First impressions mean a lot; and the first things you encounter here are folded paper napkins and a dining room that is far too bright. We asked about the napkins and yes, those are standard issue. Regarding the lighting, our waitress told us they have to keep it brightly lit because "there are a lot of old people" that eat there. Both factors gave me second thoughts about staying, but we did anyway. Upon ordering, we were told they were out of their two signature items, the chicken and dumplings and the Mac and cheese. Unacceptable at 6:30 on a Friday night, and at that point we would have left except we already ordered drinks. When bread was brought out, we were given square saucers as bread plates! Really? They don't think their customers know the difference? How insulting. Our entrees were above average, but not exceptional. Overall, there were too many things that detracted from our dining experience. I doubt we will ever go back.