My wife and I stayed at the Pond House Inn on the Friday and Saturday night of Labor Day weekend 2011. We originally had reservations for this property on the previous weekend, but Hurricane Irene came through our area and changed our plans. Our original reservation was in one of the inn's three luxurious rooms --- which is what we wanted for our anniversary. When we switched our reservation to the following weekend, we made the "assumption" that we would once again be placed in the room type we originally had.
When we arrived on Friday evening, the innkeeper was away from the property and not there to greet us. This is fine with me --- they have a life, too, and I do not need to be coddled 24/7. But we found our way to our room, and while it is a nice room, it did not quite fill our need for a couple celebrating their wedding anniversary. The room we were given has an outside entrance, with steps leading to a spacious room above the garage. It is listed as "The Suite" on their web-site. The room was very clean --- no problems there --- but it features two queen-size beds. The pine board walls also were reminiscent of a cabin on a lake in upstate New York. While our room, once again, was clean and comfortable, it did not feature the king-size bed we were expecting.
Now, while I stated earlier I did not need to be coddled 24/7, it would have at least been nice for the innkeeper, when she returned to the property on the night of our arrival, to check in on us to welcome us and see if everything was fine. This did not happen. When we met her the following morning at breakfast, she also failed to introduce herself to us and see if there was anything we needed.
The breakfast she prepared was truly delicious and satisfying! We had the opportunity to select numerous items from a menu the night prior (as well as our preferred time to dine) and leave it outside our door. Both my wife and I were so full that we skipped lunch.
The setting of the Pond House Inn is unique...an estate with a huge, man-made pond and five islands (with bridge walk-way access to each) over 100 years old. The pond --- possibly from the hot summer our area had --- was mostly covered by a lot of green algae...not the clear picturesque pond found on the web-site. There is a very large lawn to relax on.
The inn is situated in a very nice residential area --- great for biking along the river --- but is also not far from some neighborhoods that are not the best. If you plan to explore, get clear directions as to where not to go.
We had our sights set on using the inn's private dock to swim in the river, but the dock was torn apart...the innkeeper told us this was to prevent it from being damaged in the hurricane the week earlier.
The Sun Room, which was supposedly to be available to guests, looked like it was under some type of renovation: all of the curtains were down and laying on the furniture. The door was closed and so we stayed out. We could not use the dock and could not use the sun room, yet our room rate did not change to reflect this. I come from the background that you give a guest full-value of what has been promoted to them, and if you can't do it, then you either reduce the rate or offer them a little more.
These little things (no formal introduction, the different room type than what we were expecting, and parts of the facility we could not use) made this from a fantastic stay to one that was very good...still not bad...but I won't go back and rave about it to my friends.
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