The front desk staff here are inefficient, helpless, and should not be in customer service. THREE times I had to call. Reservations are handled off site by someone who BARELY speaks English. They told me to call the hotel. Called hotel. The girl transferred me to a manager's voice mail. Hard to make a reservation on voice mail. Third call I was told to call reservations. Holiday Inn used to be a nice family place to stay. I guess now the Bordueax is not interested in customer service just getting a $$$. This place used to be nice but since change in ownership it has really tanked. Rooms need upgrades! Dirty, dark and in a high crime area. Extended stay is down the road and newer the front desk is nice.
- Official Description (provided by the hotel):
- This Ramada Plaza Hotel and Convention Center is centrally located near historic downtown Fayetteville, Fort Bragg and Pope Air Field, Crown Coliseum, Fayetteville State University, Fayetteville Motor Speedway, Methodist College and the Cape Fear Botanical Gardens. This hotel offers guests an outdoor pool, free airport shuttle, restaurant, lounge, fitness room, free high-speed wireless Internet access, guest laundry, business center, fax/copy service, wakeup service, free parking with room for large vehicles and 34,000 square feet of meeting facilities. Small pets are accepted with additional charges. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls, air conditioning, alarm clock and electronic door locks. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Bordeaux Fayetteville
- Holiday Inn Fayetteville Bordeaux
- Fayetteville Holiday Inn