From the moment we walked in the door (at 11pm), we received amazing service.
The rooms and fixtures were obviously dated and, as goes with the territory for dated things, were a little gungy. Bed linens looked like new, though, so that helped.
Breakfast bar was great - just like the commercials.
It all came down to service. If we'd had mediocre service, I would give a thumbs down on the whole experience, but the service was so phenomenal, we were able to overlook minor facilty flaws.
Let me say just one more time, the service we received was the absolute definition of what customer service should be (and that is SO rare to find)!!
- Official Description (provided by the hotel):
- Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. The non-smoking Red Roof PLUS+ Henderson is conveniently located off of I-85, just 3 miles from downtown Henderson. Shopping nearby includes The Henderson Square Mall and Outlet City, as well as many other shops and restaurants. Catch a movie at the Marketplace Cinema, or bowl a few games at Carolina Lanes. Adventure Island is only 1 mile away and offers bumper boats, batting cages, laser tag and many other family fun activities. For business travelers, we are close to Revlon and the Walmart Distribution Center. If you are looking for fun outdoors, Kerr Lake and Satterwhite Point are only 10 miles from the hotel. Come experience the hospitality the Red Roof PLUS+ Henderson has to offer! All guestrooms at the Red Roof PLUS+ Henderson include free WiFi, flat screen TV, microwave & refrigerator, iron and ironing board, hairdryer, and in-room coffee. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! Free coffee & tea are available 24 hours a day in the lobby. Enjoy free hot breakfast daily (6:30-9:30am) including eggs, bacon, sausage, gravy, biscuits, pancakes, bread and fruit. Use of our on-site fitness room is included with your stay. The hotel offers a business center which include a computer and printer for guest use, as well as copy and fax service.* A meeting room which sits 15 people is available for an additional fee. One well behaved family pet per room is welcome! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Henderson Hotel Henderson
- Holiday Inn Henderson
- Henderson Holiday Inn