I chose the Candlewood Suites Fayetteville, NC because of the great ratings and price. My experience went beyond that. Arriving after a long drive to the hotel I was informed that my credit card was denied. Calling my bank revealed this was due to a banking error that could not be rectified until the next morning at the earliest according to the very unhelpful senior bank supervisor. I was told by my bank to find other options, which would have been very difficult. The front desk person on duty, Bobby overheard my hour long conversation with the bank. Before I could hang up the phone he called me over and said your room is ready, you're obviously tired, don't worry about it, have a good night sleep and let us know what's going on in the morning. While everything was fixed by the morning I could not be happier with the way I was treated. While I am a long time priority club member the service was above and beyond. I wish the representative for the bank was as understanding. I see why this hotel gets such great reviews. GREAT Staff! Thanks again for such excellent service.
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- Also Known As:
- Candlewood Suites Fayetteville Hotel Fayetteville