpful for all of our potential guests to read your review and know the treats that they can look forward to during their stay with us.

It is always a pleasure to hear such positive comments from our guests. I will be certain to share your remarks with our staff as they will appreciate knowing that their hard work is recognized by our guests.

Again, thank you for choosing to stay with us here at the Hampton Inn Hendersonville and for reaching out to us and to other TripAdvisor members via your online review. We look forward to welcoming you back to our hotel!

Regards,

Bruce Pope
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Hendersonville

Property: Hampton Inn Hendersonville
Address: 155 Sugarloaf Rd, Hendersonville, NC 28792-9326
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Hendersonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Hendersonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Hendersonville 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to Hampton Inn Hendersonville, less than half an hour from the Blue Ridge Mountains and the legendary Biltmore Estate in the heart of western North Carolina. Whether you’re planning a night at Flat Rock Playhouse or dropping off the kids at a Western Carolina summer overnight camp, enjoy the comforts of home in our Hendersonville hotel. Explore historic downtown Hendersonville, listed on the National Historic Registry. Browse antique stores and boutiques or try a variety of cuisine in one of our charming restaurants.Visit the Biltmore Estate, the country’s largest private home built by George Washington Vanderbilt II during the Gilded Age. Wander through the 250 rooms and extensive gardens. Experience the North Carolina outdoors with a hike in the DuPont State Forest in the Little River Valley. Take a scenic drive along the Blue Ridge Parkway or enjoy the views at Chimney Rock State Park and Lake Lure. The Hendersonville area is a mecca for golfers.After a busy day exploring western North Carolina, unwind in one of our spacious guest rooms or suites. Choose a guest room with a king-, queen- or two queen-sized beds. King study guest rooms include an additional sleeper sofa. If you’re traveling with the family or would like extra space, reserve a king bed suite. Stay connected with free high-speed internet access. Our guest rooms and suites provide the comforts of home with 32-inch LCD TVs, mini-fridges, microwaves, and coffeemakers. ... more   less 
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Also Known As:
Hampton Inn Hendersonville Hotel Hendersonville
Hendersonville Hampton Inn

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