When my friends and I went to the Blackened Kraken for brunch on Sunday, we had HORRIBLE service. I asked my waiter if they had hot tea and he said he was not sure that he would go check. Then when he came out to give everyone their water. When I asked him about the tea he said "I didn't ask", with no apologies or promises that he would look into it for me. Then for the next 10 minutes I waited to either see him or have him come back to the table to tell me about the tea, which he didn't. I had to flag him down at which point he told me they did have tea and took 5 minutes to bring it to me. I waited 20 minutes for my drink. We then waited for at least 40 minutes for our food and our waiter was hard to find at all during that time. When we got our food, it took us several minutes to get silverware to actually eat our food. (The food was also only okay, especially for how long we had to wait for it) My husband had ordered a side of andouille sausage and I had ordered a side of the sausage gravy. Our extra sides came in 2 oz containers. My husband asked for more sausage which he was given and I decided to make due with my small amount of gravy since I had a lot of other food. However when we got our check, they tried to charge me $3 for a 2oz container of gravy. When I asked to speak to a manager, the waiter came back and said that the manager said they were too busy and he could take a message. I told him that I would not pay that much for such a small container of gravy. The waiter went back and took the gravy off of my check and told me that the managers do not come out for something so small. I have never EVER heard of a manager that refused to come and speak to a customer who is dissatisfied. I had not even said why I wanted to speak to the manager before they said that they would NOT come speak to me. That is YOUR JOB! If customer service is something that is "too small" of a concern for you, I will not be bringing my business to your restaurant anymore.