Stayed last year and found it pleasant & met all expectations. Not so this year. And I don't know where to begin. We were only there for 8 hours (I'm a choice member; arrived w/ reservation at 11:30 at night & left at 7:45 a.m) Was given an outdoor room facing the parking lot/highway. We were way too exhausted to hike back over & then try to communicate a room change through the night window which by the way, made me question how safe the hotel/motel is if you're not allowed inside to check in. The gap under the motel door measured a full 1/2 inch so cold air flowed in all night from the parking lot. (it was a cold night in the 30's.) The room shook from vibrations of trucks driving by AND any time the guest above us walked (creaked like an old haunted house). Floor was uneven. Couldn't get heater to work. Handle fell off. Noise from highway constantly woke us up. (would normally use the air to drown out sounds, but lack of controls made that difficult.) Son pointed out how bathroom was in sad shape. Shower handle (to turn on water) was totally off-kilter;positioned sideways. Water stream from shower turned into a trickle. Ran out of tissues (3 lone tissues in box.) Was told they "don't do" express checkouts. That's a new one to me; we spent the week in different Choice hotels, travelling across North Carolina & Virginia, and this was the first one that had such a policy. (The front desk clerk, to her credit, did her best to work the system to help me check out while my son was in the shower ; but I think her hands were tied by management policies?) Obviously I could overlook them not offering that convenience, but we were in a rush & my experiences over the past 2 years with Choice led me to believe that wasn't an unreasonable service. I'm learning to lower my expectations with this chain of hotels. I'd recommend looking elsewhere in Durham; there have to be better sleeping options in the area.
- Official Description (provided by the hotel):
- Conveniently located off I-85 and within minutes of Duke University and Duke Hospital. All of our rooms & Suites include a 32" Flat Screen, Luxury Vanities, Refrigerator, Microwave, and more.Come an enjoy a relaxing swim in our newly reconstructed pool! We also offer a complimentary expanded continental breakfast with hot items in the mornings, business center and 24 hour access to fitness room. Whether you are planning to visit for business or leisure, you will enjoy our signature service and the upscale amenities we have to offer. At Quality Inn & Suites,Durham we always strive to reinvigorate the hotel experience and provide our guests with a home away from home atmosphere, with spacious comfortable suites, featuring all the extras that make a difference when traveling. ... more less
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- Also Known As:
- Quality Hotel Durham
- Quality Inn Durham
- Durham Quality Inn