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“The People working here- Great, Rooms so-so”

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Wingate by Wyndham Fayetteville/Fort Bragg
Ranked #10 of 51 Hotels in Fayetteville
Reviewed February 10, 2013

When we checked in using Hotwire, all went well, folks at desk were great. We arrived in a down pour and I noticed that the hallway window was leaking real bad, called the desk to report it. After unpacking for the two night stay the wife turned on the window heater unit - a dust storm occurred and smell of burnt dust that came out of it was terrible, called the desk and said the room is now a dust storm and smells too bad to stay in - help. She arrived very fast with a new room key, as I was packing up the wife went to check out the room and make sure the window unit did not have a thick film of dust inside the unit like the one did in the first room. The amount of dust still remaining was incredible, evidence that cleaning of them was way down on the list, or as the nice desk lady said, they were going thru some replacements of old units - what? No maintenance on the ones before replacement. Anyhow the wife comes back and says the 2nd room smelled real bad of cig smoke (non-smoking hotel) so 3rd room was looked at and in we moved. Later in the night now, and both tired. As we both were just wound up from the moving, it was about 1:00am before we could go to sleep. Then in the room next door the girl comes in, cranks on the TV at 1:45am and passed out on the bed. ( found that out next morning) pounded on the wall, called the desk- they called twice and then the desk clerk came up and pounded on the door. Finally in about an hour the TV was turned off. Found out in the morning that the clerk had to go into the room and turn off the TV because the girl was passed out on the bed. SO for the staff A+, for cleanliness F. The common areas were clean, the 3rd room was clean, but two out of three were not clean.

Room Tip: First check out the window unit - might need a flashlight to see into the "fins" in the un...
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Highway_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSeneca, Manager at Wingate by Wyndham Fayetteville/Fort Bragg, responded to this reviewResponded February 12, 2013

Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
If I can provide any assistance, don't hesitate to contact me directly at 910-826-9200.
Thank you,
John Seneca, AGM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (531)
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452 - 458 of 531 reviews

Reviewed February 5, 2013

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Harry M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JohnSeneca, Manager at Wingate by Wyndham Fayetteville/Fort Bragg, responded to this reviewResponded February 12, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 30, 2013

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Karen B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JohnSeneca, Manager at Wingate by Wyndham Fayetteville/Fort Bragg, responded to this reviewResponded February 12, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 30, 2013

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank SoccerTripNC J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 16, 2013

I found the hotel to be clean and in a good location. The rooms were nice and of a reasonable size. My only complaint was that I found the staff to be very unfriendly. I have travelled extensively, and have always found service staff in the southern part of the US to be extremely friendly. This was a very different experience. I found the staff to be unfriendly and unwelcoming, I stayed there for 4 nights and not once when i returned to the hotel or walk by the front desk, did a front desk staff member ever bother to look up, smile, or acknowledge me. I had to ask for directions to a location at one point, and it appeared that it was an inconvenience for the front desk staff member to help me, despite the fact that there was never anyone at the front desk (the hotel was almost empty for 3 of the nights that I stayed there) and usually 2 staff members. I have stayed in different hotels in Fayetteville and never had this kind of experience. Even the breakfast room staff were not very accommodating. A couple of the female staff members were friendly and helpful,, but a couple of them were not. It was very unfortunate, as it takes little effort to make a hotel guest feel welcome.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Kimberly621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSeneca, Manager at Wingate by Wyndham Fayetteville/Fort Bragg, responded to this reviewResponded February 12, 2013

Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
If I can provide any assistance, don't hesitate to contact me directly at 910-826-9200.
Thank you,
John Seneca, AGM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Marion C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 31, 2012

  • Stayed: December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank RONDA H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wingate by Wyndham Fayetteville/Fort Bragg

Address: 4182 Sycamore Dairy Rd, Fayetteville, NC 28303-3459
Phone Number:
Location: United States > North Carolina > Fayetteville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#8 Family Hotel in Fayetteville
#8 Romantic Hotel in Fayetteville
#11 Business Hotel in Fayetteville
Price Range: $144 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wingate by Wyndham Fayetteville/Fort Bragg 2.5*
Number of rooms: 85
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Also Known As:
Wingate By Wyndham Fayetteville Hotel Fayetteville
Wingate Hotel Fayetteville

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