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“A night quick stop over”

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Quality Inn & Suites Medical Park
Ranked #55 of 71 Hotels in Durham
Winder, Georgia
Level 3 Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A night quick stop over”
Reviewed July 27, 2014

Stopped here on our way south. The room was fine for two people, the king bed took up just about the whole room. The staff was very nice. We stopped here on our way back home but by then we had two teens with us and the pool was not working. They gave us the option of checking out with no charge which we did and moved on to a hotel two hours closer to home that had a pool.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Maribeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria S, General Manager at Quality Inn & Suites Medical Park, responded to this review, July 30, 2014
We appreciate your valuable feedback regarding your recent visit to our hotel. I apologize on behalf of the hotel for our pool being closed. Our goal is to make sure our guests are safe and our pool in proper working order. We are proud to know your encounters with staff was pleasant. Again, I am so sorry about the pool being closed. Hopefully you can give us a second chance. Thank you for your review.

Regard,

Gloria Stukes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
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    54
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Saint Paul, Minnesota
Level 2 Contributor
5 reviews
Reviewed July 24, 2014

I just moved to Durham from the Midwest. I knew no one and felt a little disoriented after living for years "out west." The staff welcomed me with smiles and kindness. Within days they had answered many questions and directed me to helpful services as I began looking for a place to live. Because I was staying for an extended period of time they gave me a great rate. My room is lovely, although I'm convinced they put something in the bed to cause me to sleep so well! Actually, the bed is extremely comfortable, housekeeping keeps the room in good order, and that staff is also friendly and courteous. Breakfasts are hearty and delicious. I'm a veteran and there is a free shuttle to the VA Hospital and Duke Medical Center, which is not only helpful for transportation, but it means many vets stay here and there is a camaraderie that is most pleasant. All floors are easily accessible due to the elevator and rooms have plenty of light and good air conditioners too!

Room Tip: Many want to be on the ground floor, but all floors are easily accessible with the elevator. I have...
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  • Stayed July 2014, traveled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Merica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria S, General Manager at Quality Inn & Suites Medical Park, responded to this review, July 30, 2014
Thank you so much for taking the time to complete a review of our hotel. Our team has been diligently working to improve and provide superior service to all of our guests and it feels good to know when we are wowing our guests! We are so happy that you enjoy your room, staff, and the breakfast. Again, we appreciate you and we look forward to seeing you again.

Kind Regards,

Gloria Stukes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Bragg
Level 5 Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 6, 2014

Good property. This is an old Fairfield Inn with the first two floors opening to the outside and the third floor is an interior corridor. The room was clean, the bed comfortable and the linen (bedding/towels) were good. The rooms have been redone with new bedding, flat screen TV, new paint, decent furniture, refrigerator and microwave. The negatives, carpeting dirty (needs a good steam cleaning), some mold in the bathroom (minimal), room smelled damp/musty upon check-in. This is one of the best Quality Inn hotels. Apparently others have found out about this hotel since the parking lot is full each night.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BraggDLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria S, General Manager at Quality Inn & Suites Medical Park, responded to this review, July 30, 2014
We appreciate you taking the time to submit a review about our hotel. We are constantly looking for ways to improve our guests' experience. We are so glad that you enjoyed your stay and noticed the changes in our hotel. We hope that you will stop in and stay with us again next time you are in Durham.

Kind Regards,

Gloria Stukes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2014 via mobile

The bottom two floors are all exterior rooms and the third floor has interior corridors. Our first room in the bottom floor smelled like smoke despite being a non smoking room in a non smoking hotel. People were smoking within a few feet of the front door as well. We moved to the third floor which was better, though overall I would say the renovation here was the equivalent of putting lipstick on a pig.

Stayed July 2014, traveled with family
Helpful?
1 Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria S, General Manager at Quality Inn & Suites Medical Park, responded to this review, July 30, 2014
Thank you for taking the time to submit a review regarding your stay. On behalf of the hotel, I sincerely apologize for the smoke smell you experienced. We have provided a smoking area for smokers and are in the process of changing where smoking is allowed outside so that it doesn't get close to the rooms. Thank you for bringing this matter to our attention. We hope that you will give us a second chance the next time you are in the area.

Sincerely,

Gloria Stukes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 25, 2014 via mobile

It was alright please make sure while traveling go to rest stops and get coupons! They don't have them at the hotel also make sure u know all rules & regulations when paying cash. So there won't be any surprises.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathlene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria S, General Manager at Quality Inn & Suites Medical Park, responded to this review, July 30, 2014
Thank you so much for your valuable feedback regarding your recent stay! Yes, we do honor many different coupons so our guests can get a great rate for their stay. We are glad you enjoyed your stay and we hope to see you again on your next trip to Durham.

Sincerely,

Gloria Stukes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
Level 5 Contributor
57 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 16, 2014

Hotel where your door opens to the outside on the first and second floors. On the third floor the rooms open to a closed hallway. The staff were very nice and when notified that the hall smelled like smoke (smoke free hotel) they immediately got on it. Breakfast was OK. Your basic complimentary breakfast. There is Cracker Barrel next door. Location is so so. The rooms have been updated with new beds and furniture and was comfortable. Good hotel if you are only staying a few days.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bbqmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria S, General Manager at Quality Inn & Suites Medical Park, responded to this review, June 22, 2014
We appreciate your valuable feedback regarding your recent stay. I am glad the staff promptly handled your complaint and treated you kind. We will work on breakfast selection. We are happy your room met your expectations. Your review is very important and we will use your feedback to make sure future guests have a pleasant stay. Thank you for your review and we hope to see you again on your next trip to Durham.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland, United States
Level 6 Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 28, 2014 via mobile

Yes, there's a free buffet so if that's your priority then this might be the place for you. I'd rather have some of the other amenities that's just my preference. Bright rooms, friendly desk and office staff that are knowledgeable and have equipment and technology that can provide a receipt upon check out these are all important to me.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria S, General Manager at Quality Inn & Suites Medical Park, responded to this review, June 22, 2014
Thank you for taking the time to provide a review regarding your stay. I would like to apologize on behalf of the hotel for not meeting your expectations. We are always receptive to all feedback as our goal is to wow the guest and ensure they have a great stay. Thank you for bringing these items to our attention as we will work on them. Again, we appreciate your feedback and hope that you give us another chance on your next trip to Durham .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Medical Park

Property: Quality Inn & Suites Medical Park
Address: 3710 Hillsborough Rd, Durham, NC 27705-2906 (Formerly Quality Inn)
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 71 Hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Medical Park 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Conveniently located off I-85 and within minutes of Duke University and Duke Hospital. All of our rooms & Suites include a 32" Flat Screen, Luxury Vanities, Refrigerator, Microwave, and more.Come an enjoy a relaxing swim in our newly reconstructed pool! We also offer a complimentary expanded continental breakfast with hot items in the mornings, business center and 24 hour access to fitness room. Whether you are planning to visit for business or leisure, you will enjoy our signature service and the upscale amenities we have to offer. At Quality Inn & Suites,Durham we always strive to reinvigorate the hotel experience and provide our guests with a home away from home atmosphere, with spacious comfortable suites, featuring all the extras that make a difference when traveling. ... more   less 
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Also Known As:
Quality Hotel Durham
Quality Inn Durham
Durham Quality Inn

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