We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“YUCK”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Quality Inn & Suites Medical Park
Ranked #56 of 71 Hotels in Durham
Reviewed April 29, 2011

Rooms stink terribly, toilet ran all day and night, front desk service was horrible, nothing stocked in vending machines or drink machines, and non-english speaking maid service will intrude 3-5 times per day. One walked in on my husband in a towel, forcing the door open while he was blocking it telling her to get out. She just keep saying, "housekeeping????" because it was the only english word she knew. Really ignorant and rude staff. Not one of them was professional. We complained the entire two days and not one of them offered compensation for all of the problems.

Room Tip: pay an extra $20.00 stay at a better hotel
See more room tips
  • Stayed: April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sthrasher59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this reviewResponded January 20, 2014

I am so very sorry that you did not have a good experience with us in 2011. We have renovated and made staff changes. I sincerely hope you give us another chance on your next visit to Durham.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (368)
Traveler rating
Traveler type
Time of year
Language

340 - 346 of 368 reviews

Reviewed March 28, 2011

This is a low cost hotel whose main selling points are convenient access to the interstate and to Duke's campus. There are also several chain restaurants, a grocery store, a couple drug stores, and gas stations nearby for convenience. The staff were friendly if not always entirely helpful. Our room was small but had everything we needed and then some - the mini fridge and microwave were nice amenities. Free wifi worked well and I did not have any connectivity issues during our entire 3-day stay. I noticed there is a pool, but it wasn't open yet when we were there. We asked for a room on the third floor to minimize noise from the parking lot and the nearby expressway and train tracks and it worked out well - we slept soundly every night. Free breakfast in the morning was pretty good, with a variety of hot and cold items.

  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank tweeter_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this reviewResponded January 20, 2014

I'm so glad you had a great visit with us in 2011 and I hope to see you in 2014!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2011

Though I made a reservation a week prior, the room I reserved was not available when I arrived. The clerk gave some excuse about the maintenance man didn't unlock the adjoining room to my reserved king suite. I was offered an acceptable alternative, but the fact is, it was not what I reserved. After a long drive I expected to relax in a king suite. Though I was given a room with two queen beds which was ok, I still had to return to the front desk twice because of a key problem. The stairs to the upper floors were sticky with liquid from the maids dragging last night's trash down the stairs. The carpet was stained and the halls were noisy. The wireless internet was not available during my stay. The breakfast was ok, but no fruit was offered. Other than the front desk clerk, the staff was helpful and friendly. I'd double check my reservation before staying here again.

  • Stayed: March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lowcountry101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this reviewResponded January 20, 2014

We have made many changes since your visit in 2011. I am sorry that you had a negative experience with us, but I do hope you give us another chance and rebook with us on your next trip to Durham.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2011

We had stayed at Quality Inn several times for appointments at Duke and were very pleased. On our last visit in Nov, I asked for a late check out due to appts and verbally told it was OK, so was shocked when we were charged for a second night. I have called on three occassions to discuss this, but the general manager will not return my calls. I did not get a written OK for a late check out,so you may want to do this if you need to check out late. I heard many people asking for a late check out, but never saw them giving any written confirmation. I will not stay there again

  • Stayed: November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frances19949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this reviewResponded January 20, 2014

I am so sorry you had a negative experience with us. We have made many changes and I hope that you will give us another chance to give you a better impression.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2011

We arrived at this hotel off of I-85 next to the Hilton on Hillsborough Road at around 10 or 11 at night. It was a little tired looking but clean. Our room was clean and well put together. Breakfast, which is included in the price of the room, consisted of eggs, sausage, instant grits, cereal, waffles, fruit and more. Other than the over twenty bites my husband and I have between us it was a pleasant stay.

  • Stayed: February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JaneFaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this reviewResponded January 20, 2014

We have newly renovated our hotel. We have brand new beds, carpet, and have added a luxurious vanity area to our bathrooms. I do hope you stop in should you visit Durham again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2010

Visited for two nights for a residency interview at Duke. Desk staff unfriendly and unhelpful. Check into my nonsmoking room and it reeked of smoke. Complained and they refused to help as 'that's the way the hotel smells.' The cigarette smell was so strong it became apart of my clothes including my suite to interview in.

