I rented the Islander for my wedding bringing them in thousands of dollars. They released my room into the public leaving me with no place to stay on THE NIGHT OF MY WEDDING!!! When trying to sort this out I had to deal with their BIMBO events coordinator and they wouldn't let me talk to the manager. She ended up giving me the bridal suite the night before my wedding and a crappy room the night of the wedding. Oh, and they double charged me for the crappy room.
They did this to many of my guests attending the wedding, releasing the room to be rented for no reason. Many of my guests were trying to find a place to stay the night of the wedding. They don't use a computer system to rent rooms, they have it on sheets of paper that they archaically flip through to write down guests reservations. Ridiculous!
Many of the rooms my guests did end up getting didn't have air condition in the middle of July. And several of them had a funky smell that resembled cat urination and poop. The suite # 139 on the first floor didn’t have a locking sliding glass door. The beds were extremely hard and every time you turned it sounded like the whole bed was about to break and the springs were obnoxiously squeaky. This place is falling apart and unkempt.
The staff is incompetent and a nightmare to have to interact with. Good luck trying to get them to answer the phone. The manager is constantly on vacation or out of the office. I had numerous big issues with the rooms and rentals for the wedding it would take 2-3 weeks to get a response from ANYONE.
Highly unsatisfied. Rooms weren’t clean or well maintained, and the staff was terrible. I will NEVER go back!!!!!
- Official Description (provided by the hotel):
- Let the adventure begin at our Emerald Isle North Carolina Hotel and Resort! The Islander Hotel & Resort provides an array of activities under the sun. Our oceanfront resort is full of energy and experiences that will create a lifetime of memories for all ages. Whether you want to soak up the beach or lounge by the pool, the Islander Hotel and Resort provides an atmosphere of relaxation and fun for all who visit. Please note that we are currently undergoing renovations to our property, creating the possibility of noises and visual disruptions due to construction. Issues with television and phone services have also been reported as a result of the construction. ... more less
- Reservation Options:
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- Also Known As:
- Islander Inn And Suites
- Islander Hotel Emerald Isle