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“Needs some Updating” 3 of 5 bubbles
Review of Fontana Village Resort

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Fontana Village Resort
Ranked #1 of 1 Hotels in Fontana Dam
Jacksonville, Florida
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Needs some Updating”
3 of 5 bubbles Reviewed November 30, 2013

Went here for Thanksgiving week. Was looking forward to a room with a fireplace, but come to find out that none of the rooms with a fireplace have a small fridge and microwave. The latter was very surprising since this resort is so located in such a remote area, with limited dining facilities available (especially in winter). We ended up getting a one bedroom single-wide trailer, which had a full kitchen, but no fireplace. We did look at a 2-bedroom cabin, but the layout was crappy, and the price was much higher ($40-50 night), and the fireplace was out in a small living room; we wanted it to be in the bedroom.

As many others have noted, the only place you can get internet and/or phone service is in the lodge lobby...and the internet service there is SLOW too. The TV reception in our trailer was so poor, I got maintenance to come out and look at it because I thought something was wrong. Turns out that's just the way it is, as the maintenance guy told me that the farther you are from the main lodge, the worse your TV reception will be! What year is it!? LOL I was brought back to my days in the early 70s when we lived in western NY, and we used to try and adjust our roof-top TV antenna to pull in stations from Canada (Hamilton & Toronto)....they came in barely visible & blurry, just like in our trailer!

One of the main reasons we went here for Thanksgiving was that they had a bunch of activities scheduled for Wed. - Sat. One that we were really looking forward to was a marshmallow roast in a huge fire pit on Wed. night, but they cancelled it because it was too cold!!! In my mind, the only thing that should have cancelled that fire was rain, a blizzard, or very high winds....there was neither present that night, just coldness (about 25-30 degrees). In other words, IT WAS A PERFECT NIGHT FOR A PIT FIRE!

OK, so another reason for going here was the Thanksgiving buffet. It was good, but with two major flaws. The main courses were turkey, roast beef, ham, and trout cakes. The turkey and ham were awesome, while the roast beef was horrible (tough and dry), and the trout cakes were just average. That was one flaw, the other was the desserts. I think they made them all on Wed., then put them in the fridge until they were served on Thurs. The small mini-pies were crusty and NOT fresh, not at all. The cakes were OK, but also seemed about a day old. The salad & rolls were very good, as were all the side dishes.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
breezy2104, Guest Relations Manager at Fontana Village Resort, responded to this review, December 6, 2013
Thank you for taking the time to share your concerns with us. We apologize that your experience was less than you had hoped for. The remoteness of our area and the weather sometimes limits internet and TV services. While a lot of folks enjoy the down time, not everyone does. These are issues that we are currently working to improve on.

We definitely appreciate your observations of what you experienced and please know they will be used in our planning meetings. Our goal is to better ourselves as we continue to grow, your feedback will be a very vital part of that.

We hope you will come back for another visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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467 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Hilton Head, South Carolina
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

My wife and I visited as a last minute thought. The decision was great. We had a great time relaxing and enjoying the off-season. The lake tour should be a definite. We had a great tiem and plan on coming back in the Spring to enjoy more of the amenities and places to see.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
breezy2104, Guest Relations Manager at Fontana Village Resort, responded to this review, December 6, 2013
Thank you for your lovely review! We are so happy that you chose to stay with us and had such an amazing time. Our off-season is a great time to get away and unwind. There aren’t as many distractions this time of year, which makes it the perfect “quality time”.
The lake tour is a great way to see and enjoy the area.

We sure hope to see you back in the spring so you can see all that we have to offer. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia, United States
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed November 12, 2013

We recently stayed in a lodge fire place room on this property. The area is beautiful and perhaps during the "season" there is much more to this place, but I was not impressed with the room or dining facility at all. We asked for a fire place room, then had to ask for fire wood. The first bundle is on them, then you pay $3.00 for each additional bundle. They will deliver or you can buy it at the general store. There is no fridge or coffee maker, yet there was plenty of room for both. There was ONE hanger! The bathroom was EXTREMELY small. The shower and toilet are in the closet together. You have to step in to the shower to shut the door to the small room. The sink is outside of the bathroom. The bed was not very comfortable, but the pillows were nice and plenty of them. There was a blanket on the shelf where the hanger was located. I was afraid to use it. It felt like rubber. The rooms have very thin walls. You could hear your neighbors upstairs and next door.

We may try to stay here in a cabin next time. As mentioned before the area is beautiful, but the Fontana Village needs some TLC.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
breezy2104, Guest Relations Manager at Fontana Village Resort, responded to this review, December 6, 2013
Thank you for taking time to share your feedback. While we are happy you enjoyed the area, we are sorry that your stay with us wasn't as you hoped. Your observations and suggestions are very important to us as we grow. Your comments are much appreciated and will help us to improve. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morganton, North Carolina
Level Contributor
79 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed October 28, 2013

We had a fantastic stay in the Fontana area at Fontana Village Resort. We rented a cabin, to arrive and find it was nothing more than a little half single wide trailer. We immediately returned to check in and was given a spacious, beautiful room in the lodge. Even though the room was clean and beautiful, the resort is going to have to update their look or it is in danger of becoming second rate.
Wifi access is nearly non-existent. Cell phone access IS non-existent, so be prepared to have a quiet, relaxing time when you visit.

