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“Two Thumbs Down”
Review of Hilton Greenville

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Hilton Greenville
Ranked #3 of 22 Hotels in Greenville
Certificate of Excellence
Charlotte, United States
1 review
“Two Thumbs Down”
Reviewed September 16, 2013

The Hilton name by defaults brings high expectations; I was greatly disappointed by my expensive at Hilton and will never stay at another. I was traveling for business and was given a set per diem for hotel and food. I was very surprised that even though the room cost was $190, $246 was held on my card which left me with little money to purchase meals (dinner, breakfast and lunch the following day). In addition, I have stayed at less experience hotels which offer very similar amenities yet offer a FREE continental breakfast. The breakfast at the Hilton was $14.95 or al carte none of which I could partake in being that nearly all of my food per diem was taken in the room reserve. Saving grace of the hotel was the location close to McDonald's which offer a dollar menu. The only good thing about the experience was when I asked for a blanket for the bed it was delivered within 20 minutes and there was cable, including HBO, in the room.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marcia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGreenville, Manager at Hilton Greenville, responded to this review, October 15, 2013
Dear Valued Guest,

First, allow me to apologize for your most recent experience at our Greenville, North Carolina Hilton Hotel. I agree that the Hilton name is one that should set high expectations in the minds of our guests. After reading your review, I believe that there may have been some things that we failed to comunicate with you, and for this, I sincerely apoogize. The first concerns your room rate of $190 and the $246 authorization amount we held on your card. As with most hotels, It is our standard practice to place a hold amount greater than the room total on your card so incidental charges will be covered during your stay. If no incidental charges are incurred during your stay, this extra amount, also referred to as a deposit, is refunded back to your card within three to five business days. As for free continental breakfasts, our restaurant uses localy sourced, seasonal ingredients of the highest quality and changes its menu to reflect what is available each season. Our apporach is to offer a better quality of food than our competitors, who often offer free, pre-made cold items. We do however offer complimentary gourmet breakfast to our Hilton Honors members. The Hilton Honors program is free to join and offers many additional amenities and a rewards point system. We would be more than happy to enroll you in our Hilton Honors program should you decide to visit us again. Finally, our Greenville Hilton Hotel will be remodeled and updated in January of 2014. This includes renovating our lobby and guest rooms. Please allow us the opportunity to provide you with a better experience by staying with us again. You are a vlaued guest and we would like the opportunity to earn your business.

Very Truly Yours,
-George N. Parris III
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • German first
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English first
Virginia Beach, United States
1 review
Reviewed September 9, 2013

Very impressed with the hotel -both in customer service and appearance. As Hilton Honors member we were also treated with complimentary breakfast which was an added bonus! The hotel is located in the heart of Greenville and very close to ECU campus. Stayed here for home football game and was very convenient for us to attend game and visit son at school. Will certainly be staying here again in the future.

  • Stayed September 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cincinnati
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 9, 2013

clean rooms, convenient location. Nice rooms.Good breakfast. Very pleasant desk clerk.Nothing extraordinary.Sometimes the value of Hilton honors escapes me- as it did here.But as an overnight stop it worked.

  • Stayed September 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank travelmomCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood, CA, United States
2 reviews
Reviewed September 6, 2013

Really enjoyed my stay here. Will definitely stay here on my next trip to Cofield, NC. Service and food in the restaurant (breakfast) was excellent. The hotel and surrounding grounds are very clean, safe, and secure.

  • Stayed August 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Curt R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, United States
1 review
Reviewed September 5, 2013

The Hilton Greenville Hotel is consitstently nice and clean. I always check in fast. The beds are comfortable. It is usually very quiet. They have a very nice breakfast buffet and restaurant. It is in close proximity to other places you might need to go to, on a main road in town.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stantonsburg, North Carolina
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 4, 2013

This is one of a very few venues to have conferences in this city. The Hilton staff are very helpful and attentive and professional. Would recommend this venue to any group who needs to have retreats or functions like conventions. The food was awesome that the staff prepares and THATS always a big plus !

  • Stayed July 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank leathajh_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
2 reviews
Reviewed September 3, 2013

Rooms were very clean, comfortable and the staff was outstanding. Would recommend to all visiting Greenville. Not the cheapest but well worh a couple bucks more . . .
We stayed here last weekend for a college football game and it was within 10 minutes of the tailgating areas, which made get to and from the game very easy. Also, several places to eat nearby.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AVL1-SSAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Greenville

Property: Hilton Greenville
Address: 207 SW Greenville Blvd, Greenville, NC 27834-6907
Phone Number:
Location: United States > North Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Greenville
#4 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Greenville 3.5*
Number of rooms: 141
Official Description (provided by the hotel):
The Hilton Greenville hotel in North Carolina is ideally set just five miles from Pitt-Greenville Airport, with all of Greenville's major attractions close by for your convenience. There are 141 guest rooms, including six spectacular suites all with fantastic amenities such as 32-inch LCD flat screen TVs, complimentary wireless high-speed internet, mini refrigerators, microwaves and Peter Thomas Roth bath amenities.This North Carolina hotel has over 25,000 sq. ft. of flexible, prime meeting space featuring 11 well-appointed banquet rooms accommodating groups of up to 2,000 guests. The hotel's prime mid-Atlantic U.S. location and close proximity to the Greenville Convention Center as the host hotel makes it the ultimate venue for regional meetings and multi-day conferences.Enjoy an exciting culinary journey at our woodfire oven kitchen and bar called Villedge,featuring a unique menu sure to excite any palate. Unwind after a busy day with a drink in Villedge’s Lounge, famous for stylish cocktails and casual dining. Start your day off right, when you join us each morning for Breakfast at Hilton, featuring fresh made to order omelets, prepared by one of our uniformed Chefs. ... more   less 
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Also Known As:
Hilton Greenville Hotel Greenville
Hilton Hotel Greenville

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