We always stay at choice hotels Sleep Inn but we decided to give this place a shot. I was hesitant after all the negative reviews. I should have listened. I asked to see the room first and that's when I noticed Ben's attitude. The room was not clean and there was a huge spider in the bath. I went back to say I did not want the room cause of the bug and he started to be so rude to me even in front of guests. I almost chose another room and changed my mind when he would not let me explain my phobia to spiders, he would not shut up and he kept belittling me as if I was a complete idiot. I should not have to pay $110 bucks for a room and be scared . The bed was also not clean. Ben is the rudest front dest clerk I ever encountered. We went to our favorite Sleep inn in Asheville, wonderful as usual.
This is also the first time I ever asked to see a room before checking inn; a smart move. We will NEVER stay at a comfort inn.
I was appalled & shocked at my treatment.More