Room Tip: Make sure you choose the lodge!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lesliecothren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FontanaVillage, Guest Relations Manager at Fontana Village Resort, responded to this review, November 1, 2013
Thank you for taking the time to share your feedback. We apologize if your visit was anything less than what you expected it to be. Please know that we take your feedback very serious and use it to better our property.

WiFi and Cell service are two very important issues for us, and they are both projects we are working on. We hope to have you back again to give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 26, 2013 via mobile

The resort was a little dated. We stayed in a 2 bedroom cabin. The sheets on the bed were clean, but very thin and not big enough to stay on the bed. We spent half the night adjusting the sheets so we weren't laying on the bare mattress.
The TV in the living room was very small, probably 25 inches or less. It looked so small in a big cabinet.
The best thing about the resort was that it was near some spectacular motorcycle riding - Tail of the Dragon, Cherohala Skyway and the Foothills Parkway.

Stayed October 2013, traveled as a couple
Helpful?
Thank Gymnic56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FontanaVillage, Guest Relations Manager at Fontana Village Resort, responded to this review, November 1, 2013
Thank you for taking the time to leave us your feedback. We strive to make sure each guest has a memorable experience while visiting with us and we apologize that your experience was not up to par. We take all constructive criticism very serious and utilize it to better ourselves.

We are happy that you got some great motorcycle riding in while staying here and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, Michigan, United States
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

My car club had a weekend event here to run the tail of the dragon. Great place, great views.. good prices. Nice to get away from the rest of the world for a weekend! This is about 45 minutes or more from any kind of walmart, pharmacy etc.. there is a general store or two and restaurant on the property. Also, expext zero cell phone service except with the free wifi at the general store or main lodge! Lots of stuff for families, hiking, lazy river, etc..

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Josh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
breezy2104, Guest Relations Manager at Fontana Village Resort, responded to this review, October 23, 2013
Thank you so much for taking the time to review your stay with us. We enjoy our different clubs that stay with us throughout the year! It’s a beautiful time of year to be on the Dragon! It’s also a great time to bring the entire family out and enjoy the wonderful fall weather!

We are somewhat isolated, so it’s nice for folks to be prepared to bring any specialty items that may they need with them. The limited cell service is something we are hoping to see expand in the future, we like to hear our guest’s feedback on the issue.

Thanks for your visit, and we hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osage Beach, MO
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed October 8, 2013

Five couples in Corvettes stayed for 3 nights as we toured the area's scenic roadways. The resort is rustic, at best, and old and in need of updating at the least. It has the smallest, oldest bathroom we have encountered in this century. The weather was cold at night at the end of September and we asked about a fire pit at night and were told it cost $50 by one clerk and $100 by another front desk person. Although there were 15 plus customers in the large area around the huge fireplace, we were told they had no propane so there could be no fire. We ate in the only restaurant and on the first night it was delicious - for all tens of us. On the second night 3 meals were over-cooked and awful. We then skipped the restaurant as breakfast also was extremely inconsistent. The resort is perfectly located and the area is beautiful so it is sad that poor management & oversight prevents this facility - which has so much potential - schlep along with marginal performance.

Room Tip: All of our rooms were similar - higher rooms have better views.
See more room tips
  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank auric22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FontanaVillage, Guest Relations Manager at Fontana Village Resort, responded to this review, October 18, 2013
Thank you for taking the time to leave a review of your experience. We apologize that our property did not meet your expectations. We are an older property, but work hard to offer clean and affordable accommodations, even during peak times. We strive to please all of our guests, and apologize if your experience was anything less.

Thank you for your comments and I can assure you they help us move forward.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fontana Village Resort

Property: Fontana Village Resort
Address: 300 Woods Rd, Fontana Dam, NC 28733-7603
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Fontana Dam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fontana Dam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fontana Village Resort 3*
Number of rooms: 199
Official Description (provided by the hotel):
Fontana Village Resort, a year round destination resort, is set amidst the pristine beauty of the Nantahala Forest of western North Carolina, gateway to the Great Smoky Mountains National Park. The Village has a wide range of accommodations, including rooms in the intimate settings of The Lodge, suites, cabins in the forest, as well as RV & tent camping on Cheoah Lake. Add conference space, complimentary wi-fi service, restaurants and lounges, General Store, gift shops, outfitters, pools, marina, fitness center, mountain bike shop, miles of on-site trails suitable for biking and hiking, and it's easy to see why Fontana is a Great Smoky Mountain Destination. The resort offers an assortment of dining options including the Mountview Restaurant and the Wildwood Grill offering resort-casual dining and event catering. The Pitstop offers a fast fare menu for guests or travelers on the go. If watersports are on your itinerary during your stay, the Fontana Marina, located on the beautiful 30 mile long Fontana Lake, has an assortment of different watercraft rentals and equipment available. The Marina's ship store offers a complete line of tackle, light groceries and snacks and anything else guests might need for a perfect day on the water. ... more   less 
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Also Known As:
Fontana Village Hotel Fontana Dam
Fontana Village Fontana Dam

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