I have frequented this restaurant for years, taken my spouse there and entertained business clients in Plum Tree's private dining rooms more times than I can count.
If I can say anything about Plum Tree, it is very consistent. When I say "consistent," this is what I mean:
1. Cuisine: Consistently delicious. Chef Heather is involved in all details of your meal preparation and it shows. The menu has been the same for many years and all of the dishes have met our high expectations. I rarely say this, but I can't ever remember having a bad meal at this place.
2. Wait Staff: Consistently inconsistent. On some evenings, we have great service and on others the wait staff is either pompous, clueless and/or incompetent.
It goes without saying that both great cuisine AND excellent service is the expectation in an establishment such as this. A clear lack of server training is evident, which brings me to my last point...
3. The Owners: Chef Heather and her husband own and operate the Plum Tree Bistro. Chef Heather is consistently gracious and more than happy to go out of her way to make the meal special.
Sadly, her husband is consistently rude, pompous and unprofessional; it's doubtful he could manage a snow cone stand. I completely agree with the previous TripAdvisor poster that stated "Her husband/owner is rude and treats customers as if they are doing him a favor by being there."
In summary, if you visit Plum Tree, you'll be impressed by the food but the service is a toss-up. Stay away from the husband/owner and you may be OK. This restaurant probably survives on drug rep dinners, but it sounds like that drug rep dinners will be going away with all of the changes to healthcare coming soon.