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“Cockroach Problem” 1 of 5 bubbles
Review of BEST WESTERN PLUS Suites-Greenville

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BEST WESTERN PLUS Suites-Greenville
Ranked #4 of 21 Hotels in Greenville
Certificate of Excellence
Nashville, Tennessee
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Cockroach Problem”
1 of 5 bubbles Reviewed October 8, 2012

As a frequent traveler, I was extremely disappointed at both the service and quality of stay at Best Western. The hotel is infested with COCKROACHES. I was able to catch the 3.5-4 inch cockroach in a glass and bring it to the front desk and I was met with indifference. When the manager called, they felt it only fit to comp me 20% of my stay and said that these type of things happen despite spraying. In my 20 years of travel, this is the first time I have ever encountered this and I will never stay at a Best Western again.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Frequent_Traveler615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
    194
    97
    23
    9
    5
See reviews for
178
41
13
66
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Charlotte, NC
Level Contributor
725 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
2 of 5 bubbles Reviewed September 10, 2012

I'm a loyal and avid Hilton guy for business and pleasure but based on the TripAd reviews AND a wonderful experience I had at the Best Western Plus in Dillsboro NC a couple months ago, I was willing to try out this hotel. The location is a bit out of the way but G'ville is a smaller city so nothing seems very far away. Check-in was great. Sierra was a delight. She was very polite and courteous. From there, the experience went downhill. The room just felt sparse and barren, like a cheap hotel. The air was off so it was 81 degrees in the room according to the thermostat. The AC wouldn't cut on when i lowered the temp so I had to go to the window unit and actually turn it on. I set the temp at 71. It took a while to cool but confident that it would, we settled in and fell asleep. Around 4 am, I woke up and found the room to be back at 76 degrees. I need a cold room to sleep and woke up sweating. I could not get the A/C to come back on. After messing around with it, I finally got the fan to work which at least moved the air around but did not cool the room and I basically did not sleep much after that. When I asked at checkout, I was told there is a fail-safe when the air is set for a temperature 10 degrees or more from the actual room temp. Maintenance (she said) would have to come and reset it. Huh? When I got up to shower, I found two 1/2 inch bugs crawling around on the bathroom floor as well as some flying thing that I had to kill. I'm a reasonable guy and the VERY slow internet and few carpet stains in our room would not have caused me to leave a bad review but the a/c and bugs necessitate it. The next time I'm in Greenville, I will trust my instincts and stay at the Hampton.

Room Tip: Stay at the Hampton instead.
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank 2BEis2SKI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton,NJ
Level Contributor
108 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed September 5, 2012

We stayed for just one night and moved on.
The front desk experience was without issues.
The rooms were very large and fairly clean (I'm fairly picky).
Bed was very comfortable.
Shower had good pressure and decent shower head.
If they don't have a glass door shower (this didn't), at least I do like the outward curving shower curtain rail, which means you don't get the shower curtain touching you.
The breakfast was the usual fare (cheap, poor quality) for this class of hotel.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NorthSouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schwenksville, Pennsylvania
2 reviews
5 of 5 bubbles Reviewed August 3, 2012

This was, by far, the nicest experience we've had at staying away from home. The staff at the registration desk was very friendly & helpful. We needed to extend our stay for an extra night & everything was handled smoothly. The young lady at the "continental breakfast" was also friendly & helpful w/helping w/the use of the waffle iron, etc. The room was on the first floor fairly close to an exit & the room was very clean & welcoming.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maryann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
2 reviews
5 of 5 bubbles Reviewed July 9, 2012

I had a downstairs room near the entrance with two beds, a pull-out sofa, several desks, a refrigerater, and a microwave. With two teenage boys, this worked beautifully. There was a fitness center and pool that they loved. I really liked the homey atmosphere and not having to go up several floors and down a long hallway to get to my room. I plan to stay there again.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 16, 2012

I travel frequently to Eastern North Carolina and am always looking for clean hotels whose accommodations offer good value. During my most recent trip (June, 2012), I followed the recommendations of other TripAdvisor travelers and stayed at the Best Western Suites Hotel in Greenville. I found the rooms to be clean, the breakfast good and the staff very friendly and helpful. I was so impressed that I plan to stay there on my next visit and will recommend it to friends and family.

cruisinpro

  • Stayed June 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cruisinpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 26, 2012

My wife and I arrived in town around 10:30 on a Saturday night. The young lady working the front desk, Rachael, was extremely pleasant as well as helpful. She answered any questions I had and handled all of the minor problems. The grounds were nice and the room was clean and very comfortable. Our entire stay was as pleasant as the smile we were greeted with. All staff at every hotel could stand to learn a lot from her. Thank you again!

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Suites-Greenville

Property: BEST WESTERN PLUS Suites-Greenville
Address: 2310 Greenville Boulevard NE, Greenville, NC 27858-4140
Phone Number:
Location: United States > North Carolina > Greenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Greenville
#3 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Suites-Greenville 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
For a memorable stay with the personal touch, reserve your suite with us. Our award-winning hotel offers much more than traditional hotels. We are all suites, all interior rooms - all non smoking and no pets. Our hotel features fine amenities which include a business center, meeting room, hot breakfast with freshly made pancakes, Seattle's Best coffee, whirlpool suites, wi-fi, valet laundry, fitness center, pool, plus in-room refrigerators, microwaves, hair dryers, coffee/tea makers and more. Airport and group shuttle also available - prearranged. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Orbitz and Priceline so you can book your BEST WESTERN PLUS Suites-Greenville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Suites Greenville Hotel Greenville
Best Western Greenville
Greenville Best Western

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