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“New Modern Hotel”

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Embassy Suites by Hilton Fayetteville/Fort Bragg
Ranked #3 of 51 Hotels in Fayetteville
Certificate of Excellence
Reviewed August 8, 2013

I stay in a lot of hotels for work. This stay was pleasure. They only downside was the distance from I-95. The hotel seems very new. The lobby area/bar is pretty and modern. They have a manager's reception during the weekday evenings and free made-to-order breakfast. There was a band playing during our stay on a Thursday night. Everything was clean and staff was friendly. We would definitely stay here again and recommend it to others.

  • Stayed: August 2013, traveled with family
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Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded August 15, 2013

Thank you for a terrific review and thank you very much for staying with us. You have given us the greatest compliment we can ask for -- committing to returning. We look forward to having you back with us and promise to make sure that we continue to exceed your expectations with service. Thank you again.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,108)
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996 - 1,002 of 1,108 reviews

Reviewed August 2, 2013

Stay here. Away from the strip mall lined roads, nice rooms, you can eat there. It's a nice place with a modern feel. I liked the location because it is somewhat isolated. The staff were friendly, check out was easy. We didn't use the pool but WiFi was free.

  • Stayed: August 2013
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Thank Reid T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded August 15, 2013

Thank you for the positive feedback! I am glad to hear you enjoyed your stay and we hope to see you again soon.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

Clean accommodations, genuinely caring staff. Fairly new structure, but fingerprints and smudges are already visible on elevator panels, and other metal surfaces. They should plan to maintaining it well and consistently.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Carmelo046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded August 15, 2013

Thank you for taking the time to let us know about your recent visit. Please accept my apology regarding the issues you described. We take cleanliness very seriously and I have shared your comments with my teams. Please be assured I have reviewed your specific comments with the teams to resolve the issue. I do hope that you will decide to stay with us on a future visit.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

As mentioned in a prior review, this facility is run by a team that is not focused on guest-centered hospitality. From the manager's reception where staff seemed put upon to take a drink order (and seemed to glare at you until you left...forget requesting a second) and the breakfast where food was presented in such tight quarters that it was difficult to access, to the deli that was not staffed 90 minutes prior to closing, this facility fell far short of the hospitality I've come to expect as a 20-year Hilton Honors member. Clearly, my husband and I will seek other accomodations on our next trip to Fayetteville. Since this appears to be a new facility, has Embassy Suites/corporate changed the hospitality policy to save money?

  • Stayed: July 2013, traveled with family
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1  Thank PattiU2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded August 15, 2013

Thank you for the informative feedback. I do apologize about your unpleasant experience with us, and I assure you that this is not a normal occurrence for our hotel. Great service is a standard we pride ourselves on and we are in the process of working with all of the teams on refreshing them on our customer service guidelines. Thank you, again, for sharing your experience with us and allowing us the opportunity to serve you better.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

Conveniently located, this property is so beautiful that every time I walked out the door, I had forgotten that I was in Fayetteville. It seems more like a resort than a hotel. There was an abundance of staff and security was always present in the evening hours.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded August 15, 2013

Thank you so much for your response on Tripadvisor! I appreciate the positive feedback, and I am glad to hear you enjoyed your stay. We hope to see you again soon!

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

What a beautiful hotel, very modern design, big comfortable bed, nice flat screen TV, nice views, desk, rain shower, frig, couch, excellent pool and spa, common outdoor sitting area, 2 free drinks 5-7PM, the only place to stay in Fayetteville!

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded August 15, 2013

Thank you for taking the time to respond on Tripadvisor! I am thrilled you enjoyed yourself and found the hotel clean and inviting. We appreciate the positive feedback and we hope you stay with us again in the near future.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013

Very nice hotel. Seemed brand new. Great staff and room. The pool was very nice. Reception was also good. Breakfast was the best. maid to order! Most hotels would charge $8 - $10 for that. Felt very secure and enjoyed the large televisions.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded August 15, 2013

Thank you for your feedback! I am glad to hear that my staff was able to assist you as best they could and that you enjoyed your stay. We hope to see you again soon.

Sincerely, Ji
Internet Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Fayetteville/Fort Bragg

Address: 4760 Lake Valley Dr, Fayetteville, NC 28303-6016
Phone Number:
Location: United States > North Carolina > Fayetteville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 51 Hotels in Fayetteville
Price Range: $160 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Fayetteville/Fort Bragg 3*
Number of rooms: 165
Official Description (provided by the hotel):
Conveniently located off the All American Freeway, the Embassy Suites Fayetteville/ Fort Bragg hotel in Fayetteville, NC offers accommodations in one of the most popular areas of Fayetteville. Enjoy easy access to popular attractions including downtown Fayetteville and the Crown Center Coliseum, the Cross Creek Mall and other great shopping destinations. Corporate travelers will appreciate the hotel's proximity to many local businesses and major corporations, as well as additional business facilities, including the 24-hour BusinessLink™ Business Center and multi-function meeting rooms. Our hotel in Fayetteville offers a selection of spacious and beautifully furnished rooms and suites. Each features tasteful decor with fresh, modern colors. Enjoy homelike amenities including a microwave and refrigerator. Surf the web with complementary wireless internet access. Stay active during your stay and work out in the fitness center or swim laps in the heated indoor pool. Take a dip in the whirlpool after your workout and let stresses melt away. Each morning, you can enjoy our complimentary cooked-to-order breakfast served in the tropical open-air hotel atrium. Relish a delicious meal at Flying Spoons, the hotel's relaxed, full-service restaurant, then unwind at the complimentary Evening Reception* with drinks and snacks. * Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more   less 
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