Cable and free wifi went in and out despite calm weather outside.

Do not rely on the free shuttle service to hospital as the displayed times change without notice and the desk staff does a poor job in relaying messages to the driver for pickups at Duke.

Only up side of this hotel is the price but for all the problems I wish I would have paid $20 more and stayed somewhere else.

Stayed: November 2010, traveled on business
2  Thank chite85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abraham112008, Manager at Quality Inn & Suites Medical Park, responded to this reviewResponded December 31, 2010

Dear Chite85,

I'm concerned about the various problems you recently experienced at the hotel,
and I'm writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and the principal goal of our hotel
is to provide dependable service to each at a reasonable price. Consequently,
it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

A hotel is defined by the quality of service that it provides to its guests, and I want you to know that the concerns of our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

However, in order for me to resolve the issues you raise, I need additional information. Please contact me by e-mail or telephone with the name on the reservation, arrival date of your reservation, a confirmation number (if you can provide one) and any other facts you consider pertinent.

Once again, please accept my apology for any inconvenience. I look forward to discussing this matter with you upon receipt of the information I've requested.

Sincerely,
Simran Ahluwalia
Ph: 919-382-3388
E-mail: simran@duke85.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2010

Got to the hotel around 1:oo a.m. after a short flight from Nashville. We couldn't get into the lobby to register so we had to use the night entrance to get our room cards. Overall the hotel is not far from Duke University and is adjacent to a Crackerbarrel Restaurant. We discovered that the cold water didn't work in our room and reported it to the front desk on Saturday morning. Within a few minutes, a maintenance person was working on the problem. Our only real contact with staff and management was pretty good and we were satisfied with our stay. We did not eat breakfast at the hotel. Our room, 228, was in the corner of the building and didn't offer any scenery but it did make the room extra quiet.

  • Stayed: September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank alafans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaB_NC, Manager at Quality Inn & Suites Medical Park, responded to this reviewResponded January 20, 2014

Duke V/s Alabama was a great game this season! We hope you get to make it out to next season's game should it be home for Duke. We have recently renovated and have been seeing many basketball fans this year. Such a treat for us to host the fans of our opposing teams!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Durham hotels
0.5 mi away
Days Inn Durham/Near Duke University
1.2 mi away
Comfort Inn Medical Park
Comfort Inn Medical Park
#44 of 71 in Durham
64 reviews
1.9 mi away
Red Roof Inn Durham Duke University Medical Center
Show Prices
Show Prices
Show Prices
8.9 mi away
La Quinta Inn & Suites Durham Research Triangle Pk
1.5 mi away
The University Inn
The University Inn
#41 of 71 in Durham
91 reviews
0.1 mi away
Hilton Durham near Duke University
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites Medical Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Medical Park

Address: 3710 Hillsborough Rd, Durham, NC 27705-2906 (Formerly Quality Inn)
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 71 Hotels in Durham
Price Range: $60 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Medical Park 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Conveniently located off I-85 and within minutes of Duke University and Duke Hospital. All of our rooms & Suites include a 32" Flat Screen, Luxury Vanities, Refrigerator, Microwave, and more.Come an enjoy a relaxing swim in our newly reconstructed pool! We also offer a complimentary expanded continental breakfast with hot items in the mornings, business center and 24 hour access to fitness room. Whether you are planning to visit for business or leisure, you will enjoy our signature service and the upscale amenities we have to offer. At Quality Inn & Suites,Durham we always strive to reinvigorate the hotel experience and provide our guests with a home away from home atmosphere, with spacious comfortable suites, featuring all the extras that make a difference when traveling. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Booking.com, Expedia, getaroom.com, Hotwire, Travelocity, Orbitz, Cancelon, HotelQuickly and TripOnline SA so you can book your Quality Inn & Suites Medical Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Durham
Quality Inn Durham
Durham Quality Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing