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“duke alumnus...unfortunately, cold and rude staff” 3 of 5 stars
Review of Washington Duke Inn & Golf Club

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Washington Duke Inn & Golf Club
Ranked #3 of 72 Hotels in Durham
Certificate of Excellence
New Rochelle, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“duke alumnus...unfortunately, cold and rude staff”
3 of 5 stars Reviewed October 21, 2012

They are hardly welcoming, and give the appearance that they are doing you a favor. Now, this is an absolutely beautiful hotel, impeccable ambience, but despite the beautiful accommodations, they put a buzz kill on this wonderful experience. If you don't care if service management is rude to you, you should do fine.
Of course, this is a generalization, and there were some nice people. But sadly, there were too many people with the attitude, including and especially the evening manager, and clearly if you look at other reviews, there is a pattern. I love the setting, but want to enjoy it, and I'm hoping others will post their experience so that it will force a change in the culture at this potentially outstanding hotel. I am canceling my reservation for two weeks from now--and will stay at the Marriott downtown, a wonderful hotel with very nice staff.

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank mitchdbd84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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620 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
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English first
Miami
Level Contributor
258 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
4 of 5 stars Reviewed October 18, 2012

Stayed recently at the WaDuke, as it is known by the locals. Hotel and grounds are very nice, especially by Raleigh-Durham standards. Location is perfect if you are visiting the Duke campus.

The staff is another matter. I am not the demanding type when it comes to staff, but this is clearly the weak link in the chain. The staff here was not terrible or rude, but certainly not worthy of this hotel. I definitely would recommend the hotel, but cannot give it a 5* rating because of this one issue.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank twhite4809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed October 16, 2012

Full disclosure - I am a Cameron Crazy/Duke alum. It was great coming back after many years away, and the Washington Duke made our stay even better. We watched the sunset on the back porch overlooking the golf course. The interior restaurant and bar is warm and cozy, and the service is impeccable. The beds were fantastic - you can't find a more comfortable room anywhere east of the Bellagio. Although the price per night is probably the highest in North Carolina, I can honestly say that it was totally worthwhile. This was the highlight of our long college trip without a doubt. Now we're hoping our son is accepted, and we'll be staying here for visits!

Room Tip: Try to get a room with a golf course view instead of a parking lot view
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank hamiltonc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
90 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed September 16, 2012

Stayed five nights. The hotel is a large establisment in an even larger grounds which include expansive golf courses and an adjoining "forest". The atmosphere is reminiscent of an Old Boys' club, with the comfortable arm chairs throughout the elegant lobby and the walls adorned with portraits of distinguished alumni and family members of the Duke family.
The room was large and very well appointed. The bathroom had marble finishings and good quality toiletries. Mini bar, room safe, ironing board, flat screen TV and complimentary coffee and tea were included. Every floor has a handy ice machine. The queen bed was firm and I slept extremely well. Free wifi was also very welcome.
I dined twice at the restaurant. Both the service and the food/wine list were excellent and the prices fair. I also tried the breakfast where there is an extensive breakfast buffet although one can also choose from the a la carte menu.
What I loved most about this property is the grounds. Besides golf, there was nothing I found more invigorating than to take an early morning walk along the footpaths on the extensive grounds, I even saw deer darting about in the forest! There is also a good gym on site which opens as early as 430am! There is also an adjoining indoor pool and jacuzzi which i did not use.
Highly recommended.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank unfrequentflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arrowtown, New Zealand
Level Contributor
217 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
5 of 5 stars Reviewed September 8, 2012

This was one of the highlights of our trip, we stumbled upon Durham from a waiter we talked to in Wilmington and we were so pleased to get there and relax for a few days.
Golf course is A+, GPS on the carts was fantastic! Staff in pro shop very friendly, we bought new golf shoes and upon return to NZ we have been raving about the DUKE- the whole complex was very good.

Room Tip: Dont get the suite that overlooks the Bull Durham bar outside area, its noisy at night.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank kiwiguests
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern, NC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 4, 2012 via mobile

Beautiful hotel, location, ambience, food and friendly staff. Disappointed that they've relaxed the dress code in their elegant dining room. Shorts and flip flops shouldn't be allowed, as well as small children who would probably rather be at Chucky Cheese, anyway.

  • Stayed September 2012
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank BLBNewBern_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, FL
Level Contributor
192 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed September 2, 2012

This place is remarkable. Upscale with impeccable service, from the doorman to the wait staff. We were here for a Duke football camp in June and returned for a game and the bellhop, Jun, remembered our names. We were treated so well, we did not want to leave. We have stayed in suites costing over $4,000 per night, but prefer this quiet little place. The only criticism I have is that the jacuzzi didn't work this time which was disappointing to my husband and kids. The breakfast is awesome as are the food and drinks in the Bull Durham Bar.

  • Stayed September 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LynnGibb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Duke Inn & Golf Club

Property: Washington Duke Inn & Golf Club
Address: 3001 Cameron Blvd, Durham, NC 27705-1059
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Durham
#2 Business Hotel in Durham
#3 Family Hotel in Durham
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Washington Duke Inn & Golf Club 4*
Number of rooms: 271
Official Description (provided by the hotel):
The Washington Duke Inn & Golf Club, on the campus of Duke University and just minutes from Research Triangle Park, downtown Durham and Raleigh/Durham International Airport, is one of North Carolina's most celebrated hotels. The Inn, known for its luxury facilities, internationally recognized service, excellent cuisine and banquet facilities, stands among the tall Carolina pines, overlooking the Duke Univeristy Golf Course. Join us for business or pleasure, and experience a true Carolina treasure. ... more   less 
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Also Known As:
Washington Duke Inn And Golf Club Hotel Durham
Washington Duke Durham

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