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“Bedbugs”

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Fairfield Inn Charlotte Gastonia
Ranked #4 of 15 Hotels in Gastonia
GreenLeadersSilver level
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bedbugs”
Reviewed September 30, 2013

Me and my sister checked into the hotel got put into room 208. Everything seemed to be fine till i started get bit by something after careful checking we realized it was bed bugs I am highly allergic to bug bites so I have welts all over me went down to the front desk and the person working says we don't have bedbugs I said yes you do and showed him the welts and another review where bedbugs were found he said yhose were taking care of then asked us what did he want him to do he said he couldn't refund our money only a manager could so he moved us to another room needless to say we will be talking to a manager in the morning

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank number1wildcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, Manager at Fairfield Inn Charlotte Gastonia, responded to this review, November 4, 2013
Dear Trip Guest,

Thank you for taking the time to review our hotel. After hearing your complaints our team had an inspector and terminator visit the property and the room in which you occupied and were cleared of any bed bugs. We have had no issues with bed bugs recently and have annual inspections to prevent them. We apologize that your stay was uncomfortable. If you would like to further discuss please contact me.

Sincerely,

Emi Grigg,
General Manager
Tel. 704-867-5073
gm.cltgs@jhmhotels.com
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179 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
Charlotte, North Carolina
Level Contributor
117 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed September 12, 2013

So many times the AC in hotels is poor at best. We had to get up in the night to make the room warmer. I love a nice cool room. Bed was fine. Pillows were better than most, not lumpy fake feather. We had requested extra towels on reservation and had five in room. Hotel blow driers are a pain, it stops running since it gets over-heated at least three times... No real complaints. Breakfast included, eggs, sausage, oatmeal packets, yogurt, fruit. Stay was fine.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cindeeandjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, September 23, 2013
Dear Trip Advisor Guest,

Thanks for sharing your feedback and we are glad that you enjoyed your stayed with us.

Sincerely,

Emi Grigg and Staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013 via mobile

We found bed bugs in our room, put them in a zip lock and brought them down stairs. They denied what they were an told us they do not have bed bugs. When my husband went to check out they told him they charged him for an extra day because they thought they saw him come in early- he stays at this hotel for business sometimes.

This is the first time we have been exposed to bed bugs and I am completely mortified. I don't even know where to start.

The staff were extremely rude and not helpful at all. We asked that the room expense and the incidentals or personal expenses be seperated and were told they could not do that- although all other marriott's and their chains do.

I was not impressed. I was told they do not say room numbers out load but the man at the desk ha a loud open conversation about our room number, my name and my husbands.

Watch out!!! Bed bugs are gross and I don't even know where to start!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BusinessTraveles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, September 9, 2013
Dear Trip Guest,

Thank you for taking the time to share you’re experienced during your visit to our property.
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it was disappointing to learn that you're unhappy. Again, please accept my sincere apology.

Please be assured that the issues you raised have been addressed and that appropriate action has been taken to correct the problem. We take pride in our hotel and do our best to prevent problems from recurring.

Sincerely,

Emi Grigg and staff
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Travelers are raving about these Gastonia hotels

Orlando, Florida
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 3, 2013

Nice, clean, friendly mid range hotel with nice-sized rooms. I stayed one night on way from FL to Asheville area, and had an excellent dinner neighboring steak house they recommended. The hot breakfast was fine. I would be happy to stay there again for a few days.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SurfOrlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, September 9, 2013
Dear Trip Guest,

We appreciate your feedback and we looking foward to see you in your next trip.

Sincerely,

Emi Grigg and staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 4, 2013 via mobile

We spent a night in the Fairfield for a wedding in Gastonia.I have no clue about the location because we stayed just for the wedding.
The pros : clean, really nice staff, good breakfast, close to a mall. The cons : little indoor pool.

  • Stayed August 2013
    • Cleanliness
Helpful?
1 Thank Paris_Johana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, September 9, 2013
Dear Trip Guest,

Thanks for sharing your feedback, we appreciate your comments.

Sincerely,

Emi Grigg and staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2013

Stayed at the hotel from Sat, 6/22-Tues, 6/25/13. Nice sized rooms with some wear and tear but clean and run very well. Two of us in room and appreciated separation of sink from toilet and bath. Staff is TERRIFIC! Only issue I had was the smell from the pool chemicals that would hit you as you waited for the elevator or hung out in lobby.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edkchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, July 11, 2013
Dear TripAdvisor Guest,

We appreciate your feedback and thanks for share your concerns about the pool door location.

Thanks,

Emi Grigg and staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 1, 2013

Traveling for business, this is a regular stay for me. They do a good job. It's clean, but a little dated. The staff is attentive and the comp breakfast is fine but dining room fills up quickly. There are a number of other hotels on the strip for pricing is competitive.

Like all mid-priced business hotels they do not have enough electrical outlets where you need them in the rooms. HEY GUYS think 2 outlets by the bed, OK?

I don't watch a lot of TV when traveling but I do like to catch The Daily Show and Colbert Report rather then the local news. Unfortunately no Comedy Central.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewEnglandSalesGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, July 11, 2013
Dear Guest,

We happy to be sharing that we will be doing a full renovation and we will be having the electric outlets. Your feedback help us to improve our services.

Sincerely,

Emi Grigg and staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Charlotte Gastonia

Property: Fairfield Inn Charlotte Gastonia
Address: 1860 Remount Rd, Gastonia, NC 28054-7414 (Formerly Fairfield Inn Gastonia)
Phone Number:
Location: United States > North Carolina > Gastonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 15 Hotels in Gastonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Charlotte Gastonia 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
The beautifully refreshed Fairfield Inn Gastonia, is centrally located in the heart of Gaston County and is just a short drive from Charlotte NC. Our offers deluxe accommodations at a great value. Visitors to Belmont Abbey College, The US National Whitewater Center, Lowes Motor Speedway and the Billy Graham Library find the Fairfield Inn Gastonia easily accessible to I-85, I-485 and the Charlotte Douglas Airport. Our Charlotte - Gastonia hotel offers luxurious amenities for any traveler. Start your day with our complimentary hot breakfast including; sausage, scrambled eggs, and oatmeal, freshly brewed coffee, seasonal fruit and homemade waffles. You can finish the day with a few laps in our indoor pool. At Fairfield Inn Charlotte Gastonia, you’re our #1 priority. We promise you’ll be satisfied, or well make it right. That’s our commitment to you. As us about The Fairfield Inn 100% Guarantee. ... more   less 
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Also Known As:
Fairfield Inn Gastonia Hotel Gastonia
Fairfield Gastonia
Gastonia Fairfield Inn

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