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“Worst visit ever! ”

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Red Roof Inn Hendersonville
Ranked #7 of 11 Hotels in Hendersonville
Goldsboro, North Carolina
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Worst visit ever! ”
Reviewed December 6, 2013 via mobile

Pet policy changed and we were not notified until our arrival. When trying to negotiate with the desk clerk, he immediately and repeatedly offered to cancel our reservation that had been made more than a month before our visit. Then, despite previous and repeated requests for a ground level room, we were placed in a room that appeared to be in some state of remodeling. Sockets falling from walls and falling shelves in closet area, to name the most frightening of the problems. The response to our survey answers, in which we named the issues: "Thanks and apologies." from management . No other message was received from her. We won't return, which is a shame because our previous stays were great.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank sobeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
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    45
    28
    19
    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Tucker, Georgia, United States
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 25, 2013

If you have ever stayed in Hendersonville you know there are a row of moderately priced motels standing all in a row. It would appear that they are all the same and that the least expensive would not be as good as the most expensive. Even though all these accomodations are close in price and size, there is a difference. I have stayed in them all over the last few years and there is a clear cut difference to me. The Red Roof Inn is both comfortable and well maintained, but it is its service and staff that are better in this travelers opinion. They also are up to date and very clean. I was not looking for plush or jaw dropping accomodations. I just wanted a very clean,comfortable and well kept facility that offered the usual amentities. I expected that the staff would be attentive and polite to all of its customers at any of the facilities. These areas of expectations and desires were not present at all the properties. The RRI had these things and it's price was the best to boot. I highly recommend it .

Room Tip: It is also pet friendly
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mickey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dionna J, Front Office Manager at Red Roof Inn Hendersonville, responded to this review, November 1, 2013
Thank you so much for the taking the time to write a review of our hotel. We know our guests are busy and it means a lot when someone takes time to let us know how we're doing. I'm glad we could make your stay comfortable and look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brevard, North Carolina
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 15, 2013

I've stayed at this RRI several times. It's in a good location--right off I-26, but not particularly loud--and the people are always friendly. The only complaint is that a lot of the rooms don't have a coffee maker.

Room Tip: If you like a good cup first thing, bring your travel coffee maker.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJ B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dionna J, Front Office Manager at Red Roof Inn Hendersonville, responded to this review, October 18, 2013
Thank you for your review of our hotel. We always strive to be clean and friendly and appreciate hearing where our guests see room for improvement. We hope to see you again in your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 13, 2013

Our room was very spacious with new hardwood flooring. King size bed which was fairly comfortable. Gary at the front desk was extremely helpful and very nice. Gave good directions to several places we wanted to go to. The other staff members were also very pleasant.
We were on the second floor but not a problem for my amputee hubby as there is an elevator. Friendly for pets, one of my dogs is blind so she always travels with us. I didn't worry about her getting the hardwood floor a bit wet, while looking for her water bowl. She got a good nights sleep on her own bed.( I brought from home)
They didn't charge me for the second tiny dog we also had with us. Nice open field next door to walk them in, I felt safe walking them late at night and before the light of dawn.
I did miss the hair-dryer, microwave, coffee pot and small fridge usually found in Red Roof Inn's rooms. Breakfast limited so we elected to eat elsewhere, but the coffee in the lobby was good and fresh.

Room Tip: Room 206 is large- they could add fridge, microwave easily and still it would be spacious.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kittylatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dionna J, Front Office Manager at Red Roof Inn Hendersonville, responded to this review, October 15, 2013
Thank you so much for taking the time to write a review. We love getting feedback from our guests. We are looking into adding more mic/fridge rooms in the future. Thanks again and look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 19, 2013

Hendersonville Red Roof Inn is a franchise and not owned by the corporate Red Roof Inn.The owner Mr.Urmish Patel does not have to abide by Red Roof Inn's declaration that if you are not satisfied you will not be charged for the night.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Downscale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hendersonville hotels

Indiana
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 5, 2013

Great price, clean, quiet, and nice staff. Kind of a weird location at the end of a dead-end but it was quiet and there was an Outback Steakhouse on the other side of the parking lot. The property was clean and I felt safe walking my dogs. They did charge for my second dog, which was a first for me and my Red Roof stays but it was a small amount. Wi-Fi worked fine. Did not try breakfast. Would recommend and would stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dionna J, Front Office Manager at Red Roof Inn Hendersonville, responded to this review, September 13, 2013
Thank you so much for taking time to write a review. We appreciate the positive feedback and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clover, South Carolina, United States
Level Contributor
143 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 30, 2013

In town for the local festival, to run a road race again....just need a room for a night..decided to stay here , looks very nice and clean,..so far the beds feel good. I like the different hotels that offer such nice pillows now, used to just cheap flat ones.... and feels like nice crisp linens! Red Roof has redone a lot of their hotels, and they have done a very good job! I approve! Glad we decided to stay here!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fefe8187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dionna J, Front Office Manager at Red Roof Inn Hendersonville, responded to this review, September 3, 2013
We are glad to know you like the renovations and appreciate you taking the time to write a review. We look forward to seeing you again on your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Hendersonville

Property: Red Roof Inn Hendersonville
Address: 240 Mitchelle Dr, I-26 at US 64, Exit #49-B, Hendersonville, NC 28792-2904
Location: United States > North Carolina > North Carolina Mountains > Hendersonville
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Hendersonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Hendersonville 2*
Number of rooms: 49
Reservation Options:
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Also Known As:
Red Roof Inn Hendersonville Hotel Hendersonville
Hendersonville Red Roof Inn

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