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Reviewed March 20, 2013

Stayed with my mother while she was visiting and the room was beautiful. We had a jacuzzi in the room; the complimentary breakfast was great to have and the staff was very polite. My mother said this would definitely be somewhere she would stay again when visiting us. For a suite, it was reasonably priced.

  • Stayed: March 2013
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1  Thank NewlyMrsRodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

Being a priority club member I find most Holiday Inns are very accommodating and will work with the frequent and returning traveler, I had stayed at this location one other time and the front desk clerk was wonderful to deal with and welcomed me as a priority club member since I was at the front desk to take care of the reservation, BUT.....if you are having someone else ck into the room with you and they arrive first even though they are listed on the reservation, DO NOT expect it to happen from this location.

I was coming in with a co-worker and made the reservation directly with the hotel giving the other parties name to check in prior to me arriving telling the hotel this up front. The room was booked under CLC Corp Lodging for direct bill and explained that this person would also have a CLC card to check in with, plus the hotel and IHG online have a CC on my profile in case I didn't show etc.

When the other party showed up, the hotel would not let him ck in since he did not have a credit/debit card with him to pay for "incidentals". I was called and told I needed to either have them fax me a CC authorization form or email me one to print/sign and return to them. I explained that would be sort of hard to do in a car on the interstate at 70 mph. I asked the front desk clerk if he could pay cash but was told they do not accept cash. Now they have my card on file to hold the room and charge me if I don't show up but can't "hold" the incidentals charge until I get there????

When I asked to speak to a manager I was put on hold and the same guy came back on the line telling me he spoke to the front desk manager and she said she was busy but that she would tell me the same thing, I had to send in a form or be there which was not going to happen for at least another hour & half to two hours. I canceled the reservation and we went down the street to the Hampton Inn and my co-worker was checked into the room without any problems before I got there and had a wonderful nights stay.

This is one of the only hotels I have ever come across that refuses to work with a guest and REFUSES to accept cash as payment for a deposit. I called 2 days in a row to speak to the general manager, was told the first day they were in a meeting but never received a call back and the second day was on hold till I had another call come in. When I called IHG customer service I received a call from the front desk manager within 3 or 4 hours that basically told me the same thing the front desk clerk had days before, sorry we have to have the form or your card in our hand and made NO attempt to offer any type of apology for the way the entire situation was handled. I was then transferred to the assistant gen manager and she had about the same attitude on the situation. After speaking to her for several minutes I accepted the fact that I was wasting my time trying to explain my side and get any type of clarification or acknowledgment that maybe the situation could have been handled differently on the part of the hotel and bid her good day and ended the call.

This might be a cheap place to stay but the customer satisfaction leaves a lot to be desired. It's a shame that you have to have plastic to stay at a hotel and the American Dollar is NOT accepted.

Room Tip: If you intend to use good old American Cash, find another place to stay
  • Stayed: March 2013, traveled on business
    • Service
2  Thank Indy_Fan_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Plaza by Wyndham Fayetteville Fort Bragg Area, responded to this reviewResponded July 10, 2013

Dear Indy_Fan_Man,

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

My husband and I attended a large weekend convention at this facility. This hotel was able to accommodate all of our activities including registration area, large ballroom, large hospitality suite, vendor and display areas, meeting rooms and a banquet area, in addition to lodging for the attendees. Housekieeping and front desk personnel were very friendly and helpful. The hotel is older and was recently remodeled. Our room was adequate. It had two full sized beds. There are few rooms with king sized beds and none was available for us. When we arrived in our room, we were greeted by the odor of stale cigarette smoke. We had requested a non-smoking room. We questioned the housekeeper about this and she stated that the entire hotel is supposed to be non-smoking. She sprayed the room with air freshener but it did not alleviate the problem. The hotel was fully booked so there was no other room we could move to. There was a small fitness facility but a larger area is under construction. A breakfast buffet was included with the room which was a nice suprise. The buffet offered a wide variety and was replenished frequently. The waitstaff in the breakfast area were very attentive. The cafe was closed during the weekend and the sports bar did not offer food until after 5:00 PM. Friends of ours ate in the sports bar but stated they had to wait almost an hour for their food and it was cold upon arrival. For the convenience of convention goers, we would stay here again but otherwise, we would look somewhere else.

  • Stayed: February 2013, traveled with friends
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Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ramada Plaza by Wyndham Fayetteville Fort Bragg Area, responded to this reviewResponded July 12, 2013

Dear Ann S,

Thank you for taking the time to post a review of our property. We're so pleased you liked the breakfast buffet selections we offer. Please accept our sincerest apology for the unusual smell in your room which affected your stay negatively. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

Some people need to learn to not expect the world handed to them when they travel. I was reluctant about staying at this hotel based on the Tripadvisor reviews, but the experience I had was nothing like all the people on here saying it's terrible. Yes, the hotel is older, but the rooms are up to date and the unique architecture is pretty cool! They had plenty of dining options and the sports bar was super nice for a Holiday Inn. My room was squeaky clean, and the hallways were quiet throughout the night. I felt safe during my stay. I really have no complaints. The staff were cordial as well. I wish I remembered everyone's names who helped me. One of the maintenance workers directed me to my room, the server at breakfast was friendly and made sure my friend and I had our drinks refilled at all times. Also the bartender, Jennifer, (only name I remembered) was attentive to our needs and helped my friend and I pick the best drinks. She even made conversation with us about what brought us to town. To sum this up, I had a very positive experience at this location, would stay there again, and would recommend it to other travellers. Of course it's not a 5 star, but most certainly not a dump like all these other reviewers are describing it as.

  • Stayed: March 2013, traveled as a couple
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Thank Chelsea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

We spent the weekend at Holiday Inn Bordeaux, Fayetteville for a social function. The hotel appeared to have been updated with nice bedding and a flat screen tv. Staff were very friendly and helpful; food was so-so; accommodations were well suited to our function.

  • Stayed: February 2013, traveled with friends
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Thank Becky15-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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