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“Beware of broken A/C!”

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Hampton Inn Franklin
Ranked #1 of 12 Hotels in Franklin
Certificate of Excellence
Reviewed August 28, 2013 via mobile

Air conditioning that cools hallways, lobby and breakfast areas is broken. It is *81* degrees in the hallway (not kidding!) and very warm in lobby and breakfast areas as well. A/C in room is working hard to keep temperature in the room comfortable. I asked the staff and they said that they are having issues and that they are working to fix the problem. While I understand things fail, this is my second week at this hotel while in town for work and the issue remains unresolved. I wonder if the repair is being delayed due to the fact that seasons are close to changing. I would highly recommend considering another hotel or, at the very least, calling to ask if it has been fixed. Other than the air conditioning, the hotel is one of the nicer options in Franklin.

  • Stayed: August 2013
    • Value
    • Location
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Thank GuyfromILMNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded August 30, 2013

There is a Silver Lining!


As general manager of this hotel, I want to thank you for taking the time to share your views on your recent stay with us. Our success is dependent on the feedback we get from our guests.

Our breakfast area has been moved into our large meeting space which is at a very comfortable 70 degrees so breakfast can be enjoyed without worry.

I know you and I have spoken on this matter on the phone but I do apologize as our 4 ton A/C unit did expire last week. We will be waiting at least 2 weeks for the unit to be replaced as it had to be ordered and a crane has to be secured. For our small town getting a crane is a major endeavor as it will be coming from Charlotte, NC.

I know you have made several reservations throughout the next few months. As promised I will keep you updated.

Thank you again!
Take Care

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546 - 552 of 677 reviews

Reviewed August 28, 2013

I nearly fell on a slick spot on the tile floor close to the elevator. I let the front desk know and it was cleaned up in less than 15 mins. The front desk got right on it and it wasn't slick anymore ,Great job!!!

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded August 30, 2013

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

P.S. Very kind of you to take the time to let me know the floor was wet. Much appreciated!!!!

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A TripAdvisor Member
1
Reviewed August 27, 2013

Nice very clean room with mini fridge and microwave. Nice staff :) My wife and I stayed at this Hampton as it was close to local gem mining :) We stayed at this one because we have stayed in Hampton Inns before and found the quality and consistancy very reliable.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded August 31, 2013

Well don’t we feel mighty Special!...Because you felt mighty Special!

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

Loved everything about this Hampton. They make you feel like they care that you chose them! Rooms are clean and have a wonderful view. Breakfast is extensive for all tastes. Quiet and away from traffic. Warm cookies upon arrival and coffee 24 hours We didn't use the pool (it was 66 degrees outside and raining) but it was clean and attractive.

  • Stayed: August 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Hampton
Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

Franklin is a beautiful area. Our room presented a full view of the mountains, very breathtaking. Our room was wonderful, clean and comfy. However the frozen entrees offered for breakfast were not expected so unlike Hampton. I hope they go back to the served items.

  • Stayed: August 2013, traveled with family
    • Value
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Review collected in partnership with Hampton
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded August 20, 2013

Thank you so much for the review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

We will be undergoing a breakfast remodel in November and will be able to offer a more expanded breakfast on your next visit.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed August 16, 2013

My husband and I always look for a Hampton or Hilton when we travel. The rooms are always clean & comfortable, and the staff extremely helpful. The Franklin, NC property is located in a great area for winery-hopping, and gem mining. Close to everything.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded August 17, 2013

Well don’t we feel mighty Special!...Because you felt mighty Special!

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

For the area, this was an excellent hotel that excedes the Very Good rating given. Inclusive of all hotels it was Very Good overall, but the staff and personnel werre exceptional. Each one (front desk, dining area, and housekeeping) were all very friendly and courteous, demonstrating an openness to questions and a williningness to assist. The breakfast for good for individually made waffles, hot oatmeal, and cold foods (pastries, bagels, and cereal), but the microwaveable breakfast foods were simply adequate from previous experiences with Hampton Inn. I would definitely recommend this hotel for those travelling in the area.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this reviewResponded August 17, 2013

Well don’t we feel mighty Special!...Because you felt mighty Special!

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Franklin

Address: 244 Cunningham Rd, Franklin, NC 28734-7576
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Franklin
Price Range: $94 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Franklin 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Hampton Hotel Franklin
Franklin Hampton Inn

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