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“A week away feels like home!”

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Extended Stay America - Fayetteville - Cross Creek Mall
Ranked #31 of 51 Hotels in Fayetteville
Bolivia, North Carolina
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A week away feels like home!”
Reviewed June 24, 2014

What an outstanding week we spent at this Stay America while attending the Women's US Open golf tournament. Our reservation was made well in advance and constantly updated to hold the suite by the front desk. Every call was pleasant and professional. The entire hotel is immaculate and the décor is outstanding. The comfortable bed was just like home and the furniture was updated and spacious. The staff was a fine example of southern hospitality no matter what hour of the day. We will return just to experience the level of comfort and professionalism when ever we travel to this area!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review, August 22, 2014
I sincerely appreciate you taking the time to post a review regarding your experience during your stay with us. I'm delighted that we made you feel at home while you enjoyed the Women's U.S. open. I will share your comments with my staff and reward them for their efforts. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Fort Walton Beach, Florida
1 review
Reviewed May 7, 2014

Newly renovated rooms and friendly service! Breakfast would be a little better if the had water bottles or juice. Cable channels kinda blow but they do have showtime. Rooms have ample items to stay for a while comfortably.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cjm1261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review, May 13, 2014
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Your feedback regarding our TV channel lineup is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for your comments. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leland, United States
Level 3 Contributor
10 reviews
7 hotel reviews
Reviewed April 9, 2014

Was in Fayetteville on business and felt this hotel was a great deal and will stay there again. They recently remodeled and the rooms were clean, comfortable. TV channels weren't that great but internet speed was good. Breakfast was muffins,coffee and oatmeal.

Room Tip: Bring shampoo
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review, April 16, 2014
Thank you for your recent review of your stay. I’m glad to hear that you enjoyed our newly renovated rooms with fully equipped kitchens at a great value. Your feedback regarding our TV channel lineup will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, Tennessee
1 review
Reviewed April 7, 2014

The minor issues that were had during this stay were taken care of promptly with a great attitude by staff. Comfortable bed, well equipped kitchen aside from not have baking pans, two televisions (one in living room area, one in sleeping area), comfortable pull out couch, breakfast is literally grab and go (muffins, granola bars, oatmeal, fruits, coffee, hot chocolate), welcoming staff, great environment, great location to Fort Bragg, mall, downtown and food.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kmcneil2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review, April 16, 2014
The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enoree, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2014

This hotel was clean...But we had problems with the water....the water was more cool than hot ...my husband and I had to boil water so that we could let out babies take a bath...we complained about it ..and each time the manager would tell us that she are going to take care of it ..well this was an ongoing thing not good and it still wasn't tooken cared of .My Husband and I would like the address the fact that Tina was in fact on top of any problems that we address...very NICE !and BEAUTIFUL ! young lady , and very PROFFESIONAL !!!! Ms.Cathy was a very nice person too..she did all she could to make our stay confortable...as well as the housekeeper Ms.Gloria very hard worker ! Ms.Gloria made sure that we as guest wasn't lacking for anything ..she was always on top of her work so was Ms. Shirley... we most certainly miss Ms. Shirley she and Ms. Gloria got the work done ..they work as a team and got the job done !!Ms. Charlotte was a beautiful girl too very respectable young lady.The Manager there seem like she was there just for a paycheck..because she never address situations....she say she will take care of it but never do ...we have to go to the young girl Tina to get things right ...she gets right to the point ...as a matter of fact she runs that hotel better than the manager !!! at least she keeps her word and she makes the guest wanna come back as well as the housekeepers Ms.Gloria and Ms.Shirley.after all they seems to care about the GUEST !!!
P.s. when did housekeepers start cleaning rooms at 6:00 P.m. ? we are eating at that time or cooking ..

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank san r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review, March 26, 2014
Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed your clean room and our friendly, helpful staff. Still, I apologize for the issues you encountered with your water. As well, I am sorry that this issue was not addressed in a timely manner. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level 6 Contributor
214 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed March 24, 2014

I selected this hotel based on Trip Advisor reviews and Bring Fido. We needed a suite as we travel with a 92 yo mother and do not want her in a separate room as most motels do not have connecting doors anymore. The rooms were spacious and clean. We were received very warmly by Charlotte who went out of her way to be helpful. This is perfect for an overnight stay as we travel between Philadelphia and Florida with our dog. Most places that allow pets are ridiculously expensive for the dog or they are not the cleanest places. I would have hoped for a more extensive breakfast but there was no false advertising. You got exactly what they show. I did not realize the hotel was so far off of I95 which would be the only reason we may not return to this location.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winkie51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review, March 26, 2014
Thank you for taking the time to write a review of your stay. I am so happy to hear that you enjoyed your time at our hotel including our clean rooms and the service our staff provided. Also, I’m so pleased to learn that you enjoyed our pet-friendly policy. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 26, 2014 via mobile

Now that their construction is over, this is a wonderful place to stay again. Close to Ft. Bragg for you military folks and just off 95 for the people passing through. Less than $100 per night gets a kitchenette with king bed on a separate bedroom. The kitchen is big and fully equipped. Great value...

Stayed February 2014, traveled on business
Helpful?
Thank Dmanjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review, February 28, 2014
Thank you for taking the time to write a review of your stay. I’m glad that we were able to provide you with an enjoyable stay at a great value. It’s great to hear that you enjoyed our convenient location and your fully equipped kitchen. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Fayetteville - Cross Creek Mall

Property: Extended Stay America - Fayetteville - Cross Creek Mall
Address: 4105 Sycamore Dairy Rd, Fayetteville, NC 28303-3460 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
Phone Number:
Location: United States > North Carolina > Fayetteville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Fayetteville - Cross Creek Mall 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Deluxe Fayetteville - Cross Creek Mall Hotel Fayetteville
Extended Stay Fayetteville
Fayetteville Extended Stay

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