I recently stayed here for couple of nights. The hotel was very clean and very well kept. The front desk clerk that checked me in was very welcoming. You can feel the warmth accommodation of everybody you get in contact with.
There were two issues I have on my entire stay.
The first one was my room door does not lock when I first checked in. When I called the desk clerk the manager and maintenance staff went immediately to my room and fixed it. The manager was very apologetic and sincere. I am quite surprise to see a manager doing hands on job because in the morning I also see her constant in the dining and lobby area.
The second issue was when I got my bill on the day of my check out. I was using my reward points but it is being charge to me. I stop by at the front desk and explained that I should not be paying anything because its through my points. When the manager called me back to my room, she already straightened out my reservation with Priority club and even found out a multiple account number under my name and manage to correct it as well. I must say, I am very impressed with the customer service that I have experience at this hotel. I traveled a lot and I can tell that this facility cares a lot to their customers from the staff to the manager.
- Official Description (provided by the hotel):
- The Holiday Inn Express Fayetteville-Fort Bragg is conveniently located in Fayetteville, NC near Fort Bragg and Pope AFB. Adjacent to the Cross Creek Mall and over 140 restaurants within a 1 mile. *****Hotel features***** Beautifully appointed guestrooms and suites including whirlpool suites, oversized suites with king or queen beds. Complimentary Express Start breakfast served each morning featuring a selection of omelets and sausage or scrambled eggs and bacon, French toast, fresh fruits, juices, cereals, breads and pastries, assorted yogurts and our famous cinnamon rolls. Complimentary local calls. Fitness room on site 24 hour guest pantry Business center and color laser multifunction printer. USA Today delivered daily M-F. Free passes to local sports facility ATM machine & Area Events Kiosk. *****Minutes from***** Fayetteville Regional Airport (FAY) Cape Fear Hospital Cumberland County Industrial Park Wal-Mart Distribution Center Eaton Corporation Goodyear Tire & Rubber Company MJ Soffe Airborne & Special Operations Museum *****Military installations nearby***** Ft. Bragg - Home of the Airborne & Special Operations Forces Pope Airforce Base ... more less
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- Also Known As:
- Holiday Inn Express Fayetteville - Ft. Bragg Hotel Fayetteville
- Holiday Inn Fayetteville
- Fayetteville Holiday Inn