Diner from Asheville Joined Oct 2013
I have never been tempted to write a review before but am inspired to do so after our experience at the Blue Water Seafood Restaurant last night. First of all, the food was good, the presentation pleasant and the atmosphere cozy. However, the service we received was poor and even disturbing. We called earlier to request reservations at 6:15 and were told that wasn't possible but 6 was open. We left a workshop early in order to get there by 6 only to find that there was only `1 other person in the building. Only 4 other people came in while we were there (2 tables). Upon establishing that we had reservations (no welcome to our restaurant or other greeting), the waitress turned and without a word walked into another room. When she came back, we had to ask her if our table was in that room. After looking over our menus, we asked if there were specials since she had not mentioned any. She quickly went over the main choices but gave no details. After questioning, she indicated that the details were on the board in the front room but agreed to go over them for us anyway (seeming annoyed that she had to do that). We had several questions concerning the menu and possible substitutions. She seemed very irritated and got the owner to explain to us why they didn't like to do substitutions. He did reluctantly agree to do a couple for us. One of us requested potatoes (which were on the menu) instead of rice. He did receive the potatoes and no rice but not the other side that was suppose to come with his special. Another in our party received only broccoli as a side which was suppose to include carrots. When we asked about the vegetables our server indicated in an irritated voice that she had brought the broccoli. We pointed out that she had told us earlier that carrots were part of the vegetables du jour. Without a word, she turned around and left our table. A while later the owner brought out a small dish of carrots. At no time did anyone apologize for the oversight. One of our party received her meal a full 10 minutes before the rest of us without any explanation. No one ever checked to see if we needed refills on drinks although 1 of our glasses was empty about half way though the meal. We continued to be friendly and polite despite the problems. We regularly eat at nice, upscale restaurants and usually encounter servers who are friendly, attentive and eager to please. Unfortunately our server last evening was none of the above. In fact, she seldom if ever smiled and acted as if she was doing us a favor by serving us. Although we routinely leave tips of 15 to 20% even for mediocre service , the lady that was treating us to dinner decided that the service was not worth more than 11% (rounding up from 10). As we were leaving, the owner confronted us, wanting to know why we had left such a small gratuity especially after they had gone out of their way to make substitutions. The waitress continued to mumble about how hard she had worked and how disgusting it was for us to leave such a small tip. They waited until the lady that paid the bill came out of the restroom and confronted her as well. They were amazingly unprofessional. Needless to say, we won't be going back and will make sure no one we know goes. I doubt that they will be there much longer anyway.
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