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“Not worth the price...There is a Hilton next door...”

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Quality Inn & Suites Medical Park
Ranked #55 of 71 Hotels in Durham
Marietta, GA
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Not worth the price...There is a Hilton next door...”
Reviewed January 6, 2012

I usually like quality inns. This one, not so much. Most rooms are exposed to the outside, but is not a deal breaker. The lobby needed a cleaning. Bad. There was flecks of a pillow fight all over the floor, and it smelled of stale cigarettes. The after hours window was strange. I can't come inside after midnight? They did let me i though. The elevator almost took out luggage, and it smelled too. The upper hallway (the only part with doors on the inside) smelled again. The room was actually mostly clean except the top cover that had something on it. If I wer hsekeeping, I would not put a top cover that had something visable on it. That's just gross. The remote control battery cover had been taped on, but fell of at every touch. The room was $74, and the Hilton was$120. Big difference, but next time, I will pass this one up.

Room Tip: To to the Hilton next door
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank catsspoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this review, January 20, 2014
Oh no! I'm so very sorry for the problems you encountered. Our hotel is newly renovated and we've made many wonderful improvements. I do hope you give us another chance to give you a better impression!
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350 reviews from our community

Traveler rating
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    101
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    54
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
MidWest
Level Contributor
119 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 22, 2011

Hallways smelly and carpets nasty. Unsavory characters roaming halls all hours of the night.
Window with double glass completely "fogged" in between panels and unable to see outside. Please see picture.

Breakfast a joke! Watched as attendant heated day old potatoes and day old sausage patties in microwave and put out for guests. Then she prepared fresh product and put on top of old. By "prepared" I mean she microwaved multiple plates of sausage and multiple plates of frozen potatoes on the SAME styrofoam plates then dumping them into the warming dish! Microwaving these plates has been determined a cancer risk when they begin to melt---which these did!

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank naivevictim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this review, January 20, 2014
I am so sorry that you had such an experience. We have made many many many changes and I sincerely hope you give us another chance on your next visit to Durham, NC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, South Carolina
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 21, 2011

Stayed here for one night. It was fairly clean and sort of quiet. I missed the free breakfast. No frills, but no problems either. I would stay here again.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this review, January 20, 2014
Thank you for choosing us in 2011. We hope to see you this year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
11 reviews
Reviewed November 17, 2011

not much to say here. if you are interviewing at duke, the shuttle service is a hassle. they say only 5 mins away, but you also have to take into account the time for the shuttle to get to the hotel, for the shuttle to drop off other people, and it requires you to wait multiple times in a day. inconvenient. but the hotel is standard. nothing much to complain about here.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gawheezer9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this review, January 20, 2014
Thank you for choosing to stay with us in 2011. We still offer great rates for guests interviewing at Duke. If you visit our area again, look us up!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 1, 2011

We arrived about 3 in the morning and had no issue checking in and taking the elevator to our third floor room. We got two queen beds instead of the king that I requested, but we were too tired to complain, especially after seeing that the rooms are nicely maintained and comfortable, The pooch seemed relaxed there, too. If I have any complaint it is the parking and its relationship to the entry. There is only entry to the elevator to one side. I had to park on the back side and it's quite a walk to the front.

This hotel is a bit old, but very well taken care of.

Room Tip: There's only one elevator. First floor is best.
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank snurd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this review, January 20, 2014
Thank you for choosing us in 2011. We still offer pet friendly rooms. Look us up on your next visit to Durham!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rock Hill, South Carolina
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 31, 2011

My husband travels for business and I go along to see different cities and enjoy the ammenities of the hotel. This specific Quality Inn is very nice. The staff was kind and very accommodating. The pool was clean, the grounds were kept, and the rooms were huge. We stayed in one of the suites with our dog and found the extra space was exactly what the three of us needed for a week's stay. Breakfast was typical.
Speaking of breakfast....the reason I could not give this hotel a rating of five was because every morning (I went down at different times) food was not replaced, staff seemed to congregate in the breakfast area fixing themselves coffee, eating the food, and telling stories from the night before. They were very loud and this is not the way I like to start my day. I could not even get to the area to fix my own coffee for the staff.
Overall I really liked this hotel and if ever in the Durham area we would stay here again.

Room Tip: Use aaa and book online through Choice.com
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  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank LisaA1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this review, January 20, 2014
Thank you for choosing us in 2011. We hope to see you in 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 15, 2011

Stayed 3 nights for a family reunion. The good: was able to check in 1 1/2 hrs early. Located by many restuarants and fast food joints.
The bad: Toilet was broke. Flys in room. Hotel was not clean, except for lobby. Small rooms, would not suggest more than 4 people to a room. Slow service on items like towels or toilet paper. Ice machine and vending machines were in a locked room, which your door key would open. Ac unit in room only had one setting, due to broken knob. Continental breakfast was ok, but shut down real quick. Advertise a managers reception on Tuesday and Thursday with snacks, beer and wine. Was there on a Thursday and it never happened. Could go on. This hotel is basically a cheap motel, advertised as a Quality Inn.

Room Tip: You get what u pay for!
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 19familytraveler2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this review, January 20, 2014
I am so sorry that your visit with us gave you such a negative experience. We have recently renovated and work hard to offer the best stay with reasonable rates for visitors to Durham, NC. I hope you look us up on your next visit to Durham to allow us to give you a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Medical Park

Property: Quality Inn & Suites Medical Park
Address: 3710 Hillsborough Rd, Durham, NC 27705-2906 (Formerly Quality Inn)
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 71 Hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Medical Park 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Conveniently located off I-85 and within minutes of Duke University and Duke Hospital. All of our rooms & Suites include a 32" Flat Screen, Luxury Vanities, Refrigerator, Microwave, and more.Come an enjoy a relaxing swim in our newly reconstructed pool! We also offer a complimentary expanded continental breakfast with hot items in the mornings, business center and 24 hour access to fitness room. Whether you are planning to visit for business or leisure, you will enjoy our signature service and the upscale amenities we have to offer. At Quality Inn & Suites,Durham we always strive to reinvigorate the hotel experience and provide our guests with a home away from home atmosphere, with spacious comfortable suites, featuring all the extras that make a difference when traveling. ... more   less 
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Also Known As:
Quality Hotel Durham
Quality Inn Durham
Durham Quality Inn

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