Although this Courtyard Property has received the modern 'Facelift' in the Common Areas, the rooms and hallways could certainly benefit from major renovations-it is quite old and it shows.Unfortunately, my room was not very clean and was covered with ants. When I called the Front Desk to report the problem and request a room change I was told to remain in the room and the Security Officer would bring me a key to my newly assigned room. I was disappointed in the staff member's tone on the phone when I reported the problem.The tone was that of unconcern and having bugs in the room did not sound surprising to her. I waited from 11:20pm-11:45pm for Security to arrive with my keys... to no avail. When I arrived downstairs, the staff member at the Front Desk treated me as though I was an inconvenience to her for requesting a CLEAN, BUG FREE room-WTH ?! After lecturing me about the need to be patient while she waited on another customer, she returned to attend to another customer. Mind you, I had already waited 30 mins. for the Security Officer to deliver keys to a supposed newly assigned room.Had it not been for the lateness of the hour...almost midnight, I would have checked out of this hotel immediately!!
This night shift employee could certainly learn a few Tips and Tricks from the Evening Front Desk Staff member-Gabrielle, who was VERY nice and helpful during check-in. I will NEVER return to this property and management can thank the Night Staff for this. Consider sending her back to Customer Service 101 Class or keep her away from customers. You have enough to contend with with such an old, dirty,infested property.
- Official Description (provided by the hotel):
- Courtyard Fayetteville features our new lobby with inviting spaces to work or relax in, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The Bistro provides guests with healthy food and beverage offerings in the morning & evening dinner service with cocktails. Our hotel is within minutes of the Cross Creek Mall and the unique dining and shopping attractions of downtown Fayetteville, as well as the Bragg Military Reservation, Pope Air Force Base and Fayetteville Regional Airport. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Fayetteville Hotel Fayetteville
- Fayetteville Marriott
- Fayetteville Courtyard