My Mom and I stopped into the Livingroom Coffeehouse and Cafe in Hendersonville during the 2010 Apple Festival. As you can imagine, most of the Main Street restraurants were filled with festival goers and extremely busy; however, the Livingroom did not have a line and conveniently had a table open up right when we walked in. That should have served as our first clue.
First, there are no signs indicating "Seat Yourself" or "Wait to be Seated". So, we stood at the front door a little clueless. Also, we had no less than 3 employees walk by and say hello, yet no one said the classic, "we'll be with you in just a moment". Finally, the Manager (? - use the term loosely) all but screamed at two ladies that walked in after us telling them that they did not have room, would not pull together tables, and they needed to come back later. I guess we made the cut because we were seated right after that delightful exchange.
We placed our orders which consisted of a club sandwich and the Main Street (basicaly cold cuts, cheese, and bread), and proceeded to wait. We again watched the pseduo-manager yell at potential patrons about not being able to help them, and a very unhappy server glummy walk up to tables (although she would yell at the ONE helpful server if she in any way poached one of her tables). Incidently, we are still waiting for our food a good 30 minutes after we've ordered it. Actually, a table of five ordered their food, received it, ate it, paid, and left before we ever saw anything.
What kills me the most is EVERYONE was running around fussing about how slammed they were. I have worked in food and bev in the past, and I feel I have a good grasp of what "slammed" really is. A max capacity of 12 tables total does not make for slammed circumstances.
Finally, after asked about our food a couple of times we receive it. The unfortunate part is, the food was actually really good. Had the rest of the experience been any better, I would have eaten there again.
Finally, as we are in the coffee line to pay (without a ticket because they either don't believe in them or they just never thought to bring ours), I overheard a lady complaining to her husband about her salad. She had ordered a roughly $10 salad that was supposed to come with a number of additions other than just lettuce and chicken (e.g., tomatoes, eggs, cucumbers, etc.). As she reads the ingredients to our good friend the manager, she is talked to as if she is a greedy child asking for a second helping of dessert. I applaud the patron for her restraint, as the manager's response was completely uncalled for. All the while, my Mom is trying to pay. She has to remind the cashier that we were supposed to receive 30% off (which is all the incomplete-salad diner received, despite the fact she was already entitled to that discount to begin with). It honestly took the cashier 2 minutes of pecking away on the calculator to determine what 30% might be off of a $20 ticket.
The absolute best part of the whole experience was the manager yelling at potential patrons that the kitchen was closed and they would reopen around 5 or 6. Hmmm, patrons= sales, sales = tips, tips = income for servers. Also, what do most restaurants do when they are closing for lunch to prep for dinner? They put up a sign to that effect, so the general public is aware. What did they do? Continue to yell.
My suggestion, save your time, money, and patience. Go to Hannah Flanigan's instead!