They are hardly welcoming, and give the appearance that they are doing you a favor. Now, this is an absolutely beautiful hotel, impeccable ambience, but despite the beautiful accommodations, they put a buzz kill on this wonderful experience. If you don't care if service management is rude to you, you should do fine.
Of course, this is a generalization, and there were some nice people. But sadly, there were too many people with the attitude, including and especially the evening manager, and clearly if you look at other reviews, there is a pattern. I love the setting, but want to enjoy it, and I'm hoping others will post their experience so that it will force a change in the culture at this potentially outstanding hotel. I am canceling my reservation for two weeks from now--and will stay at the Marriott downtown, a wonderful hotel with very nice staff.
- Official Description (provided by the hotel):
- The Washington Duke Inn & Golf Club, on the campus of Duke University and just minutes from Research Triangle Park, downtown Durham and Raleigh/Durham International Airport, is one of North Carolina's most celebrated hotels. The Inn, known for its luxury facilities, internationally recognized service, excellent cuisine and banquet facilities, stands among the tall Carolina pines, overlooking the Duke Univeristy Golf Course. Join us for business or pleasure, and experience a true Carolina treasure. ... more less
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- Also Known As:
- Washington Duke Inn And Golf Club Hotel Durham
- Washington Duke Durham