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“Good hotel, Ok Staff”
Review of Comfort Suites

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Comfort Suites
Ranked #6 of 15 Hotels in Gastonia
Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good hotel, Ok Staff”
Reviewed September 5, 2013

The price is good and it is a good location, However the staff here are questionable.
I Travel ALOT, its what i do for work so i know how front desk staff should act. On 2 Ocassions i went to the front desk for assistance and aparently interupted a lady by the name of Laurie, she was on her cell phone right at the front desk! and then made me stand there while she finished her conversation, when she was done she gave me attitude for no reason, i was the one who had to wait! but aside from that this hotel is actually very good, the breakfast is great and the lady running breakfast was very polite. The room was nice and clean, towels were a great quality,the only front desk person who seemed to know what they was doing was a man named john. A true credit to his profession. the pool was also very nice. this trip was great all but for the rude front desk person i mentioned earlier which is the only reason i am not giving this property a 5 stars! if not for her i would score this property as perfect! plus i will be writing a letter to choice about her.

  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shannon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley T, General Manager at Comfort Suites, responded to this review, September 25, 2013
Thank you for taking your valued time to give a review of the Comfort Suites-Gastonia. We greatly appreciate the feedback that you provided about your past stay. I am sorry to hear we fell short on your expectations of our staff service levels. I have discussed your review with my Front Desk staff and coached them on proper protocol for guest interaction and discussed zero tolerance in regards to cell phones at the front desk. It sounds that besides that interaction that your stay was a good one, which we will hold as a success. Thanks again for the feedback and we will use it to continue to providing great stays for our great guests.
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151 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
NW Ohio
Level 6 Contributor
116 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 25, 2013

Staff was friendly and efficient. Room was very comfortable and very clean. I am a light sleeper, but didn't hear any noise in the night from the hallway or the rooms next door or above; a big plus. Breakfast in the morning was a bit above the usual, with some actual scrambled eggs instead of egg patties and more choices than some of the other chains offer.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank scottr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley T, General Manager at Comfort Suites, responded to this review, September 25, 2013
Thank you for taking the time to post a review of the Comfort Suites-Gastonia. It was great to hear from a light sleeper that road noise was not a factor with our hotel. The location of the hotel is in close proximity to so much on the 85 corridor and in relation to Gastonia and Charlotte. It was also great to hear a guest perspective to our breakfast and their view of our selection. Thanks again for your feedback, and we look forward to accommodating to any of your future stays.
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Charleston, South Carolina
Level 5 Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 19, 2013

The King suite was actually nice – with a separate sitting area. Comfy bed, clean room and convenient all for 85 bucks. Room was clean and in good shape, except for the two cigarette burns on the inside of the duvet cover. I hope they charged the smoker the $150 fee. This is supposed to be a non-smoking facility. At least our room didn’t smell like smoke.

Texas Roadhouse is just across the street and has fantastic margaritas and an excellent NY strip, with very pleasant service. There’s a breakfast in the morning starting at 6a at the hotel. It’s one step above continental breakfast but there are eggs, waffles and biscuits and gravy.

Lots of parking and very convenient to I-85.

Stayed June 13

Room Tip: King suite is a deal
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank cwheelock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley T, General Manager at Comfort Suites, responded to this review, June 26, 2013
Thank you for taking the time to submit a review of the Comfort Suites-Gastonia. We greatly appreciate to hear that you had a satisfactory experience. You pointed out some of the items that made the experience and we greatly appreciate this feedback. We can build upon these positives to even improve more, and that is a golden standard with our hotel. To continuously improve our hotel for the betterment of our guest's experience. This ensures that are great guests continue to stay with us. Thanks again for the review and we look forward to accommodating to you in the future.
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Kentfield, California
Level 5 Contributor
79 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 26, 2013

his hotel was like new condition with very friendly service and some special touches like afternoon cookies and cheese omelets and french toast with the free breakfast. Lots of restaurant choices within a couple blocks. Cracker Barrel is across the quiet street.

  • Stayed May 2013, traveled solo
    • Value
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Helpful?
2 Thank travelmarcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley T, General Manager at Comfort Suites, responded to this review, May 27, 2013
Thank you for taking the time to post a review of your last stay with the Comfort Suites-Gastonia. We greatly appreciate the kind words about our hotel. We have made a lot of upgrades and are looking to better accommodate our guests through the different options we hold available to our guests. Our breakfast is case in point, we had many suggestions to add the items mentioned in your review. We listen very closely to our guest and the feedback continues to pay off for us, by way of getting stellar reviews. Thanks for staying with us and we look forward to accommodating to you anytime you are in the Gastonia area.
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Thomasville, Georgia
Level 6 Contributor
197 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed May 3, 2013

Stayed here recently on a trip to visit my Son. From the minute I called I was treated very well.

But once I got there, everything was perfect. My room was to be expected from Choice hotels, no I do not work for them, but this property went the extra mile in every way.

The location from the freeway was perfect too.

Can not say enough good about this place... You will be happy..and the price, awesome.

  • Stayed May 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
3 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley T, General Manager at Comfort Suites, responded to this review, May 22, 2013
Thank you for taking the time to post a review of your past stay with the Comfort Suites-Gastonia. It is very pleasing to hear that first and foremost that you had an enjoyable stay. As the GM of this property it feels even better to know that my staff created such a lasting impression on you. In regards to the comment about our location and price, we typically have the best price for a hotel room in Gastonia and the location is in comparison to none. Thank you for staying with us and we look forward to being able to accommodate to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Level 6 Contributor
112 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed April 28, 2013

We just needed a place to stay on the interstate and the price was good. Very comfortable beds and the room was clean. The breakfast was good with a great selection of foods-a lot of fresh fruits, waffles, yogurt, cereal etc. We enjoyed our stay

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank travelprof57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley T, General Manager at Comfort Suites, responded to this review, April 29, 2013
The staff of the Comfort Suites-Gastonia would like to thank you for your review of your recent stay. We greatly appreciate the great feedback in regards to your stay. We pride ourselves in regards to our accommodations as well as the service we provide to our guests. It seems that we created a great experience for you and that fact brings the smile to our faces. Thank you for taking the time to review our hotel.
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Anderson, South Carolina
Level 6 Contributor
128 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 27, 2013

Very good service, clean room, and an excellent breakfast that even included strawberries to put over waffles. There was a bowl of apples and oranges at check-in, which made a good evening snack, and was appreciated!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 90joyful100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley T, General Manager at Comfort Suites, responded to this review, April 29, 2013
Thank you for taking your valued time to give a review of our hotel. We greatly appreciate your feedback in regards to our breakfast as well as your stay. The Comfort Suites brand prides itself on the complimentary breakfast. It is only comparable to a few, but the selection and items offered under standards typically sets itself aside. I will proudly take your comments to our Kitchen Lead and commend her for adding to your experience. Once again thanks for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 1874 Remount Rd, Gastonia, NC 28054-7414
Phone Number:
Location: United States > North Carolina > Gastonia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Gastonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Comfort Hotel Gastonia
Comfort Suites Gastonia
Gastonia Comfort Suites

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