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“online reservation failure”

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Microtel Inn & Suites by Wyndham Franklin
Ranked #5 of 12 Hotels in Franklin
HUNTSVILLE
1 review
“online reservation failure”
3 of 5 bubbles Reviewed September 27, 2012

I booked my reservation online through the Microtel website. I SPECIFICALLY reserved a NON-smoking room, and the reservation emailed to me reflected this. Upon arrival, my reservation in their system did not show that, and they attempted to put me in a smoking room. When I brought this to their attention, I was informed that there were absolutely no other rooms available, and I had to go to another hotel that night, at a HIGHER rate.

Also, shower drain backed up with water, and window curtains did not fully close to block view onto sidewalk.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank BRIAN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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696 reviews from our community

Traveler rating
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    255
    128
    57
    43
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Johnson City, Tennessee
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 26, 2012

Hotel was clean and quiet. Walls had numerous small areas that needed painted. Once we were settled in we opened a bottle of wine for happy hour. Fruit flies started coming out of nowhere and bothered us for the remainder of our stay. Front desk staff was helpful and friendly.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TNtraveler100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KENNESAW
1 review
4 of 5 bubbles Reviewed September 25, 2012

The hotel was fine, great location, staff was nice, but the room smelled of cigarette smoke though it was marked as a no smoking room. There was evidence someone had smoked in the room prior to our stay as there were burn marks on the bathroom vanity. The room needs a good cleaning.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank BENJAMIN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAWSONVILLE
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed September 25, 2012

Hotel is a great location, convenient to the Smokey Mtns Music Center and the Fun Factory. Our room was cozy and well laid out but it is as the name implies, micro, like a European Hotel. The real shame is that they allow four, just four smoking rooms in the hotel BUT it PERMEATES the entire place especially 2nd floor where the four rooms are. There is no escape, no masking , no cleaning that will remove the sickening smell. Wyndham would do themselves a great benefit by having a totally no smoking facility. I'd rather have a room that a pet has stayed in !! At least I can't smell it the minute I walk in the hotel and don't smell like it when I leave the next day.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank AvTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed September 7, 2012

This hotel was very nice, clean & safe. Keep up the good work. Good location with a nice view. Restaurants close by. A place for family entertainment close as well. I would stay here again. Fun factory game place next to hotel. Pizza hit across the street. Easy for dinner

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marlinttjp4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 26, 2012

Cute hotel, nice stay! I choose the hotel because of its reviews. I was suprised. The room us updated enough for us. Great value for the money.Stayed in a queen room, bathroom very nice and extremly clean.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lashawnkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed August 21, 2012

I never stayed in a Microtel before and did not expect much as other hotels were much higher in price. The hotel room was large, but smelled a little. The hotel provded us with room spray and that helped. The room had a fridge, microwave, coffeemaker and lots of fluffy towles. The breakfast was good with juice, cereal, sausage biscuits, muffins, fruit and the hotel was in a great location. The staff was nice and friendly I would stay there again.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trekkergirl1701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Franklin

Property: Microtel Inn & Suites by Wyndham Franklin
Address: 81 Allman Dr, Franklin, NC 28734-3213
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Franklin
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Franklin 2*
Number of rooms: 61
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Travelocity, Hotels.com, Priceline and HotelQuickly so you can book your Microtel Inn & Suites by Wyndham Franklin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Microtel Franklin
Franklin Microtel

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