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Best Western Hendersonville Inn
Ranked #2 of 11 Hotels in Hendersonville
Certificate of Excellence
Harrisburg, Pennsylvania
Level 4 Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“No coupons”
Reviewed October 28, 2013

Stopped on the way to the Blue Ridge Parkway. Had a coupon for $44 room but, I suppose since they were nearly full, they would not honor, charging $149 instead. We were too tired and hungry to argue, but we are Best Western frequent travelers so they gave me the $149 rate instead of the "regular $179 rate" Whatever. Room was noisy and right along the highway. The included free breakfast the next morning was pathetic so we passed and moved on. Lesson learned, won't return.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tuowl74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at Best Western Hendersonville Inn, responded to this review, November 19, 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am sorry to hear that we did not meet your expectations, it is our goal to make every guests stay memorable. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
    173
    126
    87
    42
    38
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172
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
Level 6 Contributor
345 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed October 28, 2013 via mobile

This very clean , pet friendly two story older motel just outside the city is a good place to stop on your way South or North . Complimentary Starbucks Coffee in the lobby, a nice free breakfast buffet and if that does not please, a Waffle House within walking distance . Beds are comfy and this is a place we stop over at two or three times a year . Friendly, capable staff. Mexican Cafe on premises and an Outback Steakhouse across the expressway.

Stayed September 2013
Helpful?
Thank HazardBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at Best Western Hendersonville Inn, responded to this review, November 19, 2013
Thank you for your recent review of your stay with us, your experiences are important to continued success. I am pleased to hear that your enjoyed your "comfy" bed, Starbuck's coffee, and El Paso Mexican Restaurant. Please remember us the next time you are in the Hendersonville area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgeway, Virginia
Level 5 Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 27, 2013

We attended the SAFF event at the NC Fairgrounds in Fletcher, NC. This was the most expensive weekend hotel rates according to the deskclerk & they were almost sold out. We had booked months ago & have stayed here previous years without a problem. We arrived late Fri pm. We were in room 141.
Saturday, I noticed I had a bite on my arm, then another & one on my face! When we returned to our hotel Sat. night; I flipped the mattress up off the boxspring & several bedbugs scattered! I managed to kill one to show the desk clerk. The night deskclerk was dressed in dirty clothes & was abrupt & completely indifferent. He did give us another room (which we checked & didn't see any bugs in) & gave us the manager's name. Our new room 108.
Sunday morning, after a poor night's sleep (bites were itchy & I worried about bugs all night plus that room was older & the bed uncomfortable) we did see the manager. I showed him the bedbug I had caught for proof and the welts on my face & arms.
He apologized and said he would adjust our bill for one night's stay. In my opinion, both nights should have been waived. It took us 45 minutes from the time we confirmed the bedbugs on Sat. night after a long day to getting settled with a young child & special needs adult into the new room. Plus, as I showed the manager, I"m having an allergic reaction to the bites.
They advertise a 25% discount but didn't honor it although they gave a AAA discount.
To be fair, the morning clerk was polite & friendly; the breakfast was decent.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mommasteere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at Best Western Hendersonville Inn, responded to this review, October 29, 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am sorry to hear that we did not meet your expectations, it is our goal to make every guests stay memorable. We will address each of your concerns to make sure that they are corrected and do not happen again. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 27, 2013

I stayed here on Oct. 26, 2013 and was told this was peak week for leaves. They were barely turning and I feel like this motel "gouged" the price. The room was a king suite and I was charged $167. The sign out front said 25% discount on all rooms. This was very over priced for the room we had.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Johnny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at Best Western Hendersonville Inn, responded to this review, October 29, 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am sorry to hear that we did not meet your expectations, it is our goal to make every guests stay memorable. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
palm city
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 26, 2013

On our recent trip to the area we chose this hotel because there were few choices and the reviews we read were good, However, we would have walked our after checking in but there were no other rooms available in town until the next night. We stayed one miserable night and canceled our second night and moved to the Hampton Inn which was great. This Best Western was the WORST Western and should be demolished. The room smelled horrible. The bed skirts and spreads were dirty. The sheets and pillow cases were like tissue paper they were so thin. The carpet was dirty and bathroom was so tiny it was hard to be in there and shut the door. The shower curtain was mildewed. It was noisy not only from the traffic outside, but also from the room next door. Walls so thin I could hear talking from the next room. Breakfast was horrible. Coffee was the worst even though they said it was "Starbucks" with their own "Starbucks" sign. I drink Starbucks all the time and I know it was not Starbucks coffee as they advertised. Pancake batter was sour. When we called the desk to complain about the smell in the room we were told they would spray air freshner. We stayed out most of the evening to avoid the room and when we came back they had not even sprayed or they may have, but it still smelled. Because of this experience we will never choose a Best Western Hotel in the future.

Room Tip: Go next door to the Hampton Inn.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mhoffstot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at Best Western Hendersonville Inn, responded to this review, October 29, 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am sorry to hear that we did not meet your expectations, it is our goal to make every guests stay memorable. We will address each of your concerns to make sure that they are corrected and do not happen again. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2013

Very clean hotel. Great rooms with flatscreen TV, Microwave, Coffeemaker and other great things. Very friendly and helpfull staff. Its our fifth time here and its always like coming home. Even thou its facing the HW you dont hear any noise in the room.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leena09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at Best Western Hendersonville Inn, responded to this review, October 29, 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am happy to hear that you enjoyed your clean room and our friendly staff. We will look forward to your return "home" it will be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brewton, Alabama
Level 6 Contributor
101 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 19, 2013

The wife and I were traveling through Hendersonville and stayed the night at the Best Western in Hendersonville. The motel is located well, it is clean and comfortable, staff was friendly and curteous. Beds were comfortable. We would most definetly stay here when in Hendersonville on our next visit.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dg48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at Best Western Hendersonville Inn, responded to this review, October 29, 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am happy to hear that you enjoyed your clean room and our friendly staff. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hendersonville Inn

Property: Best Western Hendersonville Inn
Address: 105 Sugarloaf Rd, Interstate 26 and 64 East, PO Box 669, Hendersonville, NC 28792-9326
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Hendersonville
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Hendersonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Hendersonville Inn 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Hendersonville Hotel Hendersonville
Hendersonville Best Western

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