Pet policy changed and we were not notified until our arrival. When trying to negotiate with the desk clerk, he immediately and repeatedly offered to cancel our reservation that had been made more than a month before our visit. Then, despite previous and repeated requests for a ground level room, we were placed in a room that appeared to be in some state of remodeling. Sockets falling from walls and falling shelves in closet area, to name the most frightening of the problems. The response to our survey answers, in which we named the issues: "Thanks and apologies." from management . No other message was received from her. We won't return, which is a shame because our previous stays were great.
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- Also Known As:
- Red Roof Inn Hendersonville Hotel Hendersonville
- Hendersonville Red Roof Inn