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“Best Hotel Breakfast”
Review of Comfort Suites

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Comfort Suites
Ranked #6 of 15 Hotels in Gastonia
Charlotte, North Carolina
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best Hotel Breakfast”
Reviewed March 5, 2014

This hotel could use a major face lift. You can definitely tell it is old. My bathroom was also not very clean. It is an "ok" place to stay, not very nice. The breakfast however is the best I have ever had at a hotel! Another draw back, the front desk agent was a bit of a "know it all" and had a little bit of an attitude.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellyn25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Director of Sales at Comfort Suites, responded to this review, March 12, 2014
Thank you so much for reviewing your recent stay at our hotel. I apologize for failing to exceed your expectations. We are currently updating our guestrooms to ensure that we provide the best accommodations for our travelers. I hope that you will choose to stay with us the next time you are in the area and give us another opportunity to provide you with exemplary service. Thanks again for your thoughts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
    51
    57
    20
    17
    7
See reviews for
51
38
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34
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Gastonia, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 15, 2014

Love the hotel. Had a great stay with my girlfriend to get away from our kids. One bad thing is that you have to go all the way to the desk to buy a drink or snack. There are no vending. Loved the help I received the morning I left my car battery died and the repair guy named jason was walking the grounds and offered to help. Thank you.

  • Stayed February 2014
    • Cleanliness
Helpful?
1 Thank crazykid410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Director of Sales at Comfort Suites, responded to this review, March 5, 2014
We are very happy that you enjoyed your recent stay at our hotel. Thank you for taking the time to write a review and provide us with your feedback. Guest satisfaction is our main focus, and we will use the suggestions you provided to continue to give excellent customer service. Thank you again for your comments; we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
Level 6 Contributor
212 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed February 6, 2014

We fly in to close on a property nearby and decided to stay here since my husband stayed here 2 months ago on business and it was descent enough. There are no 4 and 5 star places locally. We were placed in the same room as he had before. While our room (335) was clean, it had exactly the same issues as when as was there 2 months prior. bathtub hot/cold is reversed, broken desk chair, which on second day they did replace for us, torn bed for the pull out. The room definitely needs to be steam cleaned to get the dust mites from the floor out, and the heater also needs to be clean, dust bunnies all in the grates. We did not have issue with the train noise as some reviewers posted, and we were on the train side. Unless you are a really light sleeper, the hotel is far enough away to not wake you. Breakfast was descent, lots of southern fare, par for the area, and had some healthier choices like yogurts, bananas, oranges, and apples. coffee was hot and fresh and being a free breakfast, it served it's purpose. WiFi was INSECURE and slow. I would not want to have to use their service for actual business. Elevator was not operational twice during our visit and they had to reset it. Staff was friendly though, and we appreciate it being a non smoking hotel.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pietrosmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Director of Sales at Comfort Suites, responded to this review, March 12, 2014
Thank you for your recent review of our hotel. Guest satisfaction is our most important focus, and we will be using the feedback that you provided to ensure satisfaction in the future. Please feel free to contact me with any additional comments or concerns. We hope that you will stay with us again the next time you come to the area.
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Southport, North Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 30, 2014

In town for Industrial Fire Brigade Training at Gaston Community College. Spent almost a week at Comfort Suites. This is our brigades normal place to stay when in town for training. This location works well for us as it's a short drive to the college, but best of all is just across the street from Texas Roadhouse, with lots of other good food close by. They provide a good breakfast that is much better than lots of other places I have stayed.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Director of Sales at Comfort Suites, responded to this review, March 5, 2014
Thank you for taking the time to write a review of our hotel. Our staff works diligently to provide the best service in the area and we are happy that you enjoyed your stay with us. We look forward to seeing you in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 12, 2014

I was at the Hampton across the street the night before and the halls and rooms had a horrible smell. Changed tothe Comfort Suites and experienced peace!! Nancy at the front desk took great care of us! If she is there, you are in great hands. Great rooms, really clean, great stay!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank panthersfanattic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie M, Director of Sales at Comfort Suites, responded to this review, March 5, 2014
Thank you for giving us the opportunity to provide you with excellent service. Our staff takes great pride in giving the best experience possible to each one of our guests and this will serve as encouragement to all. We look forward to seeing you on your next trip to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Locust Grove, Georgia
Level 5 Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 6, 2013

My first time at this location. Asked for an upper floor and got the 5th floor. I like that.
Almost everything in the room worked good. The shower was wimpy and you couldn't
adjust the showerhead. The TV Guide listed channels, but you couldn't get some of them.
Fuzzy. Fridge, microwave and AC were ok. Plug ins on the bedside lamps. A good touch.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley T, General Manager at Comfort Suites, responded to this review, January 8, 2014
Thank you for taking the time to post your review of your past stay at the Comfort Suites-Gastonia. We thank you for the compliments that you had posted and appreciate the feedback as to what minor issues you had while you stayed with us. It is reviews like yours that my staff loves, because you list what you think we could have done better on. We strive for ways to improve and getting the feedback with direction is helpful. Thank you for staying with us and we look forward to accommodating to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 1874 Remount Rd, Gastonia, NC 28054-7414
Phone Number:
Location: United States > North Carolina > Gastonia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Gastonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Comfort Hotel Gastonia
Comfort Suites Gastonia
Gastonia Comfort Suites

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