Took my Mom out for lunch and she wanted OCharleys....BIG MISTAKE!!! We arrived @ 1130am only to find front door locked, then a local law enforcement officer opened the door, said closed, come back tomorrow. Then when my Mom said OK, he said "Just kidding they lost keys to door". SO WHY IS A Gaston County Sheriff's Officer inside opening doors for customers?? There were 3 Sherriffs cars in [arking lot. Sat in Bar area, took 5 minutes to get drink order taken, then another 15 minutes for rolls and salad, to which lettace was wilted. Ordered Potato Soup, waitress brought out Chicken tortilla, which I did try but was not very good, tasted like a burnt pepper. Waitress got made when I asked for what I ordered in the first place, when I got the Potato Soup it was barely warm. My Moms' Club Sandwich which she ordered WITHOUT ANY MAYO was loaded with MAYO. Clear to me WAITRESS WASN"T LISTENING!!! Lady manager with long dark hair was running around like she was lost, not checking on customers, over heard she was trying tp deal with issues from another location in Charlotte from week before. I Love OCharleys BUT this location has gone down hill over last couple months, not sure why.