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“Excellent and New”

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Embassy Suites by Hilton Fayetteville/Fort Bragg
Ranked #3 of 53 Hotels in Fayetteville
Certificate of Excellence
Reviewed June 28, 2013 via mobile

We've stayed at Embassy Suites before but this one is by far at the top of the list. A new property with very modern and beautiful accommodations. The rooms still have that "new" smell, the fitness room is well appointed, and the complimentary breakfast is cooked fresh for you. Well worth the extra money you'd pay over another hotel in the area.

  • Stayed: June 2013
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Thank JGP_LI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded July 2, 2013

Thanks for taking the time to post your review on trip Advisor about your recent stay here at the Embassy Suites Fayetteville/Fort Bragg! We are delighted to see that we could serve you with real authentic hospitality through our guest rooms, food and service! Please come back and visit us again real soon. We will be waiting for you.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,117)
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1,028 - 1,034 of 1,117 reviews

Reviewed June 24, 2013

We contemplated staying here, based on it's drive from 95 and the cost, however I am so glad we made the decision to stay. We could not have been happier. The front desk staff (James) was incredibly attentive! We got a great room and had plenty of space. The rooms are new and the beds incredibly comfortable. The hotel was full, however there was not any noise in the hallways, we had a very peaceful sleep! The breakfast was amazing! The chef even made Mickey Mouse pancakes for our three kids. The GM and owners were in the hotel greeting guests. We will be back!!

  • Stayed: June 2013, traveled with family
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Thank pvbmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded July 2, 2013

Thanks for telling everyone in the Trip Advisor world about your outstanding visit. Your feedback is very important to us as we consistently try to work diligently to create a wonderful environment for you as our guest! I certainly hope you will visit with us again.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

One of the most beautiful and accomodating hotels I've stayed in. Six members of our family were there for 4 days awaiting my son's return from Afghanistan. Our rooms were wonderful, the staff was great, and the food was amazing. Our complimentary drink and appetizer cards were put to good use. I would recommend this hotel to anyone visiting the Fayetteville area.

  • Stayed: August 2012, traveled with family
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Thank Vance H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded July 2, 2013

We are glad that you enjoyed your stay here. We truly appreciate your feedback as we continue to strive for excellent standards here at the Embassy Suites Fayetteville/Fort Bragg!. Please come visit us again soon!

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

This hotel is one of my favorites in the state of NC. The property is beautiful and the service is excellent. The GM is constantly out in view of guests and always checking to make sure our needs are being met. The staff is well trained and very attentive to the guests even anticipating your next request.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Sherry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded July 2, 2013

Thank you for taking the time to share your experiences at our hotel. We truly appreciate the 5 Star Review of the Embassy Suites Fayetteville/Fort Bragg! Thank you so much and we hope to welcome you back again soon.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

This hotel was Very clean and the staff was nice and helpful. It is well worth the price, you will not be disappointed. I would certainly recommend this hotel to anyone visiting the Fayetteville area.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Jackqueline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded July 2, 2013

Thank you for your comments - we're glad to have provided you a comfortable stay while you were here. Please let us know if there's anything else we can do for your next trip to make it even more comfortable.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

We've stayed here before and wounderfull experience. However, this time the floor of our room vibrated DAY and NIGHT. At first, we though it was an earth quake, then concerned it might be structural, and then realized it was mechanical. We reported it - it was never corrected during our 2 night stay, and the staff never got back to us with an answer or offer to change our room.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Reynold J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded July 2, 2013

Thank you for taking the time to comment on your stay with us. Please accept my apology that your recent stay with us was not ideal. Your room was moved to the top of the priority list as it does not meet our standards. We certainly hope to have the opportunity to welcome you again. I will be discussing these comments with the team as we can do better. I hope you will give us another try.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

Staff overcontrolling and unpleasant. Need to let guests live and stay and ask for assistance at their discretion. The staff is constantly pestering and herding the guests in the common areas. And when I needed assitance, the staff was busy arguing amongst themselves. Stop arguing and think about what the guests need to have a pleasant meal/stay and get it done quietly. There are no moisture/odor removal fans in the bathrooms. Not enough bath towels for two adults and children. No trash bags in the trashcans. No paper towels in the kitchen area. No silverware(even a couple of spoons/butter knives) in kitchen area. No dish liquid(even a small container of Dawn) in kitchen area. The room thermostat control was not self explanatory(looked European). The curtains were missing a gromet and rod upon check-in, Hotel maintenace temporarily fixed them promptly. However, the maid service would open the curtains while cleaning and the broken curtain failed again--which allowed light in all night long. The hot tub was set at 104deg F! which is way too hot(burning hot) and there was no rheostat to set it lower. The thermostat in the fitness center was 74deg F, and centally controlled so it could not be adjusted; this temp. is set for "heart attack" once two or more runners start burning calories on the treadmills--the room starts to get up to 85deg! Need to lower the temp. or put a couple of fans in the room. Also the treadmills need some simple instructions placed on the walls in front of them.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsmehta1, Internet Marketing Manager at Embassy Suites by Hilton Fayetteville/Fort Bragg, responded to this reviewResponded July 2, 2013

Thanks for taking the time to give us your feedback. I am so sorry to see your comment you posted on TripAdvisor today. This is absolutely horrible news for us and our hotel. Clearly this is not the kind of hotel we operate or manage. I profoundly apologize to you for the inferior product we gave you and the unprofessional attitude of our front desk staff members. I have just shared your comments with our executive housekeeper as well as our front office manager. They are both appalled and regret the experience you had with us. Please know that our housekeeping and engineering teams inspect all rooms before they are released for sale. I am so sorry that we failed to properly maintain your room according to the high Hilton standards and for that I am deeply embarrassed. There is also absolutely no excuse for "rude" behavior by any of our team members. I assure you that we will address this with the entire team immediately so that they can understand the magnitude of poor service and an unprofessional attitude. Being caring, gracious and engaging are our highest priorities at the Embassy Suites and we spend countless hours on such positive training and creating a good service culture. Anything less than being caring and gracious is counter-productive to our core values at Hilton Worldwide. Unfortunately, I cannot go back in time and re-create your experience with us but I hope you decide to return as our guest on a future visit to Fayetteville. We hope to have the opportunity in the future to change your opinion about our hotel.

Sincerely, Ji
Internet Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Fayetteville/Fort Bragg

Address: 4760 Lake Valley Dr, Fayetteville, NC 28303-6016
Phone Number:
Location: United States > North Carolina > Fayetteville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 53 Hotels in Fayetteville
Price Range: $157 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Fayetteville/Fort Bragg 3*
Number of rooms: 165
Official Description (provided by the hotel):
Conveniently located off the All American Freeway, the Embassy Suites Fayetteville/ Fort Bragg hotel in Fayetteville, NC offers accommodations in one of the most popular areas of Fayetteville. Enjoy easy access to popular attractions including downtown Fayetteville and the Crown Center Coliseum, the Cross Creek Mall and other great shopping destinations. Corporate travelers will appreciate the hotel's proximity to many local businesses and major corporations, as well as additional business facilities, including the 24-hour BusinessLink™ Business Center and multi-function meeting rooms. Our hotel in Fayetteville offers a selection of spacious and beautifully furnished rooms and suites. Each features tasteful decor with fresh, modern colors. Enjoy homelike amenities including a microwave and refrigerator. Surf the web with complementary wireless internet access. Stay active during your stay and work out in the fitness center or swim laps in the heated indoor pool. Take a dip in the whirlpool after your workout and let stresses melt away. Each morning, you can enjoy our complimentary cooked-to-order breakfast served in the tropical open-air hotel atrium. Relish a delicious meal at Flying Spoons, the hotel's relaxed, full-service restaurant, then unwind at the complimentary Evening Reception* with drinks and snacks. * Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more   less 
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