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“Nice Hotel”

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Fairfield Inn Charlotte Gastonia
Ranked #5 of 15 Hotels in Gastonia
GreenLeadersSilver level
Roxboro
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice Hotel”
Reviewed July 22, 2012

We were traveling to Shelby NC, and did not have reservations because we did not know how far we would be able to drive. On the way, we started calling hotels near Shelby, and realized that all of them were booked due to a little league tournament. We decided to stay in Gastonia, but also ran across the same situation. We finally called Fairfield, and they had a few rooms left. The lady at the front desk was extremely nice, and helpful in trying to accommodate our needs on such a short notice. The room was very clean, and the bathroom was very clean as well. The remote in our room did not work with the TV, so we had to use the buttons on the back of the TV. The breakfast was your typical free breakfast. The lady who was taking care of the breakfast area did a great job of keeping things clean, well stocked, and she also asked us several times while we were standing there if we needed help finding anything. One negative...We were going to pay with cash, and the lady at the desk said that they had a policy of charging a $100 hold fee if you were paying cash. I ended up having to put a hold on my debit card, which I did not like because we try not to use our debit cards at hotels unless absolutely needed. So, if you are not planning on using a debit card, or credit card, carry extra money.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, July 27, 2012
Dear Guest,

Thank you for your review about your stay at our location. We appreacite your feedback about our staff services. I will share this with them. We do accept cash but the guest need the security deposit that is refundable of $100.00. As Marriott brand we are Smoke free and is required a deposit for any cash guest with out a major credit card.

Sincerely,

Emi Grigg
General Manager
gm.cltgs@jhmhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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178 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
Roswell, Georgia
Level Contributor
482 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
Reviewed July 18, 2012

It is a Fairfield but it is becoming run down, the rooms are getting old, out TV remote didn't work, the first room they put us in was full of machines to make the room not smell, then they moved us. The shower curtain was sagging off the wall, the towels are very worn. It was safe and comfortable, but not to the quality of many other Fairfield Inns I have stayed in.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fritz_the_1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, Manager at Fairfield Inn Charlotte Gastonia, responded to this review, July 23, 2012
Dear Valued Guest,

Thank you for you feedback about your stay at our location. Please accept our apology for the amenities of the room not being up your expectations. However, I am glad to share with you that our property is scheduled to be fully renovated later this year. I shared your feedback with my housekeeping department to correct this situation so that it is not repeated for you or any other customer.

Sincerely,

Emi Grigg
General Manager
gm.cltgs@jhmhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Gastonia hotels

Fort Drum, New York
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 10, 2012

We checked in for one night on our way back home. The room and the bathroom was older, but clean. The beds slept well. The clerk was super nice. The pool looked murky but we decided to give it a try anyway. BIG MISTAKE!! There was chunks of hair floating around. I called the front desk and was told they would have it taken care of right away but the thrill was far gone by that point.Parking is free. Complementary breakfast is offered but I don't eat breakfast so.....
All in all, it was ok for the night. I would probably try to check in at the Courtyard next door if we had to stay longer.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMDubII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Fairfield Inn Charlotte Gastonia, responded to this review, July 13, 2012
Dear Valued Guest,

Thank you for your feedback. I have reviewed your comments with my maintenance staff, and we will be working to improve those areas which we are not up to your expectations.

Comments from our guest are important in helping us to provide and improve our service.

Sincerely,

Emi Grigg
General Manager
gm.cltgs@jhmhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, NJ
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 2, 2012

This was a nice hotel for 1 night on our way back home. The room was clean, the bathroom was on the older side, but clean. The shower & water pressure was good. The beds were comfy. The indoor pool was so so-- water was pretty cold, but the room itself was very hot. There were no pool towels left at 8pm, so we had to use room towels. I could've asked for more at the front desk though. The clerk was very nice & friendly. The comp breakfast was fine. We liked the Jimmy Dean sandwiches, similar to what you'd get at McDonalds. Overall, good for a short stay, but I wouldn't want to stay a week here.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, July 13, 2012
Dear Valued Guest,

Thanks for your feedback about our property. I will share your comments about the pool with my staff and will be working to improve that area which were not up to your expectations.

Thanks again for your review and we hope you will stay with us in the near future.

Sincerely,

Emi Grigg
General Manager
gm.cltgs@jhmhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 10, 2012

Stayed here for one night.
Hotel was clean.
No problems with rooms. Hotel gave us 2 adjoining rooms (double queens).
Breakfast was good. And well stocked. Love the waffle maker.
Nice neighborhood - felt safe parking car for the night.

Room Tip: Stayed on 3rd level in back. No noise problems.
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mr_Spark_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, June 20, 2012
Dear Mr. Spark,

Thanks for taking the time to share your comments about your stayed at our Fairfield Inn Gastonia. We glad that wewas able to accomodate your needs during your trip.

Thanks,

Emi Grigg
General Manager
gm.cltgs@jhmhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
200 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed June 4, 2012

We stayed here en route to upstate South Carolina. It was late at night when we arrived. Check-in was fast, friendly and efficient. The room is a standard Fairfield Inn room. Nothing special, but most importantly, it is clean and fresh smelling. Breakfast is standard Fairfield Inn fare, but items were well stocked. On a weekday, this hotel is one of the most reasonably priced properties in the Marriott chain, it is one that we recommend and will return to in the future.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adventuretravelernc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, June 5, 2012
Dear Guest,

Thanks for taking the time to share your experience in our Fairfield Inn Gastonia property. We appreciate your business and are looking foward to having you back.

Sincerely,

Emi Grigg and Staff
General Manager
gm.cltgs@jhmhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2012

Stayed here for a holiday weekend. Functional hotel, but beginning to show its age. Very clean but smallesh room with a few annoying things, thin and tiny towels that are scratchy to use, shower liner too short for the rod so always water on floor. If you need to find the front desk person look out front where their on the bench smoking.

Not sure why when the sign says Marriott they don't pay more attention to this stuff.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SirRich803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffblue, General Manager at Fairfield Inn Charlotte Gastonia, responded to this review, June 5, 2012
Dear Guest,

We appreciatte your comments about our property and we are very happy to share that we are scheduled for a full renovation this coming November 2012. I appreciatte your concerns and I shared your comments with my font desk staff to improve our custer service guest expectations.

Emi Grigg
General Manager
gm.cltgs@jhmhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Charlotte Gastonia

Property: Fairfield Inn Charlotte Gastonia
Address: 1860 Remount Rd, Gastonia, NC 28054-7414 (Formerly Fairfield Inn Gastonia)
Phone Number:
Location: United States > North Carolina > Gastonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Gastonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Charlotte Gastonia 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
The beautifully refreshed Fairfield Inn Gastonia, is centrally located in the heart of Gaston County and is just a short drive from Charlotte NC. Our offers deluxe accommodations at a great value. Visitors to Belmont Abbey College, The US National Whitewater Center, Lowes Motor Speedway and the Billy Graham Library find the Fairfield Inn Gastonia easily accessible to I-85, I-485 and the Charlotte Douglas Airport. Our Charlotte - Gastonia hotel offers luxurious amenities for any traveler. Start your day with our complimentary hot breakfast including; sausage, scrambled eggs, and oatmeal, freshly brewed coffee, seasonal fruit and homemade waffles. You can finish the day with a few laps in our indoor pool. At Fairfield Inn Charlotte Gastonia, you’re our #1 priority. We promise you’ll be satisfied, or well make it right. That’s our commitment to you. As us about The Fairfield Inn 100% Guarantee. ... more   less 
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Also Known As:
Fairfield Inn Gastonia Hotel Gastonia
Fairfield Gastonia
Gastonia Fairfield Inn